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All 20 Buffalo hotels

BEST WESTERN On The Avenue: Traveler Reviews

3.0 of 5
510 Delaware Avenue, Buffalo, NY 14202
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Ranked #10 of 20 hotels in Buffalo
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85 reviews from our community

    Trip type
Traveler rating
    29
    31
    15
    4
    6
Date Rating
Wilkes-Barre, Pennsylvania
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
“Older hotel, a bit grim from outside, nice rooms”
3 of 5 stars Reviewed August 12, 2012

High spot is a 16 year old African gray parrot in the lobby. Nice to find an elevator for a change and security is good - you need your key card to get above ground floor.

Room is nice, my wife liked the heat lamp in the bathroom. TV is old and small.

Room Tip: The clerks were helpful, picked a location best for us: I wanted a room near the elevator since I am...
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  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baxter, Tennessee
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Great Stay!!”
5 of 5 stars Reviewed August 8, 2012

What a wonderful stay in Buffalo. Reason for trip was nephews wedding. Our room, the service, the employees, from top to bottom was AWSOME! Everyone was willing to assist when needed.
Daniell, Theresa and Dawn were exceptional. Every housekeeper, every employee I had any interaction with were outstanding! The old saying saving the best for last, well I am! Vernon, "the man"! What an enjoyable, helpful attentive guard, you are the BEST!!!
Thank you all for your help and service. It is very obvious you all enjoy your job and feel "ownership" in your place of employment!
I will be back!!.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 4
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Toronto, Ontario, Canada
1 review
3 helpful votes 3 helpful votes
“Pleasant hotel, excellent service”
4 of 5 stars Reviewed July 15, 2012

We are actually still at the property as I write this review. It's a good value hotel - clean, somewhat updated, and the room is a decent size. I'd come back here without a doubt when travelling to Buffalo.

The most impressive feature are the staff who work here - friendly, helpful, and willing to go out of their way to assist us. When we arrived, we asked if a small refrigerator was available. Allie, the front desk staff, said she wasn't sure there were any available but said she'd look anyway. Within minutes she called and then came to our room an plugged it in for us saying she was just happy to help.

The morning breakfast host was as friendly as can be! The choices for continental breakfast were wide enough ranging that anyone could find something they would like. If there is any criticism, the coffee is entirely too weak.

It was a good visit. I'd come back to explore the area a bit as well.

  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warren, New Jersey
Top Contributor
55 reviews 55 reviews
46 hotel reviews
Reviews in 49 cities Reviews in 49 cities
22 helpful votes 22 helpful votes
“Bad service”
3 of 5 stars Reviewed July 11, 2012

We arrived at the hotel at 4:30, and was given keys for both rooms I booked. We found none of the rooms were cleaned when we got to the 4th floor. The maid who was cleaning the room next door told us to go back to the lobby because she didn't know we were coming in, and our new rooms would definitely be on a different floor. So we all went down, with all our children and luggage, and was told that there was only one room ready at that time if we wanted to stay on the same floor. So we went to the clean room, still on the 4th floor, and they called the room in about 30min telling me to go down the lobby for the key of the other room. We understand that these things happen, and we were not in a hurry for anything so that was not a problem for us to wait and go between our room and lobby for several times. What we were unhappy with was that nobody from the hotel said "sorry", not even for ONCE. Won't stay in this hotel again.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
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Columbus, Ohio
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
“Shuffled off to Buffalo. . .and Surprised!”
5 of 5 stars Reviewed June 16, 2012

My partner and I spent 5 days in Buffalo on an architectural/winery tour. Both of us were pleasantly surprised by the hospitality at this wonderfully located hotel. It's near the eclectic Allentown and Elmwood Village neighborhoods, as well as being within walking distance to downtown. Many nice restaurants are within walking distance, too. The beautiful Delaware Park area is only a 10 minute ride away.

The staff was extremely helpful in suggesting where to go, eat, etc. The breakfasts were typical hotel fare--which was fine with us (especially since they were included with the room). The rooms themselves were clean, quiet, comfortable.

If you're going to Buffalo to spend some time in the city itself, I would definitely recommend staying here!

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
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Additional Information about BEST WESTERN On The Avenue

Also Known As:
Best Western Inn - On The Avenue Hotel
Best Western Inn - On The Avenue Hotel Buffalo
Best Western Hotel Buffalo
Best Western Buffalo
Buffalo Best Western
Address: 510 Delaware Avenue, Buffalo, NY 14202
Phone Number:
Region: United States > New York > Buffalo
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Pets Allowed
Hotel Style:
Ranked #10 of 20 hotels in Buffalo
Price Range: $$
Hotel Class:3 star (3*)
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