We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Typical Holiday Inn” 2 of 5 stars
Review of Holiday Inn Buffalo Downtown

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Holiday Inn Buffalo Downtown to your Saves list
Holiday Inn Buffalo Downtown
3.0 of 5 Hotel   |   620 Delaware Ave., Buffalo, NY 14202   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #11 of 22 Hotels in Buffalo
Killeen, Texas
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“Typical Holiday Inn”
2 of 5 stars Reviewed August 2, 2013

In my hurry to book a hotel I overlooked the fact that this was a Holiday Inn and not a Holiday Inn express. The lobby was none to clean, but the staff was friendly. The hallway smelled stale and musty. The rooms weren't to bad (once you got use to the old smell), they were fairly clean and the beds and linen were comfortable. However, the bathroom was dirty. Make-up was smeared down the back of the door and there was a foot print in the bathtub. We had a nice view of downtown Buffalo through the dirty windows. At first I was a little nervous about the location considering you had to be buzzed in after 11:00, but it's just a 15 minutes walk to shops and restaurants and seemed safe enough.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review, August 4, 2013
Dear Kaymad41:

Thank you for your comments and feedback from your recent stay at the Holiday Inn Downtown. It is nice to see that the staff was friendly, however, it appears we fell short on providing you with a great experience. I will send you a personal contact so we can get a little more information which will allow us the opportunity to target in on specific areas to improve. We want you to know we take our guests comfort serious and want to apologize for any inconveniences during your stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

235 reviews from our community

Traveler rating
    39
    98
    61
    23
    14
See reviews for
50
51
26
57
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Elkins Park, Pennsylvania
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 29, 2013

Great location, friendly and helpful staff. Bed was comfortable and the room clean. Hotel is starting to show it's age but I did see that they were upgrading carpet.We had a nice view of Buffalo's skyline from our room. Rec'd a couple of nice perks for being a priority club member.The restaurant had good food and service. Even enjoyed the cookies. One of the city's walking tours starts across the street and includes "millionaire's row" and the Anchor Bar is nearby. Short drive to the restaurant district on Elmwood St.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review, August 4, 2013
Dear Wbyrnes2:

Greetings from the Holiday Inn Buffalo Downtown, Staff and Management. We are pleased to see that you had a good experience as our guest recently and would like to thank you for taking the time to share your experience with others. It is helpful when guest share the good and positive for travelers who are trying to decide where to stay on their visit to Buffalo. Our staff works hard and takes hospitality to heart. Please consider the Holiday Inn Buffalo Downtown as your host the next time you have a change to come our way. Have a great summer and once again, thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Senior Contributor
42 reviews 42 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed July 28, 2013

If you find yourself in Buffalo, I would recommend this Hotel. Very friendly staff (they give your kids a bag of goodies) and a pretty central location. The hotel offers an outdoor pool, a reasonable workout room, and a restaurant and lounge. The beds were comfortable and everyone seemed happy with the amenities.
I even used the Business computer and printer with ease and the staff were helpful on providing information on the Buffalo Bison's game and arranging a Taxi.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review, August 4, 2013
Dear Stringfellow2011:

Hello to our Neighbor from north of the border. We want to make sure to express to you how valuable your comments and feedback are for our hotel. When guests, such as yourself, visit our area and choose our hotel, we are delighted and then to read your kind words about the staff and service is the icing on the cake. Thank you for sharing your experience. We would be pleased to host you again on your next visit to the Buffalo area. Have a great summer and safe travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Central NY State
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 27, 2013 via mobile

Room was very clean. Beds were very comfortable. Staff was exceedingly nice and helpful.

The little things in the room made it seem dated and overpriced: older bathroom with messy caulk job, peeling wall paper, and noisy air conditioner that turned into a heater if you weren't careful about turning the knobs and switches. (Medium fan speed turns on heat automatically).

We got a good price on the room so it didn't bother me about those things...but if I'd paid full price I would have felt annoyed.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review, August 4, 2013
Dare Maddiecat22:

Thank you for your comments and feedback. It is rewarding to the staff that they can make a difference in a guests stay. However, it appears that the accommodations fell short. We will contact you personally to get a little more information which will allow us to target areas more specifically. We hope you enjoyed the Bison’s game and hopefully the weather cooperated. Thank you again for your time. You should be receiving a personal contact soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, New Zealand
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed July 25, 2013 via mobile

The good part about this hotel is the staff, very accommodating and helpful. It is not located downtown but is a nice 15 minute walk to the city. The beds are a bit hard so not good if you have back problems and the whole place needs a makeover. Nice fresh food in the restaurant and good prices. Think the hotel is too pricy for the age of it - great showers though.

