First appearances can be deceiving. We pulled up in the hotel shuttle from the airport, which by the way is not a free service, and thought we had made a mistake by picking this property. Then we walked into the lobby and was pleasantly surprised. Not only was the lobby nice and clean but Randy at the front desk couldn't have been more pleasant and helpful. He informed us of all the hotel ammenties and the surronding places not to be missed. The Anchor Bar is just down the street and the shuttle was offered to us to take us there. It wasn't far so we just walked. The room was nice and clean and the bed was very comfortable. The breakfast in the morning was also very nice and the server couldn't have been more pleasant. Would stay there again. Once again, Thanks Randy. You were wonderful.

Myself and my co worker travel all over the US attending travel based travel shows. We know a good hotel when we see it. To tell you the truth, we don't usually take the time to do this. But the accomodations, and especially the OUTSTANDING SINCERE SERVICE compells us to let the people know this is a gem not to miss.

Here's example of many: One of their shuttle drivers picked us up at the convention center and we mentioned we had a hankering for seafood. He stops by a seafood place about a block away and goes inside and brings us out a menu! Have you ever had this happen to you?? Not us.

Great place. Great service....from the General Manager to the ladies attending the rooms.
You can believe the next time we are in Buffalo this is where we will hang our hat.

My wife recently stayed at this hotel during a business trip and has not stopped talking about the wonderful service she received. As mentioned by other reviewers, she said the entire staff was extremely the friendliest she has ever experienced. The manager was very helpful in suggesting running/walking routes and restaurants in the area. The location of the hotel is convenient to the medical center and not too far from plenty of restaurants. The shuttle will drive you anywhere you want downtown. The rooms were clean and nicely decorated and the beds were very comfortable. The fitness room was also great. I would definitely recommend this hotel.

My husband and I stayed on Oct. 19th using our Hilton Honors points and got a great rate for a Friday night stay. At first glance, it appears as though the hotel is in a sketchy area (especially as we arrived around 9pm) because there aren't many people milling about the neighborhood. However, you'll see that the hotel happens to be in university research area near a hospital, and is not far at all from the actual downtown - maybe 5-10 min by car. Most of the people that you will notice on the street are hospital employees stepping out for smoke breaks, and all the buildings nearby just look as though they're part of a research campus. We found that the area was actually quite safe as we opted to park our car on the street and had no fear of going back and forth to retrieve items that we needed.

As soon as we checked in, we were greeted warmly and were given chocolate chip cookies which was a nice gesture. We were immediately informed about local dining options and given menus for recommendations in the area. We didn't end up using them, but it was nice for the clerk to have those on hand and offered before we even asked.

The hotel itself is very clean. As soon as we stepped off of the elevator, it was evident that they had cleaned and vacuumed as the air had the scent of freshly picked apples. We were given a room on the 2nd floor, and when we called to request a room on a higher floor we were politely informed that there was a wedding party being hosted by the hotel. The explanation was perfectly reasonable and our room was so comfortable that we didn't make any fuss. I am borderline OCD about cleanliness and it was clear that the room was meticulously cleaned. There were no spots or stains on the linens, the carpeting looked fairly new or at least well maintained, there were no traces of towel wiping on any of the furniture surfaces - but it was clear that they had been cleansed of dust. The bathroom was spotless and was a good size for a king room. There were the standard coffee/tea and complimentary bottles of water available. As far as comfort goes, the bed was very comfy. My husband appreciates some firmness to a mattress, while I truly adore all the softness I can get. We were both happy with the sleep that we got.

All in all, it was a great place to stay. The entire hotel looks and feels clean, and it's evident that the staff that run the hotel are accommodating to their guests. When we pulled up, the valet offered valet services but was helpful in letting us know that we could park a few blocks up the road on the street, as well as take advantage of private lot parking. It was nice that he didn't try to scare us into valet parking which is actually fairly reasonable - $13 per day. We'd definitely go back even if we don't get a good deal next time. And, they have bath products from Crabtree & Evelyn which was a nice addition. All in all, it was excellent.