We broke our own cardinal rule here, and dined at a chain restaurant - Carrabba's, based on
the fact that a friend had told us they had a great meal here. We even checked it out on Trip
Advisor, and all sounded great. OMG - where do we start?! It was a Sunday night, and the place was hopping, but the wait was not long, so no problem there. Our server came to the table and introduced himself and brought the wine list we requested. We wanted to try a couple of different
Pinot Noirs that were listed, so ordered a carafe each of 2 of them. When he brought them, we held the glasses up to the light above the table, and they were, quite simply, filthy. Then we did the same with the carafes - same thing - disgusting. We called over the closest server and asked her to get our server, but she suggested bringing the manager - which was fine with us.
The Manager arrived, held the glasses and carafes up to the light and said, and I quote, "You know what this tells me? This tells me that our dishwasher water needs changing." ARE YOU KIDDING ME?????? So he took the wine away, and our server came back with the replacement - clean glasses, and a barely passably clean carafe. We should have walked out right then. The food was mediocre at best - I could throw a hunk of goat cheese and some basil on a chicken breast at home - sounded very appetizing on the menu, but what showed up lacked any creativity whatsoever - boring! In addition to all of this, our waiter could have cared less about professionalism and his ho-hum attitude was totally unacceptable. He never said "thank you" once in the whole evening, and replied "yup" every time we thanked him for anything - DUH!!! But wait - there's more! I LOVE Bread Pudding, and they had Chocolate Bread Pudding on the menu, so I ordered it and it was OK - but while we were eating dessert, another server proceeded to vacuum all the carpet around all the tables right next to our booth. Yes, I know it was Sunday night, and yes, I know it was close to closing, and yes, I know you can't leave until you have done all of your jobs, but REALLY????? This was just completely rude and the final straw. I was already composing this review as we walked out the door, and believe me, we will never be back. Oh, and Carrabba's, if you care enough and are reading this, check out my other reviews and you will learn what really good restaurants are all about!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.