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“Not worth the money.” 3 of 5 stars
Review of Hilton Garden Inn - Flagstaff

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Hilton Garden Inn - Flagstaff
3.0 of 5 Hotel   |   350 West Forest Meadows Street, Flagstaff, AZ 86001   |  
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Ranked #2 of 65 hotels in Flagstaff
GreenLeadersSilver level
1 review
2 helpful votes 2 helpful votes
“Not worth the money.”
3 of 5 stars Reviewed January 28, 2013 via mobile

I'd like to start by saying the staff is definitely very friendly. However, my boyfriend and I checked in at about 2 a.m. to get a good nights rest before we had to continue on our journey the next day and we barely got any sleep at all. The curtains didn't close so we didn't even feel comfortable enough to change our clothes in the room rather than the bathroom. It was freezing cold and after we bundled up enough to finally get some sleep (and turned the heater on high) we were woken up four times by the phone ringing early in the morning with the lady at the front desk saying that she needed me to come down immediately to discuss my account because I had apparently not paid for my room which by the way I had paid in full in cash at check-in and the staff member who checked us in had misplaced record of my payment and the payment itself. When we finally got back to sleep we were woken up AGAIN ny housekeeping at about 8 a.m. I was extremely disappointed with our stay and I don't believe it was worth the $150 I paid for about four hours of sleep.

  • Stayed January 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn - Flagstaff, responded to this review, January 29, 2013
Dear caseycat44:

Thank you so much for your review and I apologize that you experienced a poor level of service and amenities. We have addressed the issues you mentioned with our staff and apologize that the comfort of your stay was interrupted. We hope the next time you're in the area you will consider staying with us again.

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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533 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Phoenix, Arizona
Senior Contributor
49 reviews 49 reviews
48 hotel reviews
Reviews in 43 cities Reviews in 43 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed January 17, 2013

My family (wife and 2 kids) and I stayed here for 1 night in December after doing the North Pole Experience. I am a Hilton HHonors Gold member.

Location: The hotel is conveniently located right off the I-17 as you enter Flagstaff. It is situated on the side of the road, but tucked back enough so that road noise was not an issue. Since it is a tourist area, there are a lot of other hotels and restaurants nearby.

Check-In: We arrived around 3pm on a Sunday and check-in was very quick. The front desk staff (forgot his name) was extremely friendly and very helpful. Definitely much better than most people. Being a Gold HHonors member, I did receive 2 bottles of water, breakfast vouchers, and 2 vouchers for beverages from their store. This included bottled beer or wine, which is unfortunate, since I don't drink. The free beverages seem to be a unique benefit for this particular property. I did check-in online the day before and picked a room. However, we were given a different room, but was still on the top floor away from the elevator.

Property/Room: I booked a standard double room and received the same. The room had 2 double beds with an LCD TV, fridge, microwave, and coffee maker. It did seem a bit cramped, but we were there for only a night so it didn't matter. What did matter was the fact that the walls were pretty thin, so I could hear the family next door watching TV and laughing every few minutes until about midnight. Normally I would do something about it, but my kids were sound asleep and I didn't want to disturb them. My usual tactic would be to run the A/C on fan mode to drown out the background noise, but for some reason the A/C did not have a fan mode. The bed was nice because you could actually choose your firmness setting by turning a dial.

Amenities: The property is your standard Hilton Garden Inn. Keep in mind that breakfast is not free here, unless you are an HHonors Gold or Diamond member. The buffet has your usual hot and cold choices, almost similar to a breakfast buffet at an extended stay property (e.g. Residence Inn, Homewood Suites). The hotel also has a fitness center, indoor pool, and business center. The lobby area has a nice coffee/tea/hot chocolate station, perfect for a cold winter day.

Service: As mentioned above, the front desk staff was excellent and very friendly. The staff in the dining area during breakfast was also very friendly.

Overall it was a good experience. I only wish that the noise wasn't an issue (or at least get an A/C system with a fan mode).

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn - Flagstaff, responded to this review, January 18, 2013
Dear IntlSalesGuy:

Thanks for taking the time to rate our hotel. We appreciate all your kind words. I’m so sorry you experienced some noise issues during your stay. We work diligently with our staff to ensure each of our guests is respectful of others, while still enjoying their stay. We regret you experienced a noise level that made your stay unpleasant. We hope you will give us
another shot the next time you are intown. We are eager to make your stay with us the best hotel experience you’ve ever had.

