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“Great stay great customer service” 4 of 5 stars
Review of BEST WESTERN On The Avenue

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BEST WESTERN On The Avenue
2.5 of 5 Hotel   |   510 Delaware Avenue, Buffalo, NY 14202   |  
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Ranked #10 of 20 hotels in Buffalo
Rochester, New York
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Great stay great customer service”
4 of 5 stars Reviewed March 19, 2013

My girlfriend and I stayed overnight when we went to a concert. The online reservation was easy, the clerk personable, friendly and helpful. The desk clerk was friendly and helpful and arranged for our cab. She told us about the motel and the great gray parrot Simba that is in the lobby!!! Excellent check in. In the am we had very helpful and friendly staff check us out. The lobby and room was very clean, no complaints. The parking was safe with cameras watching over the car. Heightened security by activating the elevator with our room key. We would stay again with no hesitation. (They did have a large breakfast bar but we did not partake!) Enjoy!!

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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148 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Hinsdale, New York
1 review
4 of 5 stars Reviewed March 2, 2013

I recently stayed at Best Western on the Ave. for 3 nights.I want to thank Teresa and Joann for making me feel so welcome at the Motel. Your Lobby is gorgeous and Simba (the parrot) is great. My 5 year old grandson is still talking about him.
My only complaint.. your internet did not like my room, I could connect in the lobby though.

I would highly recommend your motel.

Thanks again Teresa and Joanne.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed February 25, 2013

The hotel was relatively clean and the staff were pretty friendly. The big problem I had with this hotel was that the internet was down for my entire stay and I was told a discount could not be given for this reason. As I was a visitor from Canada, I did not have internet access on my phone and the lack of internet caused some serious problems finding places to go, things to do, and places to eat in a foreign city.

Room Tip: Even though the website advertises that all rooms have refrigerators, they do not. If you'd like...
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  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Finger Lakes Wine Country Region, New York
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 23, 2013

We went to a concert at the First Niagara Center. 4 of us stayed in a double queen room which was pretty roomy and comfortable. The customer service was great! Everyone was so friendly and when we left breakfast with full hands, the front desk kindly offered to open the elevator for us. Things like that make a stay so nice! The hotel lobby and elevator are very nice and remodeled. Our room was nice, but wall paper was peeling in the top corner of the room and the bathroom needs a few maintenance upkeeps done. We were within walking distance of many bars and restaurants. The subway was a few blocks from the hotel. Clean and affordable! I would stay again.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed February 6, 2013

I chose this hotel because it was pet friendly. We went to Buffalo for the Leafs/Sabres game. We were extremely disappointed at the quality of the room. We were given a room that was not renovated because we brought our 9lb. dog. There was not extra fee for the dog which was nice. However, the quality of this room was honestly not fit for my dog. She has travelled all over North America and Europe and never stayed in such a sub-standard room. She could sniff the accidents the other dogs had on the room`s carpets herself. The carpeting was filthy and the bedspread questionable. The bathroom was old, dated and in need of a good cleaning. Needless to say, I didn`t even shower. I would have gladly signed a paper saying that any damage my dog causes can be billed to my credit card, (I have gladly done this many times). When I mentioned the quality of the room to Teresa at the front desk she said that it was a very nice room. I was really dumbfounded and insulted at this comment as my dog and I have stayed at many 4 and 5 star hotels and this room I rate as substandard. The free use of the laptops and wifi was appreciated and the coffee room was good. The breakfast, although self-serve and simple was good. I cannot recommend this hotel for travellers with dogs as they will be placed in sub-standard rooms.

  • Stayed January 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NY
Senior Contributor
23 reviews 23 reviews
22 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 27, 2013

I've stayed here a few times over the years and am always pleased. It's pretty basic, but convenient to a lot of different Buffalo destinations. The staff was extremely friendly, courteous, and professional. The room was clean and quiet. Well...the heating unit made a bit of Intrusive noise throughout the evening, but nothing major. Simba the parrot still greets customers in the lobby. I would stay here again.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN On The Avenue

Also Known As:
Best Western Inn - On The Avenue Hotel Buffalo
Best Western Inn - On The Avenue Hotel
Best Western Hotel Buffalo
Best Western Buffalo
Buffalo Best Western
Address: 510 Delaware Avenue, Buffalo, NY 14202
Phone Number:
Location: United States > New York > Buffalo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
#8 Business Hotel in Buffalo
#9 Family Hotel in Buffalo
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN On The Avenue 2.5*
Reservation Options:
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