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“This is the worst hotel. Ever.” 1 of 5 stars
Review of BEST WESTERN On The Avenue

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BEST WESTERN On The Avenue
2.5 of 5 Hotel   |   510 Delaware Avenue, Buffalo, NY 14202   |  
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Ranked #11 of 22 hotels in Buffalo
1 review
1 helpful vote 1 helpful vote
“This is the worst hotel. Ever.”
1 of 5 stars Reviewed July 31, 2011 via mobile

When we got here, the parking lot was full so we had to park in the back. The outside of the hotel was full of mosquitos and bugs. Then when we finally got in the hotel, we got stuck in the elevator because you had to put your room key in and all this other stuff in other to get it to work. So we managed to get on the 3rd floor with the help of other people. When we walked into the hallway, it smelled really weird, sort of like smoke. After that, we came to our room and opened the door and voila- a dirty disgusting looking room. The bathroom had grimy walls and the floors looked like it hadn't been vacuumed. On the bed we found hair and the sheets were itchy. Luckily, we were only staying for one night. Although the front desk staff were pretty nice. I'd have to say this was DEFINITELY NOT worth the $177 I payed.

  • Stayed July 2011
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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169 people have reviewed this hotel

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Mahopac, New York
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 28, 2011

I had to take the bar exam at the Buffalo convention center - which was not the original plan. The hotel was a bright spot in the trip though. The staff really knew how to take care of our fragile bar examinee temperaments and bent over backwards to make our stay as stress free as possible. The 6AM breakfast on the test days was key! I'm not sure if I'll be back in Buffalo, but if I did come back, I'd stay here again.

  • Stayed July 2011, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, New York
Top Contributor
68 reviews 68 reviews
11 hotel reviews
Reviews in 23 cities Reviews in 23 cities
125 helpful votes 125 helpful votes
5 of 5 stars Reviewed July 26, 2011

Upon check in we were upgraded to a jacuzzi suite (room 406). The lobby is very nice, cute little grey parrot named Simba (who the front desk staff talks to... haha), the elevator was a bit slow and hot but the room was absolutely spectacular!! HUGE suite with a big king bed that just begged to be jumped on. There was a mirrored wall behind the jacuzzi tub in the bedroom - the tub was HUGE. Big enough for two adults with room to spare.
Separate bathroom had a toilet, mirrored wall and big walk-in tiled shower. I wish we had stayed longer than one night.
Great location for restaurants, sight seeing. Will definitely be back.

  • Stayed July 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bradford, Pennsylvania
Top Contributor
65 reviews 65 reviews
28 hotel reviews
Reviews in 29 cities Reviews in 29 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed July 17, 2011

We stayed at this hotel while a family member received care at Roswell Park. The hotel offers discounts for such events which is really nice. The hotel itself looks new/modern and is clean throughout. The staff encountered were friendly. They provide a small breakfast each morning. There is no pool but the location is convenient for most things in downtown Buffalo. We usually try to stay away from hotels in downtown locations, but this was a pleasant surprise and we would definately stay there again.

  • Stayed June 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OH
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
79 helpful votes 79 helpful votes
2 of 5 stars Reviewed June 19, 2011

I expected a Best Western to be good. The staff were friendly, there is a convenient hotel parking lot, and the decor was nice, but there was a strong smell in hallway and room, there were hairs under the pillows, the wireless signal was not strong,and the breakfast left a lot to be desired. A homeless man was also in the parking lot when we arrived. Not the quality I expected from this chain.

  • Stayed June 2011, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
Top Contributor
53 reviews 53 reviews
19 hotel reviews
Reviews in 29 cities Reviews in 29 cities
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed April 24, 2011

The location is great, staff very friendly and helpful. However, the rooms were tidy, but not super clean-I.e shower tile stained and old. Water pressure in shower undependable -and would get hot/cold if toilet in our room or other ( upstairs?) was flushed. It was fine for our short stay, but for the money, I felt we could've found better.

  • Stayed April 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 1, 2011

I enjoyed my stay at the Best Western in Buffalo so much that I had to write a review. The desk staff was so knowledgeable about the area, they advised me about restaurants and sightseeing destinations. The continental breakfast was great--the breakfast room was clean and well stocked. My room was spotless and the cleaning staff was polite and friendly. All in all it was a superb stay and I would recommend this hotel to everyone!
I wish every hotel staff everywhere cared as much as this staff does about their guests!

  • Stayed February 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN On The Avenue

Address: 510 Delaware Avenue, Buffalo, NY 14202
Phone Number:
Location: United States > New York > Buffalo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
#9 Business Hotel in Buffalo
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN On The Avenue 2.5*
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Also Known As:
Best Western Inn - On The Avenue Hotel Buffalo
Best Western Hotel Buffalo
Best Western Buffalo
Buffalo Best Western

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