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“watch for freeway noise” 3 of 5 stars
Review of Adam's Mark Buffalo

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Adam's Mark Buffalo
3.0 of 5 Hotel   |   120 Church Street, Buffalo, NY 14202   |  
Hotel amenities
Ranked #14 of 22 Hotels in Buffalo
GreenLeadersSilver level
Chesley, Canada
Top Contributor
114 reviews 114 reviews
26 hotel reviews
Reviews in 42 cities Reviews in 42 cities
45 helpful votes 45 helpful votes
“watch for freeway noise”
3 of 5 stars Reviewed March 8, 2013

we have stayed several times here on bidding from priceline

cant believe to get a room for 55 dollars

hockey nights are busy but the rest of the time it seems empty

they have done some renos and is a little fresher

BUT get a room across from the elevators!! why?? the end rooms and those facing west have lovely noise from the freeways and you wont sleep

people complain but this is not the waldorf

but its clean, parking is cheap and simple food is medium

but the taxi service they use is lousy!!! they are always late if they are not there

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VisionsBuffalo, Manager at Adam's Mark Buffalo, responded to this review, March 10, 2013
Dear Guest,

Thank you for taking the time to write a review of the property. I appreciate your feedback about our local cab company. I will address your concerns with them as well. I know that during special events at the arena and the ballpark they get very busy. another great feature about the property is we are just a few blocks from both venues. many of our guest enjoy the short walk to the events as well as the waterfront. We look forward to your return and we appreciate your business.

Yours in Hospitality

Jim Burke
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847 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (164)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Tonawanda, New York
1 review
1 of 5 stars Reviewed March 4, 2013

check in process great, front desk guy was very helpful. was there for a charity ball, food over cooked, told wait, was told back by him cant please everyone, asked for banquet mgr, never came, Spent the night, ordered breakfast in room next am, never showed, check out is noon, maid knocked on door at 10am and asked when i was leaving so she could clean room. Will never spend another night there, and keep telling others not to.

  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VisionsBuffalo, Manager at Adam's Mark Buffalo, responded to this review, March 5, 2013
Kevin,

Thank you for taking the time to review your stay with us. I apologize for your experiences and have shared them with our Director of Food and Beverage and he will address your concerns with his staff. If you would like to discuss your event further we would love to hear your feedback. Mr. Thomas may be reached at 716 845-5100 ext. 7111.

Yours in Hospitality

Jim Burke
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Toledo, Ohio
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 of 5 stars Reviewed March 1, 2013

The staff is not helpful, the rooms r cramped and dirty, the service is slow add to that the cost to stay! They need a overhaul in everything to at least be a 3 star hotel! The quality of some of the 2 star hotel might get them ashamed of themselves. I knew the reviews were not great but I wanted to take a chance! Well I must say all my fear came true !!

  • Stayed November 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VisionsBuffalo, Manager at Adam's Mark Buffalo, responded to this review, March 2, 2013
Dear Valued Guest,

Please accept my apologies for the experiences you had during your stay with us. Our focus and goal is always to exceed the expectations of our guests at all times. I have shared your comments with our staff and corrective action is already underway. Thank you for your feedback and we hope in the future we will have the opportunity to gain back your confidence.

Yours in Hospitality

Jim
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Ontario
Top Contributor
54 reviews 54 reviews
52 hotel reviews
Reviews in 27 cities Reviews in 27 cities
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed February 25, 2013

I can't even begin to describe how horrendous our stay was at this hotel. Rather, I'll save you the details and sum it up by saying: ugly/worn rooms, cheap linen/towels, rude staff, loud and feels a bit unsafe staying there (seedy area too). Fire alarm blasted at 12:30AM. The entire property reeked of marijuana smoke.

Unless you get one amazing deal, there are much nicer properties with greater value in the area.

  • Stayed February 2013, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VisionsBuffalo, Manager at Adam's Mark Buffalo, responded to this review, March 2, 2013
Dear Netgeek;

I was disappointed to read your review. We have really worked very hard at improving every aspect of our property, spending several million dollars in renovations. Adding rooms on the executive level that include Ipod docking stations, large screen TV's and so much more. Our Deco Restaurant was completely renovated just finishing last February. It was unfortunate that a local University event spoiled your evening. We are addressing this situation with them and appreciate your feedback and apologize for your experiences. I hope you will have the opportunity to return and give us the opportunity to renew your confidence.

Yours in Hospitality

Jim Burke
716 845 5100 ext 7077
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San Diego
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed February 25, 2013

A lot of locals will tell you that this is a really nice hotel, but most locals have never stayed here because, well, why would they.
You would be better off staying a mile or two further north if you want to be able to walk to any restaurants or bars. Housekeeping didn't manage to locate our room the entire 3 nights we spent here.

