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“great hotel. where's the local beer?” 4 of 5 stars
Review of Hyatt Regency Buffalo

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Hyatt Regency Buffalo
3.5 of 5 Resort   |   2 Fountain Plaza, Buffalo, NY 14202   |  
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Ranked #9 of 21 hotels in Buffalo
Kansas City, Missouri
1 review
“great hotel. where's the local beer?”
4 of 5 stars Reviewed February 24, 2013

This is a very nice hotel in downtown Buffalo. The rooms, in my experience, are tasteful and clean. There is a beautiful glass atrium near the lobby. It has a piano. The staff was very courteous. My only complaint is that I'd like to see some local beers, if Buffalo has any, available at the lobby bar

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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817 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (143)
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Albany, New York
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 24, 2013

Nice place to stay for a swim meet at the ecc pool. Was good last year and even better this year.

The rooms we stayed in were very recently updated. Great views, centrally located and very nice staff.

We recommend this place.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
57 reviews 57 reviews
36 hotel reviews
Reviews in 26 cities Reviews in 26 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed February 22, 2013

i have stayed here almost on 10 separate occasions. The rooms are tastefully decorated, clean and functional. Everything works very well in them.
The front staff are very polite and helpful, always asking if there is more you need. Check-in and check out are a breeze, and you can even do it on the machine, if you choose to.
There is plenty of parking nearby. There is also lots of nightlife and restaurants in the nearby vicinity.
The breakfast is really good too, lots of value for the price.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Toronto
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 20, 2013

This was our second time staying at this hotel and definitely will not be our last. From the moment you pull up to the front entrance you are greeted with a smile and by people who genuinely seem to be happy to be working there. Everyone from the guys at valet, the staff at the front desk, the bell boys and even the staff working in the restaurants are polite and friendly. The rooms are clean and the beds are comfortable. The lobby is great if you just want to sit and relax. We had the buffet breakfast which was good. The only downside we encountered both times was issues with the elevators; on our first stay they was putting in new ones so only one was working which created a headache when you where coming and going as you had to wait a while for a cart to arrive that wasn't full; on this stay they were doing preventative maintance on one of them so again it caused a little bit of a headache, hopefully we will have better luck next time.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, Canada
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 18, 2013

Stayed for two nights, Have stayed here before as well. Great location for a Sabres game. The hotel itself is nice. Found it very clean and comfortable. The staff is amazing. Front desk and conceirge are so friendly and helpful. They seem to want to please you so badly. During our stay, we had a couple minor service issues due to the fact that they were quite busy. We never complained but the staff realized it and made it right. We were very surprised as most places would just say sorry even though they didn't really care. These people took pride in the service they gave. Nice lounge and dinning area located in hotel. Would never consider staying anywhere else when going to a hockey game. A great and reasonably priced spa located in hotel as well

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mississauga Ontario
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed February 18, 2013

Stayed over for one night at Hyatt Regency. Nice hotel, very efficient, polite staff. Room was average, bed was comfortable. Check in was fast and easy. Room was ready very early, as I recieved an email saying could check in before I left to go to Buffalo. Had a bit of problem with neighbours next door who made alot of noise during the night when they got in. Walls a bit too thin as I was awakened by their talking.
Breakfast was included , full buffet. Valet parking was a nice feature, although the first time we went to go out, they couldnt find our key to get our car. Had to wait to get it back from guy who parked it. Seemed very busy that night as there was some kind of function going on. They were very apologetic. Pool seemed a bit small, never used just went up and saw it. Internet was included.
One complaint is when we arrived to our room there was several dirty dishes outside some doors in our hallway and it took awhile to be cleaned up. Elevators are also quite slow.
Would stay here again if I needed to be in the city, just a bit too far for Buffalo shopping.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer M, Manager at Hyatt Regency Buffalo, responded to this review, February 20, 2013
Thank you for your recent review for the Hyatt Regency Buffalo. I would like to apologize for the noise disruption you endured during your recent stay, we are currently in the final planning phases to decrease noise from hallways and other rooms. I do understand how frustrating this can be, but anytime you feel noise is disrupting your stay especially during the late hours, we welcome you to contact the front desk so that security can be sent up and address the situation. It is our priority that every guest has a positive experience during their stay. I have also contacted our Housekeeping Manager to communicate with our staff to keep all the hallways clean and free from dishes. Our common areas should be clean and debris free at all times.

