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“Food is always great! However the service this time was....” 4 of 5 stars
Review of Cracker Barrel

Cracker Barrel
6643 Transit Rd, Buffalo, NY 14221-7212
(716) 635-9542
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Ranked #47 of 919 Restaurants in Buffalo
Price range: $0 - $12
Cuisines: American
Dining options: Breakfast/Brunch, Reservations
Restaurant details
Dining options: Breakfast/Brunch, Reservations
Toronto, Canada
Senior Contributor
32 reviews 32 reviews
11 restaurant reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
“Food is always great! However the service this time was....”
4 of 5 stars Reviewed August 28, 2013

This was my first time at Cracker Barrel at this location, I never had any problem with this restaurant ever! However this time was a little different:

My sisters, our mom, brother in-law and aunt went there Sunday morning, first they told us our wait was 20mins... then about 15mins in, they told my aunt it will be 40mins!!

Our waitress was good, until she brought our drinks and ended up dropping my apple juice all over my mom, her purse and a new top she had just bought at he Cracker Barrel store for $35... She apologized several times, the manager came over to wipe up a few things... We said it was fine, there was no animosity, everyone makes mistakes... but then she just became very clumbsy dropping a dirty fork on the table when she picked up our dishes (some of the stuff on the fork slashed around)... She never apologized for that though...

Then the bill comes... they never even discounted or offered us anything for our inconvenience! We were gonna leave it alone, but my sister asked the manager, if we can get anything discounted for our inconvenience.... they ended up discounting it a by a few dollars.

  • Visited August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 5 of 5 stars Food
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154 reviews from our community

Visitor rating
    75
    52
    17
    6
    4
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Italian first
  • Any
English first
GRAND ISLAND
Top Contributor
563 reviews 563 reviews
303 restaurant reviews
Reviews in 162 cities Reviews in 162 cities
282 helpful votes 282 helpful votes
“we know our place”
4 of 5 stars Reviewed August 27, 2013

while the food here was fine, once it arrived -- they were out of a special, not a good thing at 1:30 p.m. ... the staff has fine-tuned the skill of looking right through you, knowing you're there, aware of your presence, dumb to your needs... wish we'd realized there was a Quaker Steak right next door...

  • Visited August 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRAND ISLAND
Top Contributor
563 reviews 563 reviews
303 restaurant reviews
Reviews in 162 cities Reviews in 162 cities
282 helpful votes 282 helpful votes
“looking right through you”
4 of 5 stars Reviewed August 27, 2013

The Cheap Gourmet and Barber Carl stumbled in here after golf, unable to find a suitable bar and grill over eight miles of Transit Road. Chain operations such as Cracker Barrell have all but doomed the mom-and-pops and our expectations here were not high, the moreso after finding this CB serves no beer. (That's not a rap on them, but it sure was a disappointment). Also noteworthy was the staff's almost univeral capability for looking right through us, sending our presence, but not our needs -- this persisted through seating, ordering, refilling and checking out. This said, the Barrell was surprisingly satisfactory, even though, at 1:30, they were down to one-remaining of the day's lunch special, a chicken breast with gravy. They substituted the next day's special, meat loaf. The food was quite good, a spendid lunch, and the addition of brown sugar to the sweet potatoes confirmed the kitchen skills. Couldn't beat the price, either, less than $20 for two. Also had the rare privilege of viewing, among the clientele, an Amishman packing a cell phone, clearly without precedent. Any way to get their attention....

  • Visited July 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 4 of 5 stars Food
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Brooklin, Canada
Top Contributor
169 reviews 169 reviews
112 restaurant reviews
Reviews in 59 cities Reviews in 59 cities
53 helpful votes 53 helpful votes
“Busy but efficient”
4 of 5 stars Reviewed August 11, 2013

Their menu (southern style) is different enough from the other many restaurants in the area to make a nice chang. The place is hokey and kitschy, but the food is good and service fine.

Visited August 2013
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Branson, Missouri
Senior Contributor
41 reviews 41 reviews
16 restaurant reviews
Reviews in 20 cities Reviews in 20 cities
13 helpful votes 13 helpful votes
“Nice family place to eat”
5 of 5 stars Reviewed August 8, 2013

Cracker Barrel is one of our favorite places to eat while we are traveling if we are going to eat at a change. The food was very good. They could seat us quickly and since we had a large party they kept us close together. The women enjoyed the shopping after dinner.

Visited July 2013
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