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“A great property with pluses and minuses - do a little research before committing” 4 of 5 stars
Review of The Mansion on Delaware Avenue

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The Mansion on Delaware Avenue
4.0 of 5 Hotel   |   414 Delaware Ave, Delaware & Edward Street, Buffalo, NY 14202   |  
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Hotel amenities
Ranked #3 of 22 Hotels in Buffalo
Miami Beach, Florida, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“A great property with pluses and minuses - do a little research before committing”
4 of 5 stars Reviewed yesterday NEW

Stayed one night (Saturday) in december during pre-Christmas family visits. I grew up in Buffalo and have enviously wondered how cool it would be to stay at this place. Now that I live far away and travel as a couple, our visit before Christmas was a great opportunity to check the place out.

We stayed in a standard queen bed for one night on Saturday, the 20th of December. Here is my overall rundown.

The Plus Column:
- The hotel is an absolute gem of a property. it really did feel luxurious walking up those old curving stone steps to have the giant doors open for you.
- Common areas are tastefully decorated, very bright, and exude a higher class feeling.
- They run a staff of "butlers" who are meant to answer to your every need. If you're someone who is more "high touch" and likes to have more interaction with the hotel staff for assistance, recommendations, etc, this feature is probably something you'd love. The butlers seem to be mostly fresh-faced college types so I assume the pay is good. I personally had to ask someone to fill up my ice bucket, so that was a little out-of-the-ordinary for myself who hates asking for help or anything of that sort.
- The food at the breakfast (read on for more breakfast feedback) was top notch for "continental" breakfast. the pastries tasted like they were ordered from a real bakery. hard boiled eggs and sliced dried salami added some protein.
- there was a new land rover for downtown free schleps, and there was an evening free booze happy hour. we did not partake of either so i would leave these features in the Plus column for lack of knowing if they were good or not.
- The location is great! Unfortunately, i was buzzing around all weekend with family visits, so did not hang around in the neighborhood. it is between downtown and Allentown/Elmwood Village, so it is indeed a close hop to anything, yet very convenient. Being between Edward and Tupper Streets means that you can be at the hotel within a few blocks of the 33 expressway. i think this would make for a great base for bar-hopping or hitting downtown events without staying right in the middle of things.
- The television - a Time Warner Cable package seems to be what the hotel has, so the TV watching allowed me to catch up on old episodes of the Walking Dead via free ondemand. it felt more like visiting a friend's house who loves cable tv. a rare find in hotels these days.

The Minus Column:
- As i mentioned, we stayed in a queen standard room. Also known as "let's pick the cheapest room in the place to try it out." I must say that the actual room was a disappointment compared to the rest of the property and experience. I had multiple flashbacks to the Canisius College Frisch Dorm days. These rooms were built in as part of the conversion to the hotel, so maintain no architectural interest beyond one interesting vintage print on the wall. The room itself was much smaller than your average hilton or hyatt lower-tiered property's room - enough space for a queen been and a small desk against the window which offered no view of any kind. The TV was on a corner wall to save space. The bathroom had an interesting jacuzzi tub/shower hybrid with lots of spray nozzles, but the bathroom was completely unadorned of any decoration besides two flowers in a vase.
- The Noise - you may suspect that there will be noise when free ear plugs are included on the desk. Unfortunately the noise was not "city noise" from being in a bustling area, but exclusively "hotel noise" the infiltrated the room. The door was relatively thin, so it was possible to hear any/all hallway conversations, doors slamming, and the "ding" of the elevator. There was a wedding that evening in the basement, which i felt we participated in as all songs were easily identifiable through the base vibrations coming up through the floor. We were on floor #2 and I believe the party was in the basement. (I hope everyone really did indeed do the Hustle.) The music did stop at 11pm or so, but be warned if you want a quiet night in or need to sleep early, and you are at the hotel over a weekend.
- Gym - oh yes, there is a gym. Go in the basement, go past the laundry room, and look for the room with three 1980's pieces of cardio equipment. A shame Allentown Atheltix is closed as that was practically next door. If you're really into hitting the gym, perhaps the hotel has some arrangement with a local gym to allow use? If such exists, we were not volunteered that when we went to check out the fitness room.
- Breakfast room - as mentioned before, the breakfast FOOD was great. placed around the central food table are exactly four tables, each of which was a four top. So, expect the possibility of making friends with other guests as you sit together for breakfast, or be prepared to wait a bit as we did for a table. Also, a rant directed towards "those people" who leisurely enjoy their Sunday paper at one of the four tables while others wait for a space. (you know who you are!). The breakfast room did not seem outrageously busy and we waited in chairs by the fireplace for maybe 10 minutes, but it's something that i could see being an annoyance if more than four couples decided to have breakfast at the same time.

overall, i am glad i tried the hotel, and everyone was very nice. upon my departure, i did peek into some of the bigger rooms that were open for cleaning. these are the ones that seem to have the high ceilings and access to the original tall windows facing the street. so, my final recommendation is to consider staying at one of the higher end rooms and paying the price. if you're not willing to do that, you may consider any of the other numerous properties (especially hilton ones) popping up a bit further downtown along Delaware Ave.

