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“Nothing special” 3 of 5 stars
Review of Holiday Inn Buffalo Downtown

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Holiday Inn Buffalo Downtown
3.0 of 5 Hotel   |   620 Delaware Ave., Buffalo, NY 14202   |  
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Ranked #12 of 21 hotels in Buffalo
London, United Kingdom
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
26 helpful votes 26 helpful votes
“Nothing special”
3 of 5 stars Reviewed February 7, 2013

It's basically just somewhere to sleep. There is nothing in the area, the TV didn't work properly, the staff weren't friendly, the WiFi constantly disconnected and you had to enter the password again each time, the curtains didn't close properly, the noise outside the room carried into the room, the plumbing was loud.

Breakfast was okay, not a great selection but when it arrived it tasted okay and the presentation and portion size were very good.

Make of it what you will, it's what I'd expect from somewhere outside an airport, not in the centre of the city...

  • Stayed January 2013, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review, February 17, 2013
Dear soul_phire:

We want to thank you for taking the time to share your recent experience at the Holiday Inn Downtown. Your feedback is very important to us as it helps us to better understand how we can improve our service to you. We are sorry for any experience that was less than you expected and we want to assure you that our goal is to provide exceptional service and offer clean, comfortable accommodations. We have shared you comments with our staff, management and WiFi provider to begin changes and take action toward our goal of 100% satisfaction. This is part of our ongoing commitment to improve our operation.

Again, thank you for sharing your experience. We hope to have the pleasure of being your host once again on your next visit to the Buffalo area.
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208 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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English first
Toronto, Canada
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed January 7, 2013

Pros:
- 5 minutes from Downtown
- Safe location
- Onsite eatery
- Friendly staff
- Free Parking
- Free Wireless
- Decent Exercise room
- Nice TV in room with great channel selection

Cons:
- Dated washroom
- not too much around the Hotel
- Dirty carpets

In summary, this hotel meets the needs of an overnight stay.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review, January 10, 2013
Dear Colin D:

Happy New Year to you and your family.

Thank you for your review and comments on the Holiday Inn Downtown Buffalo. We are happy to see that you felt safe and experienced our friendly staff during your recent stay. Your comments regarding the rooms have been shared with our housekeeping department so they can take corrective measures to improve the areas where we failed you as our guest. These comments and others like them are valuable to us as hoteliers.

Thank you again for your time and we hope you visit us again soon.
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Toronto, Canada
Top Contributor
92 reviews 92 reviews
45 hotel reviews
Reviews in 49 cities Reviews in 49 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed December 30, 2012

Having stayed in different Holiday Inn Hotels a little everywhere in North America and in Europe, this hotel in Buffalo was one my least favorite.
Despite a great and professional service offered by the receptionist on duty at the time of my arrival, the rest of the stay was pretty disappointing.
To start, the restaurant and bar were closing at 10:00pm .On a Saturday night, I find it a bit early, no chance to get a drink past this time.
The room was OK overall, nice and comfy bed, a clean bathroom showing some signs of age.
The coffee tray didn't have any sugar nor stir stick and there was just one half-open tea bag. Compared with other Holiday Inn Hotels, this was pretty disappointing.
1- The room (701) is located at the very end of the corridor, right beside the Delaware Avenue.The noise insulation was almost nonexistent at the point that I thought that the window was a little open when I arrived in the room. You could hear the traffic in the Avenue all night, especially when the road is icy and car tires cracking on the ice.
2- To add to the noise, I had a pretty noisy neighbor, talking and laughing loudly on the phone for a good 45min till 12:15am.
3- A very noisy plumbery that you could be easily awaken when someone is flushing the toilet or taking a bath.
Walls and ceiling seem to be thin as cigarette paper !

The breakfast (simple but nice) was graciously offered by the hotel for the inconvenience of the restaurant and bar closed at 10:00pm the previous night.

This is one of the hotels that unfortunately I will hesitate to come back unless I can get a much quieter room.

Room Tip: Don't take the room 701 unless street and plumbery noises are not an issue for you.
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  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review, January 10, 2013
Dear Igal A:

Thank you for taking the time this holiday season to visit our hotel . We also appreciate that you shared your comments from your recent experience. Your feedback is important to us and will help us target areas where we can improve the services and property for all guests in the future. We are sorry to see that there were some issues during your stay and hope you give us another opportunity in the future to better serve your needs.

Thank you again and we hope 2013 is a great year for you.
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Syracuse
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 12, 2012

The number one attribute is the location. Right in the heart of downtown. This is an average hotel. Not bad not good. The rooms are showing signs of age. They all could use a GOOD cleaning. Rugs need deep cleaning. Bathrooms are not the cleanest. Bed was comfortable. TV had lots of channels. Internet worked fine for Youtube or Hulu or Netflix, but at times would get bogged down. Road noise was VERY present. I normally have ear plugs and would recommend them. Food is good, no problems with the cooking. Good coffee shop in the lobby that would compair to starbucks. Fitness area does the job with 5 cardio machines and hand weights. The front desk staff is real nice. Over all this hotel gets a "B-". Mostly due to lack of room mantainace and cleaniless. This review is based on 4 separate visits for a week at a time.