  • Stayed July 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VisionsBuffalo, Manager at Adam's Mark Buffalo, responded to this review, March 2, 2013
Dear Sean;

Thank you for your feedback and taking the time to post a review. Downtown has so much to offer with our proximity to so many fabulous places to eat and visit. We are walking distance to the Naval and Serviceman's park, Coke a Cola Field as well as the Arena home of the Sabers. The night life of Chippawa Street is really fabulous and we are just far enough away to not disturb your desire to rest as well.

Thank you for your feedback and we will work harder at letting our guest know about all the exciting things to do while in town including the factory outlet malls for shopping as well.

Looking forward to your return.

Yours in Hospitality

Jim Burke
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virginia beach va
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 25, 2013

Overall the hotel was sub-par. The location was about the only redeeming quality. The rooms were old, tired and in need of updating. Even though they probably weren't dirty, they were so worn out that they appeared grimy. The bedspread was actually stained, so it immediately went on the floor. The lighting made the room look dark, the decorations were sterile, and when you add in the rather small, boxy shape, and you get the feel you are stuck in a basement room. Paying for parking only added insult to injury. My wife and I stayed here overnight since Buffalo was about the half-way point on our trip to the Adirondacks. I would not choose this hotel again.

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VisionsBuffalo, Manager at Adam's Mark Buffalo, responded to this review, March 2, 2013
Dear Guest;

Thank you for taking the time to write a review for the property your feedback is very important to us. I have shared your comments with our department heads and we will continue to improve our property. I would highly recommend our executive level rooms as these rooms are nicely acquainted with many of the modern amenities you seem to be looking for. The small up charge is certainly worth it for the comfort of your stay. Including large Flat Screen TV's, Microwaves and Small Refrigerators in each room as well as an Ipod docking station.

I hope you will take the opportunity to visit us again and I would love to provide you an upgrade to your reservation to these luxurious rooms.

Yours in Hospitality

Jim Burke
716 845-5100
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Oceanside, New York
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed February 24, 2013 via mobile

This hotel was ok at best..

Good:
-location is great.. ten min walk to sabres game you're right there in the city.
-restaurant/bar in hotel.. Food was pretty good service was a little slow but we were there early could have just been a timing thing.

Bad:
-Pay for parking ($10 a night)
-For some reason they have the slowest check in/out lines ever and woman behind the desk was kind of rude.
-Place is a little dated but its not awful.
-Found two used q-tips in the corner of my room.. Yuck.
-Here was the worst part... They have a big banquet hall there where they host parties. At the time of our trip there was a huge party there of college age kids and a good number had rooms in the hotel. We got back from the game there was puke in the elevator. At 2am someone in the party pulled the fire alarm and the hotel was evacuated. The whole night the kids were running around the hotel yelling waking us up constantly. At 4:15 it sounded like there was 15 people talking loudly in the hallway/elevator area I called up the front desk and they said they'd handle it.. 4:30 they were still there and I called again they said sorry we've had multiple fights at the party and the security is busy there.. So finally I just went outside and told them to shut up its almost 5am and they finally left.

New management and money needs to be invested into this hotel or it will continue to be mediocre at best.. At the end of the day I would probably stay there again if I had a good deal I'm not too picky when I'm only looking for a place to rest my head.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VisionsBuffalo, Manager at Adam's Mark Buffalo, responded to this review, March 2, 2013
Dear Sportstravelor;

Thank you for taking the time to write a review of your stay with us. I apologize for your experiences. We are taking your feedback very serious and corrective action has already begun. We have advised the University of their students behavior and they also have begun to address the issues. If you would like to discuss your experiences please do not hesitate to call me directly.

Again I am very sorry for your experiences.

Yours in Hospitality

Jim Burke
716 845-5100 ext 7077
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Adam's Mark Buffalo

Address: 120 Church Street, Buffalo, NY 14202
Location: United States > New York > Buffalo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Buffalo
Price Range (Based on Average Rates): $
Hotel Class:3 star — Adam's Mark Buffalo 3*
Number of rooms: 486
Official Description (provided by the hotel):
The Adam’s Mark Hotel in Buffalo NY provides more of the comfort, amenities and entertainment choices you desire. This remarkable Buffalo hotel has 486 deluxe guest rooms, including a variety of suites. It offers an extensive list of amenities and services that ensure every guest will experience absolute comfort and pleasure. In the final stages of guestroom renovations we are excited to offer Executive King and Double Rooms featuring refrigerators and microwaves in each of these rooms. Come see our renovations we are excited to start the next phases of the renovations including corridors, lobby, Deco Restaurant and Tiffany Rose Lounge. ... more   less 
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Also Known As:
Adam`s Mark Buffalo Hotel Buffalo
Adams Mark Buffalo
Adamsmark Buffalo
Buffalo Adams Mark
Buffalo Adamsmark

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