I had a terrible experience at the Hyatt Regency on the night of Nov 7, 2012. I can overlook the slow elevators (at least it's because they are upgrading them). However, there are serious issues that can never be overlooked. I was first able to get into my room around 5:30pm. About 30 minutes later, I received a phone call in the room from the Manager, asking for me by name, saying there was another issue with my credit card (there was some confusion when I first checked in). I was already heading out, so I said I would head to the front desk, which I did. There I learned that there was no issue, and then asked about this 'manager', who turned out, didn't exist. Switchboard confirmed that they had transferred a call, somebody who asked for me by name - violating company policy to start.

Realizing this was a ploy to get me to leave my room, I quickly turned and returned to my room. Everything was still there...which I took, and then returned to front desk to get a new room. After some hemming and hawing, I was given another room. While housekeeping had obviously been there (bed was made, etc), the room was disgusting. There was dried urine on the toilet seat and on the floor in front of it. The TV remote was covered in a mix of dried 'stuff', and I didn't dare touch it. Not trusting the rest of the room, including check for bedbugs (there were 4 different layers to check so I really hope I checked enough), I had to continuously wash my hands.

I won't stay at this hotel again, and it will take some effort for me to not associate Hyatt with filthy, unsafe hotels.

We recently stayed at the Regency Hyatt Buffalo, as we were attending a Rush concert. From check-in to check-out we had a friendly and helpfull experience. The accomodations were very clean and comfortable. Kudos out to Bradley, the Bell person, he went "above and beyond" with his helpfulness and kindness as well as other staff. A delicious buffet breakfast was served in the bar/lounge area. Will definitely stay here again when in the area.
Jez.

We stayed at the Hyatt for one. Ought for a hockey game - right on the tram line it was easy access to the game with no hassles. Before hopping the train, we bar hopped a few blocks over and entirely had a wonderful time! Clean rooms with good taste!

Nice property, room very clean, very quiet which is important to me. Bell staff and really all staff very pleasant and helpful. Was there for a conference and the housekeeper came early in the day which I love. Nothing worse than finally getting back to your room late in the afternoon and still have room not made up or have to leave your room for them to do when you are looking forward to a break. This was the earliest I have ever had. Room service very prompt.