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Adam's Mark Buffalo: Traveler Reviews

3.0 of 5
120 Church Street, Buffalo, NY 14202
Hotel amenities
Adam's Mark Buffalo
Ranked #12 of 20 hotels in Buffalo
GreenLeadersSilver level
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611 reviews from our community

Traveler rating
    98
    134
    140
    102
    137
See reviews for
Families
115
 
Couples
129
 
Solo
47
 
Business
176
 
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Date Rating
Buffalo, New York
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
“Making reservations didn't matter”
3 of 5 stars Reviewed November 11, 2012

We originally stayed here 1 month ago and had a pleasant stay (hence the 3 rating) but no such luck this time. We made reservations for adjoining rooms. We arrived early and were told our rooms would be ready at 3PM. When we came back at 3:15 one of the rooms was NOT ready and we were told it wouldn't be until 5:30! They did offer us 2 separate rooms but the point is we had reservations. They did not offer us a special price break for their not being able to accommodate us on our reservation. I would completely understand if we didn't have a reservation but we did. We told them we wanted to cancel our stay with them - and again no attempt on their part to keep our business.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Service
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Ask EdisonFan about Adam's Mark Buffalo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VisionsBuffalo, Manager at Adam's Mark Buffalo, responded to this review
November 12, 2012
Valued Guest,

I apologize for your inconvenience during your recent stay with us. It is at times difficult to guarantee adjoining rooms as these are very limited at the property. I know the staff usually makes every effort to meet these special requests. This is complicated at times because of rooms that check in days prior or weeks prior to you arrival day and stay for an extended period of time. Rooms are generally not assigned until the day of arrival and only then do we know if adjoining rooms will be available. I am very sorry for your experience, I wish this had been communicated better on our part. Please accept my sincere apologies, we look forward to your return.

Jim Burke
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cumberland, MD
Contributor
16 reviews 16 reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“A comfy stay, but not particularly noteworthy”
3 of 5 stars Reviewed November 11, 2012

Recently visited Buffalo for an overnight stay with my sister-in-law. The front desk staff was efficient, but not particularly engaging. Room was renovated, and decor was modern and comfy. Several harder-to-replace fixtures remained (a folding glass door to the mini-closet, the door to the bathroom), and obviously had A LOT of years on them. The place is dated, there's no denying that, but at the south end of the central downtown area, it still has something good to offer for folks who want location over "status".

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask splendidcheddar about Adam's Mark Buffalo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VisionsBuffalo, Manager at Adam's Mark Buffalo, responded to this review
November 12, 2012
Thank you for taking time to write your review. I am glad you have noticed our many improvements we take great pride in all that is happening at the hotel. I am working on a solution for the closet doors and we should be changing them as well in the next few months.

Our Executive Level rooms are nicely acquainted with refrigerators, microwaves and flat screen televisions certainly worth the slight up grade fee to be in them.

One of my favorite parts is the breakfast as well. Nothing beats a homemade omelet to set the right mood for the day. Thank you for your feedback we continually improve our product and service, see you next time.

Jim Burke
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Albany, NY
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
“Comfortable and Suitable, being Upgraded”
4 of 5 stars Reviewed November 10, 2012 via mobile

I don't think this property deserves the bad reviews its getting here. For the price, it quite nice. I would stay here again. The public areas are very nice and modern, such as the lobby and the restaurant. We were in a recently remodeled room on the 8th floor. The hallways are dark and somewhat dismal, but not bad. Pool was very large and very warm. The towels at the pool could be larger. They are about the size of a hand towel.

The omelet at the buffet was excellent. A wider fruit selection at the buffet would be nice. such as bananas, blueberries and grapes. The service throughout the hotel was also excellent. Everyone was very friendly.

Stayed November 2012, traveled with family
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Ask Travel-Passat about Adam's Mark Buffalo
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VisionsBuffalo, Manager at Adam's Mark Buffalo, responded to this review
November 13, 2012
First thank you for taking the time to review your stay with us. I am glad you have noticed all the changes we have made at the hotel. All too often hard work goes unnoticed but is it paying off for us. We are so excited with everything going on at the hotel and the community. We are now hosting a Jack Civiletto night with the sounds of Sanatra every Friday starting in January. We will be featuring a Prime Rib Dinner Buffet Special. Come back and have some great food and enjoy the entertainment. See you next time your in Buffalo and thank you for your Business.

Jim Burke
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Brampton, Canada
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Typical room, decent”
3 of 5 stars Reviewed November 10, 2012

We stayed for a night of shopping. We hotwired it, and ended up here. Everything was fine. Smooth checkin, decent room, safe, and clean. Dated decor but we weren't staying long enough to care. Great location as its right off the highway. Be prepared to pay 10 for parking.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask love2travl2011 about Adam's Mark Buffalo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VisionsBuffalo, Manager at Adam's Mark Buffalo, responded to this review
November 12, 2012
Shopping, I love the shopping in Buffalo. We are just a few minutes from one of the largest factory outlet malls in the northeast. We have packages for your shopping crowd as well. We just rolled out some great deals for the shopping season. Thank you for your feedback next time make a weekend out of it and visit the other great malls in WNY.

Jim Burke
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Ontario, Canada
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
“GREAT LOCATION”
4 of 5 stars Reviewed November 5, 2012

I stayed at the Adams Mark for one night for a concert at First Niagara. The location was great and within walking distance to restaurants and the FNC. Our room was spacious and very clean and the bed was very confortable. The only complaint was the long wait to check-in. When i arrived, there was very limited room for temporary parking and the line to check-in was backed up to the door. It took at least 20-25. Would stay again, but have to do something to speed up the ccheck-in.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask steelersfan6 about Adam's Mark Buffalo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VisionsBuffalo, Manager at Adam's Mark Buffalo, responded to this review
November 12, 2012
Thank you for your review of your visit to the Adams Mark Hotel and Events Center. The hotel is a great place to stay when attending events at the Arena. Just a few blocks away and many of our guest walk there when attending events. I have already put into an action plan to expedite our check in process, adding both computers and the personnel for faster check in. I realize when a concert is happening everyone gets here about the same time. We are now ready to make this a faster process. Looking forward to your return.

Jim Burke
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Additional Information about Adam's Mark Buffalo

Also Known As:
Adam`s Mark Buffalo Hotel
Adam`s Mark Buffalo Hotel Buffalo
Adams Mark Buffalo
Adamsmark Buffalo
Buffalo Adams Mark
Buffalo Adamsmark
Address: 120 Church Street, Buffalo, NY 14202
Region: United States > New York > Buffalo
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Onsen Hotels in Buffalo
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Adam’s Mark Hotel in Buffalo NY provides more of the comfort, amenities and entertainment choices you desire. This remarkable Buffalo hotel has 486 deluxe guest rooms, including a variety of suites. It offers an extensive list of amenities and services that ensure every guest will experience absolute comfort and pleasure. In the final stages of guestroom renovations we are excited to offer Executive King and Double Rooms featuring refrigerators and microwaves in each of these rooms. Come see our renovations we are excited to start the next phases of the renovations including corridors, lobby, Deco Restaurant and Tiffany Rose Lounge. ... more   less 
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