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“If you are going to stay in Buffalo, stay here” 5 of 5 stars
Review of Hyatt Regency Buffalo

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Hyatt Regency Buffalo
3.5 of 5 Resort   |   2 Fountain Plaza, Buffalo, NY 14202   |  
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Ranked #8 of 22 Hotels in Buffalo
Toronto, Ontario, Canada
1 review
1 helpful vote 1 helpful vote
“If you are going to stay in Buffalo, stay here”
5 of 5 stars Reviewed November 2, 2013

I have no idea why this is not ranked the highest in Buffalo. I travel there periodically and this is by far and away, the best experience. Beautiful rooms and the staff is awesome. Courteous, friendly and gave all the right advice. The guy who checked me, Jimmie, has worked there for ten plus years and that was the type of feel - came across as management was committed to its people and those were people were definitely committed to making our stay great.

Dollar for dollar, this place stands alone.

Room Tip: Just trust the staff - tell them what you want, and they will do whatever is possible to make it hap...
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  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer M, Manager at Hyatt Regency Buffalo, responded to this review, November 5, 2013
Dear Valued Guest,

I am pleased to hear that you had a first class stay with us! We really appreciate your positive comments about our hotel. We all work together very hard to make sure that every guest has a exceptional stay. We look forward to your next stay with us.

Jennifer Monge
Executive Administrative Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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929 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (166)
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English first
Westchester county, NY
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed October 31, 2013

We recently stayed there for a conference held at the conference center. The ability to stay indoors to walk between buildings is helpful on the surface. However, we eventually figured out to cross the street and save a lot of walking. The room was nice. It's a room and nothing more. Someone should explain to them their plumbing (at least in our room) was not connected right. The vents were not connected. When you flush the toilet it bubbles up before flushing (that is a treat). The sink gurgled for 10 minutes after I washed my hands. In addition to those delightful noises, the room creaks in the wind. You can hear the building shift ALL NIGHT LONG!!! Finding wind in Buffalo is like trying to find night time. It's not hard.

The bar in the lobby was nice, convenient but as expensive as you would expect. Didn't try the restaurant so I have nothing to pass on.

The front desk staff was very helpful and very pleasant. They were hit with the conference attendees and a party checking in at the same time so they made the most of it and did well. The bell hops were great. Good restaurant suggestions. Fast service. A special thanks (I forgot his name) to the tall bell hop. My back went out carrying luggage down. I was in a lot of pain and asked for aspirin. He ran and got it for me with a bottle of water. Thank you.

Overall it is a convenient and clean hotel for a conference. There is nothing else to do around there. Anything worthwhile is a car ride away. or a family travelling you are best advised to stay away. Find a more convenient location with free parking. Not that the $20 per night to park is a deal breaker but when you step out on the street and realize there is not much around, there are some shady characters on the street at night, you are simply better off picking somewhere else for the trip. For a conference, not much of a problem.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Providence, Rhode Island
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed October 30, 2013

I think the hotel was average. The staff was okay nothing to praise. I ate at the atrium cafe and the burger was nothing to be excited about. I came to the hotel based on the reviews and probaly would have stayed at another hotel. It's an ok hotel but there's nothing that stands out like the customer service or even the amenities or rooms

  • Stayed October 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Senior Contributor
30 reviews 30 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed October 30, 2013

Maybe spoiled with our local Hyatt but this one was not close. Solid 3 star experience. Parking setup was not great. Valet or look after yourself. Lobby area was small...tiny bar, never a seat available. Corridors to rooms were inauspicious. Room was pleasant but not particularly cozy. Limited options to control room heating. Windy night on my last night. The whole hotel was creaking. Jimmy at the front desk was a gentleman. Location seemed to be ok but in 3 nights there I wasn't sure if I was in the center of Buffalo or in some deserted outskirt. Oddly quiet town. Had a great meal in EB Greens on ground floor and the bar across the street was decent (the Century - I think).

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ovid
1 review
3 of 5 stars Reviewed October 25, 2013

We stayed at the Hyatt during a EMS convention. The hotel is connected to the Convention Center by an enclosed walkway which was nice because it was cold. However, for the price of the room, the only amenities we got was TV and the swimming pool. We had internet, but had to pay $29.95 for three days of internet, there was no continental breakfast and the restaurant in the hotel was very pricey. There wasn't anything to see within walking distance of the hotel, except a lot of construction and abandoned buildings. The hotel does have Valet Parking for $20.00 a day, but it's offsite parking. With all the walking we did around the hotel in order to find restaurants to have supper at, we never found our vehicle. However, the Valet was very kind and prompt when we needed our vehicle. The staff was helpful and kind. As for the swimming pool, we used it one night, I couldn't use it during the day while my partner was at the conference because the pool rules state that there should be two people and one of them should remain out of the pool.

We felt for the price of the room, we should have at least gotten free internet or continental breakfasts. The room was nice and comfortable, had a coffee maker, small fridge and a flat screen tv. The bed was comfortable and room was well kept. However, when I opened the curtains the windows were dirty and covered in cobwebs.

Room Tip: Tell them you want one near the top of the hotel and facing the river.
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  • Stayed October 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sao Paulo, SP
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 24, 2013

Very well located, lots of restaurants, theater, bus stop points, etc., are a few blocks away. The staff, especially the front desk were attentive, polite and helpful. With a beautiful smile give us all the information and guidance that we requested. The shuttle service is impeccable.

Room Tip: Ask for a room overlooking the electrical tower.
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer M, Manager at Hyatt Regency Buffalo, responded to this review, October 31, 2013
Dear Valued Guest,

I am pleased to hear that you had a first class stay with us! We really appreciate your positive comments about our hotel. We all work together very hard to make sure that every guest has a exceptional stay. We look forward to your next stay with us.

Jennifer Monge
Executive Administrative Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed October 17, 2013

Room is spacious with comfortable beds. Staff was friendly. Had some cleanliness & maintenance issues. Some of the pillows had dark stains. Found dead bugs in the towels. The toilet kept running constantly the moment we entered the room. Had maintenance fix it, but the problem returned. Not only a huge waste of water for this non-low-flow toilet, but so noisy had to keep bathroom door shut to sleep or work. The $16 breakfast buffet was disappointing with tasteless fruit, dried up waffles falling-apart, etc. Expected more for the room rate (it was more than what was charged at a comparable hotel in NYC).

  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Buffalo

Address: 2 Fountain Plaza, Buffalo, NY 14202
Phone Number:
Location: United States > New York > Buffalo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Buffalo
#6 Romantic Hotel in Buffalo
#7 Family Hotel in Buffalo
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hyatt Regency Buffalo 3.5*
Number of rooms: 396
Official Description (provided by the hotel):
Newly renovated hotel located in the heart of the theatre & financial districts, offering 396 guestrooms & suites. Newly opened indoor pool, new onsite, full service Spa and new StayFit health club. Just steps away from the Chippewa Entertainment district, Elmwood Village, variety of restaurants and shops. Connected to the Buffalo Convention Center. Walden Galleria is 15 minutes from the hotel. First Niagara Center is five minutes away; free Metro directly outside the hotel. Museum district is ten minutes away. Niagara Falls is 20 minutes from the hotel. Complimentary Business Center and WiFi and Wired Internet access is available. ... more   less 
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Also Known As:
Hyatt Regency Buffalo Hotel Buffalo
Buffalo Hyatt Regency
Hyatt Buffalo

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