This was my first time at Cracker Barrel at this location, I never had any problem with this restaurant ever! However this time was a little different:
My sisters, our mom, brother in-law and aunt went there Sunday morning, first they told us our wait was 20mins... then about 15mins in, they told my aunt it will be 40mins!!
Our waitress was good, until she brought our drinks and ended up dropping my apple juice all over my mom, her purse and a new top she had just bought at he Cracker Barrel store for $35... She apologized several times, the manager came over to wipe up a few things... We said it was fine, there was no animosity, everyone makes mistakes... but then she just became very clumbsy dropping a dirty fork on the table when she picked up our dishes (some of the stuff on the fork slashed around)... She never apologized for that though...
Then the bill comes... they never even discounted or offered us anything for our inconvenience! We were gonna leave it alone, but my sister asked the manager, if we can get anything discounted for our inconvenience.... they ended up discounting it a by a few dollars.
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