My son was recently visiting the Buffalo area and got lost from the group he was with. He was stranded on Main St. He walked inside the hotel and Cliff (the gentleman behind the desk) went out of his way to help him by having the staff clean a room so he could check in. I advised Cliff via phone that we would not be there for a few hours because we were coming from Cleveland. He took my information over the phone and made sure he got to his room. Then, when we got home we realized that we did not have one of our cell phones. We called and was told that they did locate it in the room. Jen took care of getting it back to us. Even though that night and situation was not what we planned, Cliff and Jen were able to accompanied what we needed by going above there normal duties. I would like to thank your caring staff and would definitely stay there again.