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“the start of our vacation” 5 of 5 stars
Review of Comfort Suites Downtown Buffalo

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Comfort Suites Downtown Buffalo
2.5 of 5 Hotel   |   601 Main Street, Buffalo, NY 14203   |  
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Ranked #7 of 22 Hotels in Buffalo
Guelph, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“the start of our vacation”
5 of 5 stars Reviewed July 13, 2014

booked the place through Hotwire.com as a mystery stay so until I confirmed I didn't know which hotel I was getting.
This place was great. The rooms were modern, comfortable and clean. Extra touches like duvets, assorted pillows for comfort and lots of plush towels. The room had a microwave and mini-fridge.
The hotel staff were friendly and welcoming. My stay included a free breakfast that pretty much provided something for everyone from scrambled eggs, waffles to yogurt and muffins. In the evening they had fresh baked cookies.
We stayed in a king suite which was great for 2 adults and 2 kids. The hideabed was in a separate room from the bedroom.
Parking is not on site but only a block away. They offer a shuttle but we walked back. The lot is supervised so it gave us some reassurance. The parking was included in my hotel price.
The only 'downside" is their address. When you enter the hotel address in you navigation system, it sends you 20 minutes away in another part of Buffalo. When arrived at the address entered and saw I was sitting in a church parking lot, I called the hotel for directions. Right away, they knew I had used a navigation system. They gave me an alternate address to use to bring me to the area and then provided clear direction on how to find the hotel. It was easy to find once we were in right area of the city.
I would look forward to staying there again.

Room Tip: The king suite was nice. Ours was tucked away down a hallway away from the usual traffice of people...
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BuffComfortGM, General Manager at Comfort Suites Downtown Buffalo, responded to this review, July 14, 2014
Thank you very much for taking the time to provide us with an extensive review of your stay. I certainly do apologize for the issues you experienced finding us! Unfortunately there is another Main street in a southern town of Buffalo and therefore GPS's that do not request a zip code may direct you there. I am thrilled to hear our accommodations met your needs and that you found your suites clean and comfortable. It is our pleasure to offer both soft and firm pillows on each King size to ensure each guests comfort. I am glad to hear you enjoyed our complimentary breakfast, as well as the microwave and mini fridge in each suite. Further more I am glad you found the parking accommodations acceptable. It is our pleasure to offer a shuttle to and from the garage for the comfort and convenience for our guests. Thanks again for your great review and we look forward to your next visit!
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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English first
Tampa
Top Contributor
95 reviews 95 reviews
20 hotel reviews
Reviews in 39 cities Reviews in 39 cities
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed July 11, 2014

We stayed here over the 4th of July and it was completely booked up. The room was nice, clean, quiet. The free breakfast was not great, but not bad -we ate there everyday before we took off down to the falls or into Canada. I see some people complained about the parking - which is a block or so away - no big deal for me, and they will run you back and forth in a van if you want.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BuffComfortGM, General Manager at Comfort Suites Downtown Buffalo, responded to this review, July 12, 2014
Thanks for your feedback regarding your recent stay. I would like to extend an apology for failing to meet your expectations regarding our complimentary breakfast. We are continuously looking for ways to improve our breakfast so please feel free to contact me, Matt, at the hotel if you have any suggestions as to what we can do to make improvements. I am thrilled to hear you enjoyed your stay otherwise and found the suites clean and comfortable. We are always happy to provide shuttle service to and from the parking garage when available to make the the parking situation more convenient. I hope you enjoyed your time at Niagara Falls, we are certainly fortunate to be located so close to such a wonderful landmark. We look forward to your next stay!
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Gainesville, Fl
Top Contributor
50 reviews 50 reviews
26 hotel reviews
Reviews in 22 cities Reviews in 22 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed July 9, 2014

Wow! This hotel was amazing in every way! The suite was more than that. You could easily stay for a week. Spotless, spacious, and comfortable. It seemed as if the entire hotel had been recently remodeled. They offered all kinds of extras from bottled water to a buckwheat pillow (that was VERY comfortable). Every staff member was extremely helpful and friendly. We were able to walk to the ball field. We recommend this Choice property to anyone going to the downtown area. :)))))

Room Tip: Upper floors for a better view
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BuffComfortGM, General Manager at Comfort Suites Downtown Buffalo, responded to this review, July 12, 2014
Thank you so much for your outstanding review. I am so happy to hear our accommodations met your needs, the set up certainly allows for privacy as well as comfort. It is always our pleasure to offer numerous free amenities, including the buckwheat pillow as a part of our Sweet Dreams sleep programs, cold water bottles and warm cookies on the week days. I will be sure to pass your kind words along to our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. I hope you enjoyed the game at Cocoa Cola Field! Please visit us again soon!
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New Paltz, New York
1 review
5 of 5 stars Reviewed July 9, 2014

