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Comfort Suites Downtown Buffalo: Traveler Reviews

2.5 of 5
601 Main Street, Buffalo, NY 14203
Hotel amenities
Comfort Suites Downtown Buffalo
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Ranked #6 of 20 hotels in Buffalo
Most recent review
5 of 5 stars Reviewed January 6, 2013
spartanfan2 Lansing, MI
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302 reviews from our community

Traveler rating
    145
    88
    32
    16
    20
See reviews for
Families
65
 
Couples
70
 
Solo
30
 
Business
77
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Lansing, MI
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Great Experience”
5 of 5 stars Reviewed January 6, 2013

Great downtown location with the train steps away for the hotel entrance. TGI Fridays located on the first floor of Hotel, Employees are all friendly and helpful. Great breakfast and my room is not only clean, it is comfortable.

Room Tip: all rooms are suites
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
“Upscale suite with very comfortable Arrangement”
5 of 5 stars Reviewed December 20, 2012

Excellent staff. Many perks. Free bottled water, choice pf pillows, exercise facility and wireless. There is an extra sitting area to put on makeup. Definitely would come back. Free hot breakfast also. Able to make own waffle with strawberries and cream with syrup. It was great.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Butler, Pennsylvania
2 reviews
“Comfort Suites downtown Buffalo”
2 of 5 stars Reviewed December 20, 2012

The room was nice but the service was poor. I stayed for three days and was gone from 7am until 4 pm everyday and my room never got cleaned. I had to ask for towels and retrieve them every night. The day staff( not the female manager) was rude to customers in the presence of others. When sitting in lobby I could hear him say things about customers as they walked away or as he hung up the phone.
I did not have Internet access in my room and made 6 calls to wondering wifi myself to fix service. The Internet would come on for ten minutes and then stop working again. I asked at the desk and was told to call the 800 number. The morning shuttle driver was very pleasant as was the daylight manager. Over all I would not stay at this hotel again because if the services.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Karen S about Comfort Suites Downtown Buffalo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
1 review
“Awesome staff...”
5 of 5 stars Reviewed December 11, 2012

The staff at this hotel go above & beyond the expected. They anticipate your needs and offer services even you didn't know would make your stay more enjoyable & comfortable. Jen, the Manager was an absolute delight as well as Phil, who was an awesome driver to & from Rosewell Cancer Center. There are several others I would like to mention, but I didn't catch the names of some others who were also very special. Our stay was simply awesome despite the circumstances of our visit. If I ever have an occasion to visit Buffalo for fun rather than a family illness situation, this is the only place I would stay. I've stayed in resorts where they cater to your every need. The staff here can truly be compared to a resort staff and was even better than many.

Room Tip: Top floor away from the trolley route is the best available.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BuffComfortGM, General Manager at Comfort Suites Downtown Buffalo, responded to this review
December 13, 2012
Thank you for the nice comments. I wish you were here in Buffalo for better reasons and do appreciate you giving us feedback!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“buffalo shopping trip and hotel”
4 of 5 stars Reviewed December 11, 2012

Going to buffalo for shopping is a good idea if your looking brand names or shopping for your whole one year at once! But it also matters where you go and where you stay as well. The fashion outlets by the falls US is pretty good in terms of pricing and collection and Galleria mall you must visit to have some cheesecake factory. The hotel that we stayed at was comfort suites downtown which was 20 mins away from all the shopping and in the heart of downtown. The location was awesome, with a lot of bars and restaurants walking distance. The staff was good, friendly and gave us an extra hour to checkout. That just makes them awesome n worth reviewing. The only minus was the sun in my face at 7 am in the morning because of the white curtains in my bedroom. Other than that it was a good trip overall, i got my kates spade and dkny and a sweet night out..well spent!!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask neha_mirza about Comfort Suites Downtown Buffalo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BuffComfortGM, General Manager at Comfort Suites Downtown Buffalo, responded to this review
December 13, 2012
Hope you shopping trip was fun and thank you for the nice words. Sorry about the sun(better than clouds and snow). In case you return there are...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Comfort Suites Downtown Buffalo

Also Known As:
Comfort Suites Downtown Buffalo Hotel
Comfort Suites Downtown Buffalo Hotel Buffalo
Comfort Suites Buffalo
Buffalo Comfort Suites
Address: 601 Main Street, Buffalo, NY 14203
Region: United States > New York > Buffalo
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Restaurant Shuttle Bus service Suites Wheelchair access
Hotel Style:
#4 Family Hotels in Buffalo
#5 Business Hotels in Buffalo
Price Range: $$
Hotel Class:2.5 star (2.5*)
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