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DoubleTree Club by Hilton Hotel Buffalo Downtown: Traveler Reviews

3.0 of 5
125 High Street, Buffalo, NY 14203
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DoubleTree Club by Hilton Hotel Buffalo Downtown
Ranked #2 of 20 hotels in Buffalo
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214 reviews from our community

Traveler rating
    110
    63
    29
    8
    4
See reviews for
Families
47
 
Couples
47
 
Solo
31
 
Business
70
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Toronto
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
“Great Value”
4 of 5 stars Reviewed January 4, 2013

Great hotel for the price. Service was great. Room was very clean and the beds were amazingly comfortable. The cookies at reception are a great touch. Valet parking was cheap. The only down side is facing a hospital. But if you are looking for a great hotel with a modern touch this is the one for you.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by S D for Buffalo
Ask S D about DoubleTree Club by Hilton Hotel Buffalo Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeBuffalo, Assistant General Manager at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review
January 7, 2013
Dear Guest; the entire staff at the DoubleTree Club by Hilton would like to thank you for your warm and caring comments. We are happy to hear you enjoyed your stay with us! Should your travels bring you back to Buffalo, I hope you will consider staying with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo, New York
1 review
“Wonderful Hotel with extremely professional, friendly and helpful staff”
5 of 5 stars Reviewed December 28, 2012

I deal with this Double Tree Hotel location on a monthly bases specifically Amanda and Renee from reservation management and it is hands down the best overall hotel I have stayed in or have had the pleasure to do business with. The entire staff especially the reservation management are extremely professional, friendly and helpful. They are very knowledgeable and most important they are extremely flexible. All the rooms are always very clean and spacious. The rooms include a fridge/freezer, microwave, sink, etc. It is very well maintained and tastefully decorated. They have a free shuttle service to take you around the city which is very close due to the wonderful location of this hotel.
Would/will stay again, it is very clean and comfortable, ESPECIALLY for the price! Check out is always quick and painless. I highly recommend this hotel and will definitely be staying here again!

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask STEPHEN H about DoubleTree Club by Hilton Hotel Buffalo Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeBuffalo, Assistant General Manager at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review
January 7, 2013
Dear Stephen; thank you for choosing The DoubleTree Club by Hilton, Buffalo Downtown for your lodging needs. Our team strives daily to meet and exceed our guest’s expectations. Thank you for the recognition of both Amanda and myself! We appreciate you sharing your comments. You have been a pleasure to work with and look forward to another successful year. Your business is greatly appreciated Stephen!
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Huntington Beach, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great Customer Service”
5 of 5 stars Reviewed December 11, 2012

My Dad and I took in a Bills game and stayed here for the weekend. The customer service at this hotel was outstanding. The night team especially (Randy and Bryanne) were super friendly. It felt like we were coming 'home' each night when they worked. They asked about our day, if we had fun, did we need anything, "Would you like a cookie", etc. Great team.

The rooms were clean and well maintained. They also have a lot of channels available and free Showtime. There is no parking lot so you must valet and our car was always ready for us if we called down a few minutes prior to leaving.

The only con was that my bed was a little uncomfortable. Slightly saggy mattress but my dad had not complaints.

Overall a great experience for the price.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Dustin18 about DoubleTree Club by Hilton Hotel Buffalo Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeBuffalo, Assistant General Manager at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review
December 26, 2012
Dear Dustin, thank you for choosing The DoubleTree Club by Hilton, Buffalo Downtown. The team at The DoubleTree Club by Hilton strive daily to meet and exceed our guests expectation. I am happy to hear you felt as if you were "home" while a guest at our hotel. I will share you recognition of both Bryanne and Randy with them. We appreciate you sharing your kind comments. Thank you Dustin!
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Averill Park, New York
1 review
“Hotel with a heart”
5 of 5 stars Reviewed November 30, 2012

This hotel backs up to a well know cancer institute. I have cancer. The staff of this Doubletree has been doing everything they can for me and many others for years. This is far above and beyond what you would find in other hotels. The entire staff from its General Manager Elaine to the John the bellman are kind, concerned and right there when you need something. In fact, they go get it if they don't have it. Never a brush off, never a bad attitude. I have been staying there for over 8 years. I am picky and demanding. They are understanding and have a heart. How can beat that?

  • Stayed August 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Sue H about DoubleTree Club by Hilton Hotel Buffalo Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeBuffalo, Assistant General Manager at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review
December 26, 2012
Dear Sue, the entire staff at the DoubleTree Club by Hilton would like to thank you for your warm and caring comments. It is these comments from our valued guests; like yourself, that help in motivating our staff to go above and beyond in providing exceptional customer service to ensure guest satisfaction. See you soon Sue!
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Buffalo, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“A gem in Buffalo”
5 of 5 stars Reviewed November 29, 2012

The Doubletree Club Hotel in Buffalo is one of the best smaller hotels that I have had the pleasure to stay in. I have travelled quite a bit in the last 10 years for business purposes and have not found a nicer or more friendly hotel. I live and work in Buffalo, but use the Doubletree for overnight stays during our busy interview time - staying 8-10 nights from November through January. The rooms are always clean and well appointed; the beds are the most comfortable anywhere; the amenities in the rooms are great; and the restaurant has excellent food - particularly the soups. The warm chocolate chip cookie upon check-in is THE most unique touch. It exemplifies the warm welcome and friendliess you experience from the staff. I also use the hotel's catering service to support my meetings and work activities. The food is always well prepared and presented, and the staff is wonderful to work with.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Ruth N about DoubleTree Club by Hilton Hotel Buffalo Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeBuffalo, Assistant General Manager at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review
November 30, 2012
Dear Ruth; thank you for taking the time to write such a wonderful review! It has been a pleasure working with you all these years! We appreciate your business. Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree Club by Hilton Hotel Buffalo Downtown

Also Known As:
Doubletree Hotel Buffalo Downtown
Doubletree Downtown Hotel
Doubletree Buffalo
Address: 125 High Street, Buffalo, NY 14203
Phone Number:
Region: United States > New York > Buffalo
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Business Hotels in Buffalo
#2 Family Hotels in Buffalo
#2 Best Value Hotels in Buffalo
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
DoubleTree Club by Hilton Buffalo Downtown, located on the Buffalo Niagara Medical Campus recently completed a major guestroom and corridor renovation! Now 100% non-smoking; the DoubleTree offers all of the comforts of home! Complimentary WiFi in all of our tranquil rooms. Experience the all new "HD residential experience" on our brand new flat screen televisions. ... more   less 
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