I deal with this Double Tree Hotel location on a monthly bases specifically Amanda and Renee from reservation management and it is hands down the best overall hotel I have stayed in or have had the pleasure to do business with. The entire staff especially the reservation management are extremely professional, friendly and helpful. They are very knowledgeable and most important they are extremely flexible. All the rooms are always very clean and spacious. The rooms include a fridge/freezer, microwave, sink, etc. It is very well maintained and tastefully decorated. They have a free shuttle service to take you around the city which is very close due to the wonderful location of this hotel.
Would/will stay again, it is very clean and comfortable, ESPECIALLY for the price! Check out is always quick and painless. I highly recommend this hotel and will definitely be staying here again!

My Dad and I took in a Bills game and stayed here for the weekend. The customer service at this hotel was outstanding. The night team especially (Randy and Bryanne) were super friendly. It felt like we were coming 'home' each night when they worked. They asked about our day, if we had fun, did we need anything, "Would you like a cookie", etc. Great team.

The rooms were clean and well maintained. They also have a lot of channels available and free Showtime. There is no parking lot so you must valet and our car was always ready for us if we called down a few minutes prior to leaving.

The only con was that my bed was a little uncomfortable. Slightly saggy mattress but my dad had not complaints.

Overall a great experience for the price.

This hotel backs up to a well know cancer institute. I have cancer. The staff of this Doubletree has been doing everything they can for me and many others for years. This is far above and beyond what you would find in other hotels. The entire staff from its General Manager Elaine to the John the bellman are kind, concerned and right there when you need something. In fact, they go get it if they don't have it. Never a brush off, never a bad attitude. I have been staying there for over 8 years. I am picky and demanding. They are understanding and have a heart. How can beat that?

The Doubletree Club Hotel in Buffalo is one of the best smaller hotels that I have had the pleasure to stay in. I have travelled quite a bit in the last 10 years for business purposes and have not found a nicer or more friendly hotel. I live and work in Buffalo, but use the Doubletree for overnight stays during our busy interview time - staying 8-10 nights from November through January. The rooms are always clean and well appointed; the beds are the most comfortable anywhere; the amenities in the rooms are great; and the restaurant has excellent food - particularly the soups. The warm chocolate chip cookie upon check-in is THE most unique touch. It exemplifies the warm welcome and friendliess you experience from the staff. I also use the hotel's catering service to support my meetings and work activities. The food is always well prepared and presented, and the staff is wonderful to work with.