First and foremost, I'm a huge downtown Buffalo supporter and was so pleased when the Lafayette Hotel was purchased and developed. The bones are there....the ceilings are beautiful, the huge ballroom, and the welcoming lobby. They were able to bring a modern boutique feeling to this dated space. Our room was not our style (art deco) but it was beautifully appointed with the great use of "barn doors" where space was tight. The bed was extremely comfortable and the sitting area very relaxing.
Here's were they need work:
Check-in - the staff door behind the reception area was open so we could see all the junk plus the staff's purses (not really smart). The receptionist called us "yous guys". If you are not from Buffalo you most likely never heard that term. Let's keep it at the local gin mill and not at a $200 per night luxury hotel. The receptionist also announced our hotel room number. That is check-in 101...never announce the room number; write it down. Once we found the elevator we were off to our room.
Room - very nice but only one remote for 2 TVs. We stand in a junior suite which had ample room. Enjoyed it very much
Dining - ate at Michael A's which was delicious. Service was excellent and food outstanding. Highly recommend
Breakfast - we some how found out there was a complimentary breakfast in the am (reception did not tell us this) so we stopped down for some coffee and a bagel. It was a very small spread but satisfactory in my book. Unfortunately there were no knives for the bagels. After gathering our goodies we sat in the lobby to enjoy the atmosphere. At that second a worker started to vacuum the lobby. Needless to say we headed back to the room.
I highly recommend this hotel and want to see it flourish! So please do not let this review deter you from staying. I just hope that management reads this review and takes steps to put some polish on the process.