We recently stayed at the Regency Hyatt Buffalo, as we were attending a Rush concert. From check-in to check-out we had a friendly and helpfull experience. The accomodations were very clean and comfortable. Kudos out to Bradley, the Bell person, he went "above and beyond" with his helpfulness and kindness as well as other staff. A delicious buffet breakfast was served in the bar/lounge area. Will definitely stay here again when in the area.