It is conveniently located at the center of the city. Staff members were very friendly and helpful. They honored a coupon we picked up at a highway rest area even though we have booked the room earlier. Parking is off site but close enough. There were descent choices for breakfast.
The suite was clean and roomy. When the bed room door is closed, you can hardly hear the TV playing in the living room area.
Great value for the price!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BuffComfortGM, General Manager at Comfort Suites Downtown Buffalo, responded to this review, July 12, 2014
Thank you so much for taking the time to provide us with feedback regarding your recent stay. I am thrilled to hear you found our location convenient and the suites both clean and comfortable. Our staff works hard to provide each guest with outstanding service, so I am pleased that your experience was not an exception. The deal we offer in the Hotel Coupon Booklet is certainly great for travelers on the road although the rate is based on availability, I'm glad we were able to honor that rate for you! Please visit us again soon!
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Dubai, United Arab Emirates
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 2, 2014

We got this hotel thru Hotwire - so didnt know what we were booking until the credit card was charged. However from the time we reached the hotel till the time we checked out, it was pleasant experiences all thru.

The staff was extremely helpful and showed an intent to help. The ladies at the breakfast room were helpful to kids with replenishments, the reception staff was willing to help all the way. Mike (reception) stood out for us as he helped us to even look up for other properties, spoke to someone to get details, passed on all response back to our room. He even helped load our luggage in a cab as I was away for a while.

We even extended our stay by a day - at a slightly higher rate provided by the reception staff although we were getting a similar hotel in the same vicinity thru Hotwire.com site (the same guys who provided us this hotel).

We strongly recomend this hotel - the rooms are spacious, can easily accomodate a family or group of 4+ as all their rooms are Suites - bedroom plus front room. Their breakfast has good choices, no shortage of replenishments towards the end, and extremely helpful staff with a Want-To-Help-U attitude.

Thanks
K Bhandari

Room Tip: They have spacious rooms and good options for breakfast unlike some hotels which provide only the mi...
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BuffComfortGM, General Manager at Comfort Suites Downtown Buffalo, responded to this review, July 3, 2014
Thank you for the nice detailed comments. I am very pleased that you enjoyed your stay. Mike is a true asset to the hotel and I will be sure to recognize him for his exemplary service.
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1 review
5 of 5 stars Reviewed June 27, 2014

Rooms were very comfortable. Staff responsible for breakfast were saints. One that stood out was Gwen. Many of the guest were rude and inconsiderate to other guest and to the staff keeping the Breakfast Bar filled. Gwen kept a smile and very patient.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BuffComfortGM, General Manager at Comfort Suites Downtown Buffalo, responded to this review, July 3, 2014
Thank you for the nice comments. We are lucky to have dedicated staff like Gwen. I will make sure she is recognized for her wonderful guest service.
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WANTAGH
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed June 20, 2014 via mobile

I had been use to quality with the Comfort Suite brand, but this property gravely disappointed. For some reason, housekeeping did not leave clean wash cloths or hand towels. Had to call the front desk everyday. I was on the 7th floor which reeked of smoke. The bath towels left stunk from tobacco. The maids gave you attitude that they had to come back to bring to your room what they should left initially. I did complain to the general manager, Matthew Spencer who did respond right away, did apologize and offered rewards points as compensation. I will give them another chance because of him. Just make sure your room is not on the 7th floor.

Stayed June 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BuffComfortGM, General Manager at Comfort Suites Downtown Buffalo, responded to this review, June 24, 2014
Thank you for taking the time to provide us with feedback regarding your recent stay. Again, I am very sorry for the issues you experienced during your stay. We are a completely smoke free property and those who choose to smoke in the room incur a $250 fine. I also apologize that the housekeeping service did not meet your expectations and I have spoken with our executive housekeeper regarding these issues. I very much appreciated the opportunity to rectify these problems and we look forward for the opportunity to improve upon your next stay!
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Additional Information about Comfort Suites Downtown Buffalo

Address: 601 Main Street, Buffalo, NY 14203
Phone Number:
Location: United States > New York > Buffalo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Business Hotel in Buffalo
#5 Romantic Hotel in Buffalo
#5 Family Hotel in Buffalo
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Downtown Buffalo 2.5*
Number of rooms: 146
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Also Known As:
Comfort Suites Downtown Buffalo Hotel Buffalo
Comfort Suites Buffalo
Buffalo Comfort Suites

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