I was recently at a convention in Buffalo, NY, staying at the Hyatt Regency. From check in to check out, all of the personnel were friendly and competent. Our early check in was no problem, the valet and the porters were especially friendly. The room was fine and housekeeping was great. When seated at the bar, the service was prompt,and friendly and drinks were perfect. Bar service at the tables was a little slow, but not unacceptable. The only food we had was at pre planned parties, but two of these were in the hotel and the food was great. In short, I would recommend this hotel. Valet even went out of their way to point out a parking garage that was $5.00 per night than their service.
Only two caveats, valet parks cars outside, so if this is an issue, use the parking garage, and the neighborhood is dicey, so take cabs at night, rather than walk. There were a couple of murders two blocks over, just before we arrived.