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“Best option in Flagstaff” 4 of 5 stars
Review of Hilton Garden Inn - Flagstaff

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Hilton Garden Inn - Flagstaff
3.0 of 5 Hotel   |   350 West Forest Meadows Street, Flagstaff, AZ 86001   |  
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Ranked #3 of 65 Hotels in Flagstaff
GreenLeadersSilver level
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
“Best option in Flagstaff”
4 of 5 stars Reviewed June 5, 2014

We recently stayed at this hotel in Flagstaff during our trip to the Grand Canyon. Unless you stay at the canyon, I suggest travelers stay in Flagstaff. It is a charming town with great food, sites to see and many shopping options. The staff at the HGI were very accommodating, especially Jessica who gave great advice on what to do in Flagstaff and at the canyon. She suggested we enter the canyon from the south entrance and leave through the east. The drive along the south rim to the east exit was amazing.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn - Flagstaff, responded to this review, June 9, 2014
Dear Kelley L:

Thank you for your very kind review. We are glad you found the hotel and our city to your liking. We look forward to seeing you next time your in town.

Toby Gladden
General Manager
Hilton Garden Inn Flagstaff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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592 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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English first
Lake in the Hills, Illinois
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 3, 2014

The hotel itself is pretty much exactly the same as all the other HGI I have stayed at.

But...

I was greeted by a staff member that had a terrific positive energy. He took the time to make sure that I understood everything that I had available to me, from the pool to how the adjustable bed worked.

As I made my way up to my room, I laughed to myself at how happy he was for the end of a day on a Sunday. I was very impressed. :)

  • Stayed May 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn - Flagstaff, responded to this review, June 5, 2014
Dear Mnamma:

Thank you for taking the time to comment on your recent stay. We truly appreciate your kind words about our staff. We look forward to seeing you again next time your in town.

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed June 1, 2014

Let me say, I love Flagstaff, it is such a charming little city with great weather, amazing food options and wonderful views.

And if you are going to visit Flagstaff; stay at the Hilton Garden Inn. The staff is friendly, knowledgeable and the amenities are a plenty. The pool is located in an awkward spot as you can see everything from the front lobby but who cares if you are on vacation!

The rooms are nicely furnished and the beds are decent. I have slept in better beds at other Hilton properties but they were better than others I have slept on.

It's pricey but everything in Flagstaff is pricey. Don't settle for a Motel 6, instead spend the extra bucks and stay here! You won't regret it!

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn - Flagstaff, responded to this review, June 2, 2014
Dear Mrs H:

Thank you for your review of our property. We truly appreciate all your kind words. We look forward to seeing you next time your in town.

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 31, 2014

Flagstaff hotel on busy street. Not far from mountains for biking/hiking. Staff is very helpful at the front desk. Business center available to print out tickets for Grand Canyon etc. Microwaves and frig in room are handy. Breakfast is purchase in the morning.

  • Stayed May 2014, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn - Flagstaff, responded to this review, June 2, 2014
Dear 414Brendap:

Thank you for taking the time to comment on your recent stay. I do apoogize for the hotel not being up to the high standards we both expect. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.


Sincerely,

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mesquite, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 28, 2014

This is one of the nicest motels we have stayed in. It was an excellent experience. The room was large and very nicely appointed. The hotel was full and we were very near the elevator and we never heard any noise whatsoever.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn - Flagstaff, responded to this review, May 30, 2014
Dear Contributor:

Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us!


Sincerely,

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Top Contributor
57 reviews 57 reviews
47 hotel reviews
Reviews in 35 cities Reviews in 35 cities
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed May 26, 2014

While I loved the city of Flagstaff - truly fell in love with it - the Garden Inn raised opposite feelings. On website pictures it looks decent, but it really is just an overhyped highway motel. The rooms are dark and worn, the aircon/heating is noisy to the degree is robs your of any sleep and the air feels stale.
Definitely do not recommend. Try elsewhere.

  • Stayed April 2014, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn - Flagstaff, responded to this review, May 30, 2014
Dear Contributor:

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.


Sincerely,

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed May 23, 2014

Check in with Marcus was great, and he took it in stride when I rejected the first room as too close to both the elevator and ice machine. The second room was very obviously a smoking room at some point, and until that carpet gets replaced it always will be...again, not a big deal, but this hotel is not inexpensive (Flagstaff rooms in major chains are all Big City prices). I expected a bit more, based on reviews on TA...not bad, just didn't seem quite worth it. Small, dated room. The lobby looked great, but we weren't able to utilize it.

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn - Flagstaff, responded to this review, May 30, 2014
Dear Contributor:

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.


Sincerely,

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn - Flagstaff

Address: 350 West Forest Meadows Street, Flagstaff, AZ 86001
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Flagstaff
#2 Business Hotel in Flagstaff
#2 Family Hotel in Flagstaff
#5 Romantic Hotel in Flagstaff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn - Flagstaff 3*
Number of rooms: 89
Official Description (provided by the hotel):
At the Hilton Garden Inn Flagstaff leisure travelers as well as the busy executives will be pleased to find everything necessary to make your trip to Northern Arizona relaxing and enjoyable. Our hotel is in the ideal location for exploring all the wonders of Northern Arizona including Historic Downtown Flagstaff,Route 66,the Grand Canyon National Park, Scenic Sedona, Oak Creek Canyon, The Painted Desert National Park, and much more. ... more   less 
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Also Known As:
Hilton Garden Inn - Flagstaff Hotel Flagstaff
Flagstaff Hilton Garden Inn
Hilton Flagstaff

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