To be honest, we were pleasantly surprised as my husband booked this hotel in an online bid, and it was cheap, so we didn’t have any expectations. The hotel, as you enter, is majestic, and must have been really classy and upscale back in the '80's - desperate for a renovation. We had a room with 2 double beds that four of us shared comfortably for one night, ideal for shopping in or an early flight out of buffalo. The drawback, however, was that the room was right next to the elevators, which made it rather noisy as people filed in and out. We had a few drinks at the hotel bar, which were pretty good too. I would recommend this hotel to those who seek a place to sleep overnight…

I booked this hotel on priceline.com with substential savings for a girl's getaway weekend. The staff was extremly accomodating. Vicki at the reception answered all our questions and the manager on duty took good care of us to make sure we had a room that meet our needs. Overal the staff was VERY proffesional and friendly. The beds were very comfortable, the bedding was nice, the rooms were nicely decorated. The common areas were also very nice. There are a few things that could be improved, but one has to be reasonable in expectations at that price level. Overall the hotel was excellent value for the money and we definetly will be coming back!

Sadly there were more pros than cons.

Staff were friendly and efficient

General lobby and common areas clean and bright

Hotel Bar was lovely and comfortable

Elevator was fast and it was if always available when requested.

Hallways were reletively clean, but pick up of room service trays was terrible, a tray of half eaten food was sitting outside of a room for at least 3/4 of a day.

Also, kind of strange to walk down the hall way to your room and pass piles of dirty sheets and towels left in the hall way (outside the room doors) as house keeping was taking care of the rooms. Not very appealing.

Rooms:

Rooms were a dissapointment, temperature difficult to maintain, grout between tile slabs in shower were covered in mildew as was all the caulking, tub did not drain during shower and the toilet seat was barely holding on.

beds were somewhat comfortable but very clean

TV reception was lacking for most channels.


Location: Excellent, right down town and off the skyway ect. Excellent Micro Brewery close by and great little breakfast places.

After reading the reviews on this hotel we were a little apprehensive about being booked into this hotel for a group stay. Our room was on the 8th floor it overlooked the exercise room. Our room seemed to have been renovated, it had a flat screen TV, an iPod dock, a fridge and a microwave. The room was clean and when we called for extras we were promptly attended to. The elevators were fairly quick and the common areas were nice. Our only problem was at check-in. The seemed to be very understaffed there were other groups checking in a they did not seem prepared. To top it off when I got to the desk to pick up our key the guy just handed it to me with no explanation as to where the room or elevator was or any thing. When I asked where our room was he pointed to the number written on the key pouch and said its on the 8th floor. Overall we had a very nice stay and would welcome staying again if we could skip check in