  • Stayed July 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review, July 27, 2013
Dear Kindycow:

Thank you for taking time out of your schedule to comment on your recent visit to the Holiday Inn Buffalo Downtown. We will proudly post your comments about the staff in each department so they can see what their actions can do to impact a guests’ stay. We are an older hotel but we are constantly making changes and improvements to help us stay competitive. Currently, all the carpet in our guest rooms is being replaced to refresh the rooms for our visitors. The Grille 620 is open for breakfast and dinner and we also serve in the Bin 620, our on-site coffee and wine bar. We are proud of both the Grille 620 and Bin 620 and are happy to see that you had the opportunity to visit while you were here.

We hope that you continue to choose the Holiday Inn Buffalo Downtown as your host while in the area. Have a great summer and safe travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
White Bear
Senior Contributor
43 reviews 43 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed July 23, 2013

We were a little uncertain having seen mixed reviews, but overall, this Holiday Inn was acceptable. The staff were pleasant and helpful, and the room was really clean. However, it was on the shabby side, so not a good choice for the fussy traveler. For example, the clothing hook was torn off the bathroom door, and the dresser was missing one handle; the bathroom door didn't shut tightly. But the sheets and mattress were very clean, comfortable, the temperature in the room was great (it was 95 degrees outside during our stay), and after the front desk dealt with some noisy teenagers, our sleep was quiet and uninterrupted.

If I went to Buffalo again, I'd stay there. The district that it's in has some unexpected great places to eat - check out Mother's about a block away.

Room Tip: We had a boring, ugly view of the parking lot and canopy, so perhaps the downtown side would be bett...
See more room tips
  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review, July 27, 2013
Dear PeggyoftheEast:

Thank you for your review and feedback regarding your recent stay at the Holiday Inn Buffalo. It’s rewarding to know that you would choose us again as your host on your visit to Buffalo, however, it looks like we have a little work to do. I have forwarded your comments on to our housekeeping and maintenance departments so they can target the areas where we fell short. We are currently replacing all the carpeting in our guest rooms to update the room accommodations.

Thank you again and have a great summer.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed July 14, 2013

Free ample parking
Flat screen large LG TV
Comfortable bed
Ice machines on alternate floors
Fridge and microwave in room
Iron and ironing board
Air con could be colder
No toothbrush provided. Bring your own.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review, July 27, 2013
Dear WildyWee:

Thank you for your comments and posting on TripAdvisor regarding your recent stay at the Holiday Inn Buffalo Downtown. Your list of amenities will be helpful for all travelers when the look for hotels in our area. And just so you know, we do have toothbrushes at the front desk for anyone who has forgotten to pack on.

Safe travels and please visit soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Holiday Inn Buffalo Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Buffalo Downtown

Address: 620 Delaware Ave., Buffalo, NY 14202
Phone Number:
Location: United States > New York > Buffalo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Buffalo
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Buffalo Downtown 3*
Number of rooms: 160
Official Description (provided by the hotel):
Welcome to the Holiday Inn Buffalo Downtown. We are located in the historic Allentown district of Buffalo and near quaint shops, restaurants and attractions. The hotel is a city high-rise with 167 rooms, and renovated meeting and banquet facilities. We offer a seasonal outdoor heated pool and a fitness center. Be sure to stop by our award winning restaurant, Grille 620.Take in the many historical sights of Buffalo while staying at the Holiday Inn Buffalo Downtown. Located adjacent to the Wilcox Mansion, site of the Teddy Roosevelt inauguration and just a few minutes from Frank Lloyd Wrights Darwin Martin House. While staying with us, take in a show at Sheas Performing Arts Center, the Irish Classical Theatre or enjoy a little Shakespeare in Delaware Park. Art lovers will be thrilled to visit the Albright Knox Art Gallery and the Burchfield Penny Art Center located minutes away at Buffalo State College.Come and stay with us for the annual Allentown Arts Festival; the event is held right outside our doors! State and federal office building are less than 4 miles away, and we are approximately 5 minutes to the New York/Canadian border. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Hotels.com, Expedia, Priceline, Cheap Tickets, Orbitz, Agoda, Travelocity, Odigeo and Tingo so you can book your Holiday Inn Buffalo Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Buffalo Downtown Hotel Buffalo
Buffalo Holiday Inn

Owners: What's your side of the story?

If you own or manage Holiday Inn Buffalo Downtown, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.