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“A great place to stay” 5 of 5 stars
Review of Hilton Garden Inn Flagstaff

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Hilton Garden Inn Flagstaff
3.0 of 5 Hotel   |   350 West Forest Meadows Street, Flagstaff, AZ 86001   |  
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Ranked #4 of 63 Hotels in Flagstaff
Certificate of Excellence
GreenLeadersSilver level
London, United Kingdom
Level Contributor
45 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“A great place to stay”
5 of 5 stars Reviewed March 18, 2014

You'll get a great welcome from the reception staff at this really nice hotel. The room was a good size, with a very comfortable bed, and the bathroom was clean and sparkling. The breakfast is extremely good, and the waitresses are attentive and cheerful. The receptionists will recommend good local restaurants for dinner. In the lobby, there are always free muffins, tea and coffee. There's a small indoor pool, a business centre, and plenty of parking. It's a good place to stay for exploring the Grand Canyon or Sedona - I would certainly recommend it.

Room Tip: Our room faced the highway, and because the a/c unit was noisy, we opened the window during the nigh...
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review, March 19, 2014
Dear Contributor:

Thank you for taking the time to comment on your recent stay. We truly appereciate all your kind words about our hotel as well as our staff. i'm sorry you found the a/c to be a bit loud but it sounds like opening the windows for some fresh mountain air was the perfect solution. Again thank you for sharing your thoughts. We look forward to seeing you next time your in town.

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
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737 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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English first
Lexington, Kentucky
Level Contributor
61 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed March 12, 2014

The Hilton Garden Inn was a super nice hotel to stay at. Sorry we were only there one night. The lobby was beautiful, the rooms clean and well appointed, the pool and spa area super nice. The price was reasonable and the morning breakfast which was available looked good. The only negative is that breakfast is not included, but is an extra fee. Hotel staff was very friendly and helpful. Would definitely come back to stay the next time I'm in the area.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review, March 13, 2014
Dear Mrs C:

Thank you for the excellent review of our hotel. I'm happy to hear you found the hotel to your liking. Next time you stay with us ask for the Bed & Breakfast package which includes our full all american breakfast.

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
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Hilo, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 11, 2014

Great hotel to stay for family. We arrived in Feb. 2014, Flagstaff, Arizona during their winter period. Indoor pool helped with my grand kids' activities and my relaxation from the cold weather. Great location. Front desk services were great and friendly.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review, March 13, 2014
Dear Mr. P:

Thank you for taking the time to comment on your recent stay. We truly appreciate your business as well as all your kind words. Your right about that indoor pool and hottub. It is a nice warm retreat for the kids when its cold outside as it usually is in Flagstaff. We look forward to seeing again next time your in town.

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 6, 2014

I do volunteer work on campus twice a year. Over the years I have tried many places. And most treat me well. Yet, when I walk in this Garden Inn, they have my favorite room reserved for me consistently. Greet me by name, and bend over backwards to assist me with any needs.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review, March 10, 2014
Dear Mr B:

Thank you for taking the time to comment on your recent experience at our hotel. I would like to thank you for all your kind words as well as your continued loyalty and business. I truly appreciate it. We look forward to seeing next time your in town.

Toby Gladden
General Manger
Hilton Garden Inn-Flagstaff
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Jacksonville, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed March 3, 2014

Average hotel. I have stayed at Hilton Garden Inn's before and was impressed. Not here. Noisy halls and heat/air conditioning, lack of water in the morning when the boiler light went out, inability of the staff initially to relight boiler (had to call someone in around 8 AM), food service was from next door restaurant (so went next door), staff initially messed up billing (had my card number on two rooms instead of one). Hotel did have cookies at night and the bed was good. Generally stay could/should have been better. When you are on the road you do not need problems.

  • Stayed February 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review, March 4, 2014
Dear Mr. D:

Thank you for taking the time to comment on your recent stay. I'm truly sorry to hear that your time with us was less than perfect. We work very hard to make sure everything at our hotel is like new, and in perfect working order. I'm sorry that this was not the case during your stay. I assure you we have addressed your concerns so that others will not be disappointed as you were. Again thank you for sharing your thoughts. I want you to know your concerns are my concerns. Please stay with us again soon so that we can demonstate our committment to your satisfaction.

Thanks,

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kalamazoo
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed March 2, 2014

So close to average, good or even better had the Hilton Garden Inn in Flagstaff, Arizona only paid attention to detail. Our toilet had an oversize ball so that it slammed into the top of the lid when flushed causing a loud noise that woke either of us if the other utilized it in the wee hours. The drains for both the sink and the shower had serious issues attempting to drain, not a big fan of standing in ankle high water in the shower or watching the water rise in the sink when brushing my teeth. So close....

Room Tip: stay on the back side away from the main drag.
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review, March 4, 2014
Dear DonZinn:

Thank you for sharing this quick feedback on your recent stay with us. We appreciate your honest input on the facilities in your room and we will keep your comments in mind as we constantly look for new ways to improve our guests' experience. Hopefully you informed the staff so that we can repair the issues so that others are not afftected as you were. We hope you will return to stay with us the next time you are in town so we can demonstate our committment to you comfort.

Thank you,

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
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Largo, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 2, 2014

Room was clean, staff helpful and friendly even in the wee hours of the morning when I was checking out. The hotel was easy to find, convenient to a lot of restaurants and types of food. The parking was great! Had wifi in the room and was able to find directions to the national parks but the front desk staff also looked them up for me. The room was very comfortable and quiet, I had no road noise or other guest noise to contend with. Booked online and received confirmation with all amenities listed. They provide free breakfast in the morning with checkout later than most hotels. I arrived shortly before check in time but the room was ready. The bed was one of those fluffy topped ones that you just feel like you are floating on a cloud. Thing I like about Hilton Hotels..they always have loads of pillows on the beds. Check out the next day was a breeze. Asked the front desk clerk about the National Forest I wanted to visit, not only did he tell me about it he also provided a map and told me the best time to visit.

  • Stayed February 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn Flagstaff, responded to this review, March 4, 2014
Dear Mrs H:

Thank you for taking the time to comment on your recent stay. We truly appreciate all your kind words as well as your business. We look forward to seeing you next time your in town.

Thanks,

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Flagstaff

Address: 350 West Forest Meadows Street, Flagstaff, AZ 86001
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Flagstaff
#2 Business Hotel in Flagstaff
#4 Family Hotel in Flagstaff
#5 Romantic Hotel in Flagstaff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Flagstaff 3*
Number of rooms: 89
Official Description (provided by the hotel):
At the Hilton Garden Inn Flagstaff leisure travelers as well as the busy executives will be pleased to find everything necessary to make your trip to Northern Arizona relaxing and enjoyable. Our hotel is in the ideal location for exploring all the wonders of Northern Arizona including Historic Downtown Flagstaff,Route 66,the Grand Canyon National Park, Scenic Sedona, Oak Creek Canyon, The Painted Desert National Park, and much more. ... more   less 
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Also Known As:
Hilton Garden Inn - Flagstaff Hotel Flagstaff
Flagstaff Hilton Garden Inn
Hilton Flagstaff

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