Room Tip: even side (rooms above *20-*30 away from the street) rooms have a better view and higher up would b...
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review, December 22, 2012
Dear CaptainAmaizing:

Thank you for taking the time during this holiday season to review your stay with the Holiday Inn Downtown. We have shared your comments with all departments so they can take corrective measures to make the needed improvements in the areas you mentioned we fell short. It is rewarding for the staff to know that you felt welcome and were treated well. Have safe and enjoyable holiday season.
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North Canton, Ohio
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 7, 2012

Great location in downtown Buffalo, close to restaurants and near the Kleinhans Music Hall. On site parking was very convenient and we felt safe coming and going after dark. Our room even had a view of Lake Erie! Only negative was that the bathroom was very small but that was just a minor inconvenience. Would stay here again in the future.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review, November 9, 2012
Dear huthmac b:

Thank you for your postiive review of the Holiday Inn Downtown. It is rewarding to know you enjoyed your stay and feel good about returning to be our guest. We enjoy being in the hospitality field and when guests, such as yourself, comment like this, we know we have made a difference.

We hope you have a great holiday season and look forward to your return.
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Washington DC, District of Columbia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 30, 2012

Stayed here for while interviewing at the University of Buffalo. The complementary shuttle service to and from the airport was very fast and convenient. They picked me up right as I called and dropped me off at the airport without delays. That saved me a lot of time and money and made it well worth the stay here. The staff was very courteous and friendly. Hotel was clean and located right next to a Walgreen. Would definitely recommend staying here when visiting Buffalo. The famous Anchor Inn is also 3 blocks away. The buffalo wings were pretty good.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review, November 3, 2012
Dear DrTinyCat:

It is rewarding to read your great feedback and review of the Holiday Inn Downtown. We are happy to know that your stay was positive and that you would recommend us to others who visit our area. We would love to be your host whenever you have the opportunity to visit the Buffalo Niagara area. Just give us a call and our shuttle will pick you up at the airport. Please try our own Buffalo wings at the Grille 620. They are a great sampling of what we have to offer from our dinner and lounge menu.

Thank you again for your time and have a great holiday season.
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1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 23, 2012 via mobile

Cost location and pricing okay. What's not okay is the Internet connection speed, the fitness room, or food.

I'd stay here for the location but as a business traveler: C- at best
I had major issues getting my work done because I couldn't get enough bandwidth... It's not like I was trying to watch netflix or something!

  • Stayed October 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hibuffalodowntown, Manager at Holiday Inn Buffalo Downtown, responded to this review, October 24, 2012
Dear Joetravelsfar:
Thank you for taking the time out of your busy schedule to give us feedback on your recent stay. We will contact our internet provider to verify that all our systems are in place to avoid situations like this in the future. If we find issues that need to be fixed we will take immediate action so this can be avoided in the future. We want you to know we take our guests comfort seriously. We hope you give us the opportunity in the future to better meet your needs.
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Additional Information about Holiday Inn Buffalo Downtown

Address: 620 Delaware Ave., Buffalo, NY 14202
Phone Number:
Location: United States > New York > Buffalo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #12 of 21 hotels in Buffalo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Buffalo Downtown 3*
Official Description (provided by the hotel):
Welcome to the Holiday Inn Buffalo Downtown. We are located in the historic Allentown district of Buffalo and near quaint shops, restaurants and attractions. The hotel is a city high-rise with 167 rooms, and renovated meeting and banquet facilities. We offer a seasonal outdoor heated pool and a fitness center. Be sure to stop by our award winning restaurant, Grille 620.Take in the many historical sights of Buffalo while staying at the Holiday Inn Buffalo Downtown. Located adjacent to the Wilcox Mansion, site of the Teddy Roosevelt inauguration and just a few minutes from Frank Lloyd Wrights Darwin Martin House. While staying with us, take in a show at Sheas Performing Arts Center, the Irish Classical Theatre or enjoy a little Shakespeare in Delaware Park. Art lovers will be thrilled to visit the Albright Knox Art Gallery and the Burchfield Penny Art Center located minutes away at Buffalo State College.Come and stay with us for the annual Allentown Arts Festival; the event is held right outside our doors! State and federal office building are less than 4 miles away, and we are approximately 5 minutes to the New York/Canadian border. ... more   less 
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Also Known As:
Holiday Inn Buffalo Downtown Hotel Buffalo
Buffalo Holiday Inn

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