Everything was fine because I went in expecting an older hotel (some of these reviewers seem to be disappointed that it doesn't have the amenities of a Hampton Inn). Having lived and rented in Buffalo, I can tell you the Lenox is reflective of most downtown apartments. It was clean, staff was friendly (Tony is awesome) with the exception the Saturday morning desk clerk that called a half hour before checkout to remind I'd be checking out at 11:00, then upon checkout loudly called out to a staff member that the last checkout of the day was finally leaving and now they could finish housekeeping rounds. Sorry to be such an inconvenience! Would give this an excellent rating, but I had the absolute worst experience with the sheets. So rough and scratchy, I think I could have sanded paint off the wall with them. Ended up getting fully dressed and laying on towels, using my jacket as a blanket. As a result I got very little sleep. I don't see any other complaints about sheets so maybe this was a fluke? Anyway, hopefully they'll see this review and look into the problem.
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- Also Known As:
- Lenox Hotel Buffalo