We were overly impressed with this hotel. Very clean, very comfortable , pool was the perfect temperature, updated rooms and the most friendly and helpful staff. We also ate in their restaurant which was great food with friendly staff.
This was a great stay and we will surly be staying at this hotel again when we are in the area.

To be honest, we were pleasantly surprised as my husband booked this hotel in an online bid, and it was cheap, so we didn’t have any expectations. The hotel, as you enter, is majestic, and must have been really classy and upscale back in the '80's - desperate for a renovation. We had a room with 2 double beds that four of us shared comfortably for one night, ideal for shopping in or an early flight out of buffalo. The drawback, however, was that the room was right next to the elevators, which made it rather noisy as people filed in and out. We had a few drinks at the hotel bar, which were pretty good too. I would recommend this hotel to those who seek a place to sleep overnight…

I booked this hotel on priceline.com with substential savings for a girl's getaway weekend. The staff was extremly accomodating. Vicki at the reception answered all our questions and the manager on duty took good care of us to make sure we had a room that meet our needs. Overal the staff was VERY proffesional and friendly. The beds were very comfortable, the bedding was nice, the rooms were nicely decorated. The common areas were also very nice. There are a few things that could be improved, but one has to be reasonable in expectations at that price level. Overall the hotel was excellent value for the money and we definetly will be coming back!

Sadly there were more pros than cons.

Staff were friendly and efficient

General lobby and common areas clean and bright

Hotel Bar was lovely and comfortable

Elevator was fast and it was if always available when requested.

Hallways were reletively clean, but pick up of room service trays was terrible, a tray of half eaten food was sitting outside of a room for at least 3/4 of a day.

Also, kind of strange to walk down the hall way to your room and pass piles of dirty sheets and towels left in the hall way (outside the room doors) as house keeping was taking care of the rooms. Not very appealing.

Rooms:

Rooms were a dissapointment, temperature difficult to maintain, grout between tile slabs in shower were covered in mildew as was all the caulking, tub did not drain during shower and the toilet seat was barely holding on.

beds were somewhat comfortable but very clean

TV reception was lacking for most channels.


Location: Excellent, right down town and off the skyway ect. Excellent Micro Brewery close by and great little breakfast places.