Room Tip: go big or go home - get the nicest room you can possibly afford here (as in don't look at the pr...
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  • Stayed November 2014, traveled as a couple
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
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309 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
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  • French first
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English first
Buffalo
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

What a wonderful overnight stay. The moment you arrive at this historic hotel you are greeted by staff who take your bags, park your car and escort you to your room.
A 2 hour cocktail hour is next and then you are chauffeured to a great restaurant of your choice.
The rooms are meticulously designed to combine history with modern amenities.
Continental breakfast in the billiard room completes your stay.
Even though I live in the Buffalo area, for 24 hours, my wife and I felt like we were somewhere far away.

Stayed December 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Was at the mansion on the weekend and loved the old school charm with modern rooms .
Great service and great rooms.
Upon arrival everyone was very helpful and showed us all the great things they had to offer.
Honour bar which was nice and very cozy by the fireplace.
Car service in the area to get to dinner amazing wish more hotels did that.
The evening was very nice and the young man who drove us was amazing full of energy and info.
Good breakfast included but took forever to figure out that the tea was in another room maybe they should put a sign or move it

Now the not so great:
1. At 830 am we are awoken by chatter of the housekeepers gossiping in the hall way. Which went on long enough that we could forget about sleeping in. By the time we left our room they where sill standing not even near our room but around the corner chatting. Not considerate.
(when packing up saw they provide ear plugs, well that does not scream relaxing)
2.The gap under the room door was so big the light shone in and so did the noise.
3. Breakfast was nice but in the middle of eating the lady decided to vacuum the hallway which is next the breakfast area. If she had waited 15 more min's we would have been done and we would have enjoyed our breakfast in peace.
Little things matter when you pay so much for a romantic night away.

would have given them 5 out o 5 but this 2 factors are really deal breaking

Room Tip: One with good seal on the bottom of the door
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  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hanover, New Hampshire
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My daughter and I stayed here on our way to a wedding in Ohio. A drink from the "Honor" bar in the pool room was perfect for the end of a long trip. The room was lovely and the artwork in the main hallway was beautiful. The next day the person at the desk went over and above the call of duty to help me finish a project for the wedding. Breakfast in the Pool/dining room was everything we needed, and more. A lovely hotel that we found in the Historic Hotels of America book. Would go again in a heartbeat.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Boutique hotel with first class service including top shelf cocktail hour and car service to nearby restaurants. Wonderful breakfast in the morning. All sorts of fruits, breads, juices, salmon and too many more to list. Planning another visit soon .

  • Stayed January 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Contributor
15 reviews 15 reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Service is not just impeccable, but feels genuine, and anticipate what we wanted. The location (just a block from the best bar in Buffalo) was great too. This is the best in Buffalo in our opinion, but it did not get a 5* as it was relatively pricey and some of the rooms are impacted by the noise when they have functions/weddings...hence the providing of ear-plugs, but it was a very pleasant stay.

Room Tip: Ask for a quiet room (if they have any)
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  • Stayed November 2014, traveled as a couple
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 12, 2014

My husband and I stayed here, along with another couple, after a Buffalo Bills Game on November 9. While the hotel is pricy -- $200/night-- the service is outstanding and you certainly get what you pay for. Beginning with a top-shelf happy hour, where you are invited to pour your own drinks, or have the butler mix you something up. While we warmed up by the fire, the incredibly thoughtful and accommodating butler Josh, offered us a book of local restaurant menus, which included the operating hours for each. I have to say Buffalo's culinary scene is surprisingly fresh. Josh made several recommendations, then drove us to dinner and picked us up in the Mansion's Range Rover. He even took us to CVS to pick up Pepto Bismol. Upon returning, the staff moved our car to the proper lot, so we wouldn't get a ticket, and lent me a phone charger before we headed to bed.

The beds are on the small side but very comfortable. There are fresh cookies in the room, and an excellent jetted shower.

The breakfast in the morning is not your standard continental -- smoked salmon, peeled grapefruit wedges, fresh baked pastries.

Josh, the butler on staff that night, was incredibly well versed in the local food and entertainment scene, and was obviously proud what appears to be somewhat of a renaissance occurring in downtown Buffalo.

  • Stayed November 2014, traveled with friends
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Mansion on Delaware Avenue

Address: 414 Delaware Ave, Delaware & Edward Street, Buffalo, NY 14202
Phone Number:
Location: United States > New York > Buffalo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Romantic Hotel in Buffalo
#4 Business Hotel in Buffalo
#6 Family Hotel in Buffalo
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Mansion on Delaware Avenue 4*
Number of rooms: 28
Official Description (provided by the hotel):
Buffalo's first and only AAA Four Diamond hotel provides a cosmopolitan, European hotel experience with value added complimentary amenities such as valet parking, breakfast, afternoon cocktails, downtown Land Rover transportation, free wireless and/or hi-speed internet and more. Guestrooms receive equivalent deluxe services and amenities, with size and architectural detail distinguishing each room type. ... more   less 
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Also Known As:
The Mansion On Delaware Avenue Hotel Buffalo
Mansion On Delaware Avenue Buffalo

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