I'd like to start by saying the staff is definitely very friendly. However, my boyfriend and I checked in at about 2 a.m. to get a good nights rest before we had to continue on our journey the next day and we barely got any sleep at all. The curtains didn't close so we didn't even feel comfortable enough to change our clothes in the room rather than the bathroom. It was freezing cold and after we bundled up enough to finally get some sleep (and turned the heater on high) we were woken up four times by the phone ringing early in the morning with the lady at the front desk saying that she needed me to come down immediately to discuss my account because I had apparently not paid for my room which by the way I had paid in full in cash at check-in and the staff member who checked us in had misplaced record of my payment and the payment itself. When we finally got back to sleep we were woken up AGAIN ny housekeeping at about 8 a.m. I was extremely disappointed with our stay and I don't believe it was worth the $150 I paid for about four hours of sleep.

My family (wife and 2 kids) and I stayed here for 1 night in December after doing the North Pole Experience. I am a Hilton HHonors Gold member.

Location: The hotel is conveniently located right off the I-17 as you enter Flagstaff. It is situated on the side of the road, but tucked back enough so that road noise was not an issue. Since it is a tourist area, there are a lot of other hotels and restaurants nearby.

Check-In: We arrived around 3pm on a Sunday and check-in was very quick. The front desk staff (forgot his name) was extremely friendly and very helpful. Definitely much better than most people. Being a Gold HHonors member, I did receive 2 bottles of water, breakfast vouchers, and 2 vouchers for beverages from their store. This included bottled beer or wine, which is unfortunate, since I don't drink. The free beverages seem to be a unique benefit for this particular property. I did check-in online the day before and picked a room. However, we were given a different room, but was still on the top floor away from the elevator.

Property/Room: I booked a standard double room and received the same. The room had 2 double beds with an LCD TV, fridge, microwave, and coffee maker. It did seem a bit cramped, but we were there for only a night so it didn't matter. What did matter was the fact that the walls were pretty thin, so I could hear the family next door watching TV and laughing every few minutes until about midnight. Normally I would do something about it, but my kids were sound asleep and I didn't want to disturb them. My usual tactic would be to run the A/C on fan mode to drown out the background noise, but for some reason the A/C did not have a fan mode. The bed was nice because you could actually choose your firmness setting by turning a dial.

Amenities: The property is your standard Hilton Garden Inn. Keep in mind that breakfast is not free here, unless you are an HHonors Gold or Diamond member. The buffet has your usual hot and cold choices, almost similar to a breakfast buffet at an extended stay property (e.g. Residence Inn, Homewood Suites). The hotel also has a fitness center, indoor pool, and business center. The lobby area has a nice coffee/tea/hot chocolate station, perfect for a cold winter day.

Service: As mentioned above, the front desk staff was excellent and very friendly. The staff in the dining area during breakfast was also very friendly.

Overall it was a good experience. I only wish that the noise wasn't an issue (or at least get an A/C system with a fan mode).

We stayed at the Hilton Garden Inn over Christmas and we enjoyed our stay. The hotel was comfortable and we got a good night's sleep. The front desk staff was very friendly and helpful and he definitely made the stay very enjoyable.

Hilton Garden Inn in Flagstaff is a perfect location for sightseeing the Grand Canyon. The hotel is clean, organized and is very close to downtown Flagstaff.

It has an indoor pool and has Coco's nearby for breakfast, lunch and dinner.