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“Cancelled Reservation???? What up?” 3 of 5 stars
Review of BEST WESTERN On The Avenue

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BEST WESTERN On The Avenue
2.5 of 5 Hotel   |   510 Delaware Avenue, Buffalo, NY 14202   |  
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Ranked #11 of 22 Hotels in Buffalo
1 review
“Cancelled Reservation???? What up?”
3 of 5 stars Reviewed April 16, 2013

When I arrived at the "BW on the Avenue" yesterday I was told there was no reservation for me. I had stayed here just last week - I'm on a contract in Buffalo. I had booked my reservation on the central BW site on Sunday - and had a confirmation number and an email on my phone to boot - but the front desk said I did not have a reservation. Subsequently I was told that my reservation had been cancelled that afternoon - yet I had been nowhere near the site all day! Needless to say, if they can't get their reservation system right, I will simply stay somewhere else. Other than that, it is a quiet place to stay, the staff are pleasant, there are no in-room refrigerators (but they will bring up a small unit if you ask), it's an 'okay' on the cleanliness scale but is showing some wear, and they have a resident parrot in the front lobby:)

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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254 reviews from our community

Traveler rating
    102
    83
    38
    11
    20
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Rochester, New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 8, 2013

We've stayed at a LOT of Best Westerns. All of the staff at this one, though, were excellent! No matter what the time of day or night, they gave their customers service with a smile and a professionalism that you would expect at a Hilton or a Ritz-Carlton. Truly terrific! I organized a fairly large group of guests to be here over a weekend for a big event in town, and everyone raved about how easy it was to make reservations, how nice the staff was, and how comfortably they slept, etc. We will definately come back to this property when we have to stay in Buffalo again! Thank you Best Western on the Avenue!

Room Tip: The elevator was a bit confusing, but the front desk was very helpful.
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Charles Town, West Virginia
Level Contributor
3 reviews
5 of 5 stars Reviewed April 4, 2013

Was in town for a tournament and chose this hotel on the basis of what my other friends were doing. I don't usually spend over $100 a night, but in this case the convenience and amenities were worth it. We fell into totally comfortable beds in a quiet room, and felt secure in leaving the more part of our possessions in the vehicle.

Staff was very helpful and courteous. The bird in the lobby was entertaining while we waited for service.

Breakfast on Sunday morning was a Good Thing (tm) and got us on the road at a decent hour.

Very happy with this choice and will stay here again.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rochester, New York
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 19, 2013

My girlfriend and I stayed overnight when we went to a concert. The online reservation was easy, the clerk personable, friendly and helpful. The desk clerk was friendly and helpful and arranged for our cab. She told us about the motel and the great gray parrot Simba that is in the lobby!!! Excellent check in. In the am we had very helpful and friendly staff check us out. The lobby and room was very clean, no complaints. The parking was safe with cameras watching over the car. Heightened security by activating the elevator with our room key. We would stay again with no hesitation. (They did have a large breakfast bar but we did not partake!) Enjoy!!

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hinsdale, New York
1 review
4 of 5 stars Reviewed March 2, 2013

I recently stayed at Best Western on the Ave. for 3 nights.I want to thank Teresa and Joann for making me feel so welcome at the Motel. Your Lobby is gorgeous and Simba (the parrot) is great. My 5 year old grandson is still talking about him.
My only complaint.. your internet did not like my room, I could connect in the lobby though.

I would highly recommend your motel.

Thanks again Teresa and Joanne.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed February 25, 2013

The hotel was relatively clean and the staff were pretty friendly. The big problem I had with this hotel was that the internet was down for my entire stay and I was told a discount could not be given for this reason. As I was a visitor from Canada, I did not have internet access on my phone and the lack of internet caused some serious problems finding places to go, things to do, and places to eat in a foreign city.

Room Tip: Even though the website advertises that all rooms have refrigerators, they do not. If you'd like...
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  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN On The Avenue

Address: 510 Delaware Avenue, Buffalo, NY 14202
Phone Number:
Location: United States > New York > Buffalo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
#7 Business Hotel in Buffalo
#9 Romantic Hotel in Buffalo
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN On The Avenue 2.5*
Number of rooms: 61
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Also Known As:
Best Western Inn - On The Avenue Hotel Buffalo
Best Western Hotel Buffalo
Best Western Buffalo
Buffalo Best Western

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