My husband, 15 month old daughter, uncle and I were driving out to Lansing, MI from the Boston area. Thought we would stay near Niagara Falls, but, our original hotel reservation was somehow canceled by a 3rd party. (See my other reviews from Jun 2009.) We found this hotel listed on one of those travel coupon books at rest stops. After finding a couple of other better known hotels were booked, we choose this place. We made the wrong choice.
We got in at 2:30 am, dead tired and ready to sleep. We got to our room and upon entering realized that the AC was not working --- the AC looked partially exposed as if maintenance had worked on it earlier and it was like a sauna in there! I called the front desk and asked for another room. She said that they were full for the night. When I explained the problem, she said that the AC could not be repaired until business hours but she would work on trying to find a solution. I assumed she meant find a room in a neighboring hotel. Well, my uncle wasn't willing to wait and went down immediately to confront the front desk attendant in person. He found out that her idea of "trying to find a solution" was her walking towards the lobby couch to return to watching TV. He confronted her and angrily explained how having no AC was unacceptable especially since we had baby with us. Mention of the baby changed her tune, and she found another room for us with working AC. But where did this room come from if they were full?????????? I was happy I had my daughter with us because that was the only way we could get anything more than low quality service from this Quality Inn.
We moved to the new room to find that a light fixture was unplugged because some of its wiring was exposed. Between the AC in the other room and this light fixture, clearly maintenance at the Quality Inn is wanting in quality. Moreover, both rooms seemed less than clean, or perhaps clean but old and so there was just a dinginess about them. The hotel felt outdated. To top it off, my husband awoke to find a baby roach next to him in our bed.
With all of the moving around around 3 am, my daughter was up until 4 am, leaving my husband to walk her up and down the halls to get her to use up her energy reserves. She was a hit with everyone who crossed paths with her, including two young ladies of the night! Is this what they meant by "quality" in Quality Inn?!?!?!?
My uncle awoke near 9 am but the rest of us were out cold. My uncle did get us a later 1 pm check out time due to all of the hassle the night before. Besides that, the daytime front desk clerk offered him a coupon for our troubles --- only problem was that that coupon was for this very Quality Inn and from the FREE rest stop travel book that we already had!
I won't be using that coupon: Only mortal danger will force me to ever stay at this or another "Quality" Inn again.
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