There is a lot to like about this hotel: the large comfortable rooms are furnished in a faux belle-époque style and the spacious restaurant and bar have a similar feel of relaxed, graceful elegance. Helpful touches in the bedroom include two washbasins, one in the bathroom, the other outside.
It is in some ways a large luxury motel and its location is fine for those with their own transport, but without wheels it is a 50 minute walk alongside a busy highway into the centre of Flagstaff. Unfortunately the Front Desk could give us no information about buses to downtown, which was surprising.
There were several other irritating niggles, none of which was major in itself but cumulatively caused the Little America to fall short of the full five stars in our estimation.
The rooms are arranged in ‘lodges’ but the front door to our lodge (and presumably the others) could not be locked and was thus open to any intruder. The bedrooms are locked with a physical (and therefore cumbersome and copy-able) key rather than the more usual electronic card. A small point, but the room numbering system does not help in identifying which you lodge you are walking through on returning from the restaurant or foyer.
The room fridge was empty and the coffee-making facilities were set up in the bathroom, which I always wonder about on electrical safety grounds. Another niggle was that there was no guide to the TV channels in the room. The wall safe is so shallow that it cannot house a passport except upright! The ‘laundry service’, according to the folder of hotel information turns out to be a coin-operated laundromat – except that we discovered a laundry bag hidden away in a cupboard on our last morning (too late to be of any use) but with no information about prices or collection arrangements. All verging on the trivial, I agree, but nonetheless all avoidably on the wrong side of the customer delight/irritation divide.
The bar has an excellent range of drinks and the menu in the restaurant is interesting and good. The only trouble was that the bar got our order wrong and the restaurant forgot one course entirely. Mistakes happen, and perhaps allowance could be made for my unfamiliar British accent, but in each case it was more a matter of inattention. A pity.
- Also Known As:
- Flagstaff Little America Hotel
- Little America Flagstaff
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