The hotel wad easy enough to find. Check in was easy enough. The staff was friendly and listened....or so I thought at that moment. The rooms are huge and the funiture reminded me of being in my grandmothers bedroom. We went to dinner and the front desk was happy to call us a taxi. My wife decided to go back to the room, and when she gets there her key doesn't work. The evening front desk clerk refused to issue her a working key and told her that she would just have to wait. As my phone was dead, she had to sit and wait for two hours. Even though during check-in we both checked in at the same time and I told the lady at the desk my wifs name. I get back and find out she has been waiting and the desk ckerk didn't so much as issue a simple "sorry". Just excuse after excuse. Walking away from the front desk, feeling unsatisfied and unhappy. Yet after giving my wife a hard time about getting the key issue fixed, he resets the key for me with out so much as asking for my I.D.
Too bad really, it would have been a great stay but that pretty much broke it.
Checked out and brought the issue up to the morning manger. She was nice and listened to what I had to say. Very professional.
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity, Expedia, Orbitz, Hotels.com and Priceline so you can book your Little America Hotel Flagstaff reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Flagstaff Little America Hotel
- Little America Flagstaff