We are located in the Theater District but a few blocks away is Elmwood Village which has a wide array of shopping and we are about 20 minutes from Walden Galleria Mall, which is a two story mall with many stores and restaurants.

Thank you again for your valuable feedback. It is through your comments that we are able to improve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 16, 2013

I have to say this hotel completely exceeded our expectations - we have stayed in many hotels and this particular trip is was all about the kids - we went for a 1 night stay and choose the Hyatt because of the proximity to the 1st Niagara Center as we were taking our 2 boys to see a Sabres Games. So here are the reasons we gave this property 5 stars as i certainly would not give it this rating without reason
1. Concierge was outstanding - i wish i knew the gentleman's name that was on duty last night but he was sensational - telling us all about Buffalo when we arrived, taking all of our things to our room and fully explaining the amenities and as a bonus he brought my kids ice cream since we mentioned we wanted to order - literally brought the boys a few scoops of vanilla ice cream free of charge as a nice gesture - in this day and age how often do you get anything for free? So #1 is awesome concierge
2. Rooms were recently redone and very nice - not 5 star as per the rating...maybe 3.5 stars to be honest but it was clean, quiet and comfortable and certainly met our expectations for the 1 night stay
3. We went for breakfast and the waitress was fantastic...she brought our kids 2 free stuffed animals...again what hotel does this...the boys got 2 beanie baby sort of things so the kids had something to play with during the meal as a gift from the hotel - again i don't recall any other hotel offering this kind of service
4. Pool is awesome - 5 feet deep - view over the city - perfect place for the kids to have fun when you are not around
5. Price was amazing...we spent $123 including tax for our stay with a special Hyatt rate...yes parking was $20 extra for Valet but we used the in and out service quite a bit so i felt it was pretty good value for us - so remove valet cost and what hotel anywhere in Canada/US can you stay that is a 4 star hotel for that price...you can't stay anywhere which even compares and it's not the way the hotel looks that impressed us during this stay - it's the exceptional service we received from concierge and wait staff that really went the extra mile

This hotel should be #1 in Buffalo on trip advisor - i have no idea what some of the other folks are saying - WIFI is always extra at any 4 or 5 star hotel and i'm not saying there can't be small things that go wrong but the staff went out of their way to make me jump on trip advisor and send this right when we got back home this evening.

Room Tip: We stayed on 11th floor - worked awesome for us since pool is on 11th floor but if you don't wan...
See more room tips
  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer M, Manager at Hyatt Regency Buffalo, responded to this review, February 20, 2013
Thank you for completing the review on the Hyatt Regency Buffalo. I am very pleased that you had a outstanding stay with us. I understand how important it is especially when traveling with children to have such a memorable trip. Our staff goes above and beyond for our guests and the small gestures really make a impact. Thank you for the exceptional review and I will be sure to pass along all the comments to our staff. We look forward to your next visit with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hyatt Regency Buffalo

Address: 2 Fountain Plaza, Buffalo, NY 14202
Phone Number:
Location: United States > New York > Buffalo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Buffalo
#6 Romantic Hotel in Buffalo
#7 Family Hotel in Buffalo
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Regency Buffalo 3.5*
Official Description (provided by the hotel):
Newly renovated hotel located in the heart of the theatre & financial districts, offering 396 guestrooms & suites. Newly opened indoor pool, new onsite, full service Spa and new StayFit health club. Just steps away from the Chippewa Entertainment district, Elmwood Village, variety of restaurants and shops. Connected to the Buffalo Convention Center. Walden Galleria is 15 minutes from the hotel. First Niagara Center is five minutes away; free Metro directly outside the hotel. Museum district is ten minutes away. Niagara Falls is 20 minutes from the hotel. Complimentary Business Center and WiFi and Wired Internet access is available. ... more   less 
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Also Known As:
Hyatt Regency Buffalo Hotel Buffalo
Buffalo Hyatt Regency
Hyatt Buffalo

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