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“A little "dated"” 4 of 5 stars
Review of Little America Hotel Flagstaff

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Little America Hotel Flagstaff
3.5 of 5 Hotel   |   2515 E. Butler Avenue, Flagstaff, AZ 86004   |  
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Ranked #1 of 65 hotels in Flagstaff
Marblehead, Massachusetts
Senior Contributor
29 reviews 29 reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“A little "dated"”
4 of 5 stars Reviewed March 4, 2013

The rooms in this hotel are a little dated. They are very clean and attractive, however. The staff works hard to please and be friendly and they succeed. The rates are terrific and the rooms are large.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Silver City, New Mexico
Top Contributor
127 reviews 127 reviews
29 hotel reviews
Reviews in 45 cities Reviews in 45 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed March 4, 2013

Even though they don't carry a national brand, they are very nice. It is clean, upscale, professional, beautiful property and great value. I was very pleased and suprised by it. The rooms are interesting...looks like you turned back the clock, but in a very good way. Everything was exceptionally clean. We went for a conference and it was really good. I travel a lot and many conferences at well known hotel chains, this one had it beat. The restaurant had really good food and most impressive was the breakfast buffet then the Sunday buffet. Very good. The only bad thing that happened was a friend of mine when she checked in gave the hotel clerk her credit card and he failed to give it back. She didn't realize that until she got to her room. When she called back down he wouldn't be bothered to look for it as he said he never forgets to give back a card. Well, after more than an hour looking for it, I went with my friend back to the front desk and talked to the manager. She was outstanding. She went to the employees work station and looked for the card. There it was! It was on edge, but what was so bad about it was his attitude and lack of care. However, the manager was very nice and professional. Overall the stay was exceptional and I would recommend this place to others.

Room Tip: Upper floors do not have elevators and there are several separate buildings. Ask for a room near th...
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGrandAmerica, General Manager at Little America Hotel Flagstaff, responded to this review, March 19, 2013
Dear Slily11,

Thank you very much for your review of our property. We are delighted that you enjoyed your stay while attending a conference here at Little America. I will share your compliments with the kitchen and the rest of the staff.

I am disappointed to learn that the front desk agent was less than accommodating when your friend’s credit card was missing. I apologize for the inconvenience and, no doubt, worry, that this caused your friend. Please be assured that the manager has followed up with the agent so that this type of behavior is not repeated.

Again, thank you for your review and we hope to have you as our guest the next time you are in the Flagstaff area.

Fred Reese
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 1, 2013 via mobile

Think Holiday Inn from the 60's, before checking in you Knew all the amenities would be in place. Fast forward to 2013 in Flagstaff upon checking in after a 6 day backpacking trip through the Grand Canyon smelling like a Billy Goat I hit the shower. Next I took my smelly clothes to the laundry in same bldg. While washing laundry I hit the hot tub outdoors for a soak. Times up hit the drier with laundry proceed to bar in same bldg where it's Happy Hour half price beverages & appetizers. Clothes are now dry I proceed to room and pack up for trip home the next day. After a power nap I proceed to restaraunt in same bldg have a nice dinner and retire to a well appointed clean bedroom. On my departure the hotel gave me a complimentary ride to the airport. Coffee service in room be sure you carry Starbucks Via for the best start to your day. No breakfast included but room has a refrigerator to store breakfast items.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGrandAmerica, General Manager at Little America Hotel Flagstaff, responded to this review, March 22, 2013
Dear creeksidejoe,

Thank you very much for your thoughtful review. I am pleased that we were able to provide some comfort and relaxation to you after such an ambitious trip through the Grand Canyon! Please think of us the next time that you are in the area.

Fred Reese
General Manager
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Frisco, Texas
Top Contributor
79 reviews 79 reviews
18 hotel reviews
Reviews in 41 cities Reviews in 41 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed March 1, 2013

We had a huge and comfortable room at a reasonable price. They don't build them like this today. And the service couldn't have been better. We were invited to bring our wine and sit around the roaring fireplace in the lobby after dinner.

Sure, the place could use some "updating," but that would require higher rates and perhaps compromise some of the rich character.

My only complaint was that used room service trays were left in the corridors way too long.

Room Tip: Ask for a room on the back, away from the road.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGrandAmerica, General Manager at Little America Hotel Flagstaff, responded to this review, March 22, 2013
Dear Al D,

Thank you for your lovely review. I am very happy that you enjoyed your stay with us and the ambiance of the fireplace in the lobby. The fireplace can certainly be a popular place for our guests to gather on winter evenings.
I apologize that the room service trays were left in the hallway for an unacceptable amount of time. I will share your feedback with our Food and Beverage manager so that we can rectify this oversight.
Thank you for choosing Little America Flagstaff.

Fred Reese
General Manger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 26, 2013

Very happy with our stay here recently. Handy location from the freeway, no sound from passing traffic in our room. Very nice spacious room, huge and comfortable bed, very handy when our infant decided she didn't want to sleep in her travel cot. Staff were friendly. Only thing that let the place down was the food, which looked good, but tasted sadly average.

Plenty of good places in town to try, historic old town only 5 minutes drive away. Overall a very pleasant stay.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scottsdale, Arizona
Top Contributor
60 reviews 60 reviews
8 hotel reviews
Reviews in 19 cities Reviews in 19 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed February 26, 2013

Spent 2 nights here as we planned to take our little one skiing. The hotel was clearly updated so that it looks fresh and clean but it maintains its charm. The rooms were perfectly cozy and beautiful and the staff at the hotel have great customer service. We also picked a room with a view which was very nice and I recommend it. We had room service every morning and had dinner one night at the hotel's restaurant- the food was always great reasonably priced. The back forest area was perfect for our little one to enjoy the snow and build a snowman, make snow angels and have a snowball fight!! Loved it and will stay here again next time around for sure. It is a very small town anyway, but if felt like a great location to be at with everything near by. Our only concern is the WIFI which was horrible and we had to stand at the door holding our laptop just to be able to connect.

Room Tip: Pick a room with a view and you may want to consider asking for Lodge 1, 2, or 3 because they are al...
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 25, 2013

first issue was the bed. Their understanding of "pillowtop mattress" means a thicker mattress pad. They honored my request for "pillowtop" but that certainly wasn't what I was expecting and the first night was miserable. That said, they did everything they could to right the situation (added a few layers of the mattress pads) so the rest of our stay the bed was just fine. The place is dated so small things like no microwave, room for the frig is in the bathroom which is not designed for any privacy so it's one person at a time in the bathroom and hopefully no one needs a drink from the frig! Drawers in the dresser are small and not on sliders so awkward to pull in and out, limited lighting, etc. So all small things which don't really detract from your stay but don't really inspire you either. Our room had a couch which I loved, the dining room has lots of windows, fireplace, etc which was very nice. Gift shop was super cool. Overall, staff was great; good service in restaurant/bar, nice lady in gift shop, maid service very professional-looking, polite and quiet (I have an issue with loud/chatty people up and down the hallways), and the room/guest director, Susan, did everything she could to make sure our room was what we wanted as well as fixing my bed situation. We went for a relaxing weekend in the snow and that's just what we got!!

Room Tip: they do have options for rooms with better views so if you are there for the forest/snow like we wer...
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Little America Hotel Flagstaff

Address: 2515 E. Butler Avenue, Flagstaff, AZ 86004
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Flagstaff
#1 Family Hotel in Flagstaff
#10 Business Hotel in Flagstaff
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Little America Hotel Flagstaff 3.5*
Reservation Options:
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Also Known As:
Flagstaff Little America Hotel
Little America Flagstaff

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