We attended a bridal show at the Hotel Lafayette, where the 2nd floor bridal suite was advertised as the room with the balcony. That night we placed our reservation for that room. Sometime in the months before our wedding, they changed the name of the "bridal suite" to the "presidential suite", and moved our reservation to a new room without informing us.
You can imagine our surprise when we found that the room was changed... on our wedding night! Management was no help, staring at me and asking what they were supposed to do about it. They offered a possible discount on a future nights stay. Guess what? I don't plan on going back.
Absolutely terrible service, rude, and deceptive. Classic bait and switch.