We stayed at the Doubletree over the weekend and would certainly do it again soon! We were greeted with fresh, warm chocolate chip walnut cookies and friendly faces. Our car was promptly valeted. Check in was fast. Jean was incredible! She was friendly and on top of all of our requests!! Ben was also great! He shuttled us around to a restaurant, local bar, then finally to our wedding reception. Great, great, great service!

My wife and I and several of our wedding guests stayed at the Doubletree. Amanda and her staff bent over backwards to make sure all our needs were met. Shuttling guests to and from the ceremony and reception? No problem! Couldn't have gone smoother. Complimentary bottles of champagne, hors d'oeuvres, and gift bag really made us feel special. I can't say enough about their attention to detail and customer service. Bravo on a job well done!

Visited the DoubleTree Club Hotel, Downtown, in Buffalo, New York, with a group of friends with whom I travel. The hotel, despite its name, is not actually situated in downtown Buffalo, but in one of the neighborhoods. The actual location is somewhat unsettling, as it is dark at night, without a lot of foot traffic, or other attractions in close proximity. However, apparently recognizing that there might be a problem, the hotel provides a shuttle van which will transport guests to locations within a 5 mile radius, and pick them up at a pre-determined time. The outstanding feature of the hotel, however, is the staff. They were so friendly and helpful, it was almost embarrassing. In particular, I would point out Ms. Elaine Sarkis, the Manager of the hotel. We arrived after dark; it was cold; we were strangers to the area; and there were no restaurants located near the hotel with which we were familiar. Not only did she recommend a restaurant - which turned out to be more than acceptable - but she also personally drove our group to the same in the hotel shuttle bus,and picked us up 1.5 hours later - displaying great good humor the whole time. The next morning, at breakfast (which was good, plentiful, tasty, and well presented) one of our group mentioned that there was no fresh fruit - the remark not directed to anyone in particular, but made within hearing of Ms. Sarkis. Five minutes later, a bowl of fresh cut fruit was deposited on our table. Service like that is so rare as to be almost unbelievable. Hilton Hotels should do whatever it takes to retain her as an employee - she is awfully good for the company. I also note, in passing, that the rest of the hotel staff that we encountered during out 3 day stay reflected the attitude and courtesy of Ms. Sarkis, which I consider the sign of a good manager. I can recommend the hotel and strongly suggest that you take the opportunity - while there - to meet Ms. Sarkis. .

First appearances can be deceiving. We pulled up in the hotel shuttle from the airport, which by the way is not a free service, and thought we had made a mistake by picking this property. Then we walked into the lobby and was pleasantly surprised. Not only was the lobby nice and clean but Randy at the front desk couldn't have been more pleasant and helpful. He informed us of all the hotel ammenties and the surronding places not to be missed. The Anchor Bar is just down the street and the shuttle was offered to us to take us there. It wasn't far so we just walked. The room was nice and clean and the bed was very comfortable. The breakfast in the morning was also very nice and the server couldn't have been more pleasant. Would stay there again. Once again, Thanks Randy. You were wonderful.