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“Great stay!!” 5 of 5 stars
Review of Comfort Suites Downtown Buffalo

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Comfort Suites Downtown Buffalo
2.5 of 5 Hotel   |   601 Main Street, Buffalo, NY 14203   |  
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Ranked #7 of 22 Hotels in Buffalo
new york
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Great stay!!”
5 of 5 stars Reviewed March 10, 2013

We booked the Comfort Suites because it was close to the arena for a Rhianna concert. The hotel was awesome! Clean friendly staff. The shuttle to the arena was 1 block away.Great way to see an event and a convenient place to stay. we ate right at TGIF that was in the hotel. We never had to get the car which was about a block away at a garage.Not real fond of the $10 charge to park on weekends but not a deal breaker.Only negatives were the free breakfasting the wifi. The breakfast was terrible lousy food set up all wrong a real displeasure! You would be better off go out somewhere dd and Hortens are across the street. The wifi was in and out we could not get connected and it would fall out more than it was in. We just used our 3G connection but it would have been nice to have a good reliable wifi. So just a couple of negatives but overall great place to stay we would stay again!

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Visions H, General Manager at Comfort Suites Downtown Buffalo, responded to this review, March 12, 2013
Thank you for taking the time to give us your feedback. Glad you had a nice stay. I am sorry that the WIFI did not work well. We had a few days when it was coming and going due to some city construction. I will take a look at the hot breakfast buffet and see where we can make some improvements.
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476 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
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English first
Mentor, Ohio
1 review
5 of 5 stars Reviewed February 27, 2013

My son was recently visiting the Buffalo area and got lost from the group he was with. He was stranded on Main St. He walked inside the hotel and Cliff (the gentleman behind the desk) went out of his way to help him by having the staff clean a room so he could check in. I advised Cliff via phone that we would not be there for a few hours because we were coming from Cleveland. He took my information over the phone and made sure he got to his room. Then, when we got home we realized that we did not have one of our cell phones. We called and was told that they did locate it in the room. Jen took care of getting it back to us. Even though that night and situation was not what we planned, Cliff and Jen were able to accompanied what we needed by going above there normal duties. I would like to thank your caring staff and would definitely stay there again.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Visions H, General Manager at Comfort Suites Downtown Buffalo, responded to this review, March 1, 2013
Thanks for the very nice comments, especially about Cliff and Jen. They are a great asset to our hotel team. I am very pleased that they assisted you and I will pass on the nice words!
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Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 27, 2013

This hotel is very average, rooms are very spacious but nothing stands out; service was all very "blah"; right next to the train (loud) and like I said the parking really hurts this hotel... When your from out of town in a seedy neighborhood, you feel imprisoned when you don't feel comfortable walking to or from your car in the dark.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Visions H, General Manager at Comfort Suites Downtown Buffalo, responded to this review, March 1, 2013
Thank you for taking the time to respond. You are correct that parking is not always the most convenient. Many hotels in most large cities use city parking garages and ours is almost 2 blocks away. We do pay for the parking weekdays and only have to charge weekends. We will also help shuttle guests to and from the garage with our shuttle if requested.
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London, Canada
Top Contributor
220 reviews 220 reviews
68 hotel reviews
Reviews in 83 cities Reviews in 83 cities
124 helpful votes 124 helpful votes
5 of 5 stars Reviewed February 17, 2013

I recently stayed here for a night while attendinga Sabres game. The location of the hotel to the arena is a short 5 minute cab ride. The hitel is also located in the block with all the nightlife after the game.

The rooms are all suites and provide tons of space. In addition, the room was very clean. My only minor complaint would be the small half pillows on the bed.

I had read a review about the noise from the tram outside the hotel and did hear it a few times, but it is nothing that will keep you awake.

The free breakfast is a great start to the day with all the basics.

Parking is a block away. Only $5 if you are just going to lea e the car in the parking garage. Otherwise it is $10. If paying the $5 just give it to the parking attendant at the garage. Hotel charges $10.

Will stay here in the future for sure!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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BuffComfortGM, General Manager at Comfort Suites Downtown Buffalo, responded to this review, February 18, 2013
Thank you for the nice review! Glad you had a nice stay. You are correct about the pillows but that is NOW fixed. We just received new pillows and by the end of the week ALL rooms will have brand new pillows and there will be a soft and firm choice. Thanks again!
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Burlington, Canada
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 17, 2013

The price was decent for what we got with this room and also in comparison to the other hotels in the area. We stayed overnight after going to a Sabres game. Solid location so that we could walk to the Niagara Centre for the game. I thought it was pretty quiet, even for a game night, which was great. The king bed was really comfortable and the free breakfast in the morning was great. Downfalls: the pull-out sofa bed was extrememly uncomfortable, the hot water in the shower was really not hot but warm at best. Other tips, bring a pillow if you like to sleep with lots of big pillows, the pillows here are pretty small (1/2 size of normal). Overall, we had a very good stay.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BuffComfortGM, General Manager at Comfort Suites Downtown Buffalo, responded to this review, February 18, 2013
Thank you for taking the time to give us your feedback. We have listended to the bad feedback on pillows over the last few months and coincidentally just receieved our shipment to replace ALL pillows in the hotel. By the end of this week all rooms will have brand new pillows with both a soft and firm choice. Hope you will be back to try!
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Le Mans, France
Senior Contributor
36 reviews 36 reviews
30 hotel reviews
Reviews in 30 cities Reviews in 30 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 15, 2013 via mobile

Right on Main Street good self serve breakfast room/suite excellent bedroom kitchenette lounge.
Only thing is if light sleeper the tram runs from 6am and it makes a beep beep noise.
Oh and Niagra falls sublime!

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 9, 2013

My wife and I stayed here with our infant for a few nights. The service was excellent. We had several requests for our daughter (we needed a crib in the room, some fresh water bottles, etc) and they fulfilled each of our requests quickly.

The room was also very nice. The layout was fantastic, and I loved that the bedroom was separate from the living space. Two large flat screen TV's, a nice big bathroom, a sofa and work desk, free internet.

It was also in a great location - being only a block away from the metro and close to the much pricier Hyatt. I highly recommend staying here next time you're in Buffalo.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BuffComfortGM, General Manager at Comfort Suites Downtown Buffalo, responded to this review, February 11, 2013
Thank you for the wonderful comments! I am so happy that the staff were able to help you.
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Additional Information about Comfort Suites Downtown Buffalo

Address: 601 Main Street, Buffalo, NY 14203
Phone Number:
Location: United States > New York > Buffalo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Business Hotel in Buffalo
#5 Romantic Hotel in Buffalo
#5 Family Hotel in Buffalo
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Downtown Buffalo 2.5*
Number of rooms: 146
Reservation Options:
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Also Known As:
Comfort Suites Downtown Buffalo Hotel Buffalo
Comfort Suites Buffalo
Buffalo Comfort Suites

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