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bellevue, Washington
Top Contributor
69 reviews 69 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 14, 2013

We stayed at the Hilton Garden Inn over Christmas and we enjoyed our stay. The hotel was comfortable and we got a good night's sleep. The front desk staff was very friendly and helpful and he definitely made the stay very enjoyable.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn - Flagstaff, responded to this review, January 16, 2013
Thank you for taking the time to review our hotel. We truly appreciate your great scores and all your kind words.

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 9, 2013

Hilton Garden Inn in Flagstaff is a perfect location for sightseeing the Grand Canyon. The hotel is clean, organized and is very close to downtown Flagstaff.

It has an indoor pool and has Coco's nearby for breakfast, lunch and dinner.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn - Flagstaff, responded to this review, January 11, 2013
Thank you for taking the time to comment on your recent stay. We truly appreciate your business and all your kind words.

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Top Contributor
62 reviews 62 reviews
26 hotel reviews
Reviews in 33 cities Reviews in 33 cities
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed January 9, 2013

“The Value of a GNS is off the charts - good night's sleep.”

What did I do before I used TripAdvisor for picking my overnite stays ? Oh I remember, I tried to guess which place was worth my money, my time and would ensure we were well rested to continue our journey the next morning. The signs along the road all look the same even though the Inns are as different as the people who run them and no one hotel chain has the best in every town. I’m getting spoiled by my fellow travellers – one nice place after another. Thanks Guys – allow me to return the favour. On the 4th day of our road trip I chose to visit the Grand Canyon. Since it’s December and I have no idea what I am letting myself in for – especially with the weather ( hey I’m from Canada, how was I to know it’s 7000 ft above sea level and has tons of snow in winter ) I picked my first Hilton Inn - # 4 of hotels in Flagstaff. (Now that I know better, there are Inns I could have chosen that were closer to the Canyon…but NOW.. I know better. ) I was a bit taken back by some reviews of other higher rated places in Flagstaff with words like - close to the railway tracks, weak wifi, no elevators,..etc. My fears were quickly put to rest. Awesome location – pulled into Flagstaff from the west, followed the signs, 2 quick lefts and viola’ – there it was. Ok – the huge Hilton sign helped too. Heavy snow all around, hanging on the trees and the buildings, Xmas lights all over the Inn – it was something to behold. And it just got better as I stepped in the door – fireplace all lit up, festive decorations everywhere, smiling, happy people. I tell you – I was looking for Bing Crosby belting out an Irving Berlin tune with Norman Rockwell sitting beside him. An awesome young man checked me, very quickly – picked me a nice room, gave me 2 free bottles of water and set me on my way. Clean place with that clean smell that doesn’t come out of a can, great furniture and ..again ..everything I look for ..nay..now need and expect in a room. Excellent work station with a killer wifi connection and hard line plug, lots of light and plugs, perfect big flat screen TV with a great cable package, little fridge, microwave, coffee maker, hair dryer, iron and board – the stuff I deserve. Excellent bathroom, princess water pressure with lots of settings, plenty of complimentary lotions – like makeup remover. In the morning I was treated to an incredible breakfast served by two sweet ladies, surrounded by moms and little kids and other travellers. Cost of $9.99. The thing is, nice places get nice reputations and attract nice people. This Inn was just a fun place to stay in as well as being a great place that still left change in my pocket. Having said that – there were a few issues .The bed was a ‘dial a bed ‘ where you adjust the firmness by turning a dial – one for each side. The bed itself was new and worked as expected and I was able to adjust it to what I wanted – it just wasn’t that comfortable for me as a pillowtop – but this is a personal preference- not a failure of the bed. However I did check out the pool, the workout room and the sauna. Now I arrived fairly late, fighting a cold and not winning and the young man did inform me that the area closed at 11. I stepped around the corner for something to eat at Coco’s and came back late, making it down to the pool/workout area by 10:15. Nice pool, but it was stretch to call it a workout area – a treadmill, an elliptical and a crunch bench do not make a work out area. My main focus was the sauna, I had told the front desk I would be using it to loosen up my chest from my cold. After 15 mins on the treadmill I stepped into the Sauna at about 10:40. At the stroke of 11 the night manager stepped into the room, opened and closed the sauna door in a not so subtle manner and then turned off the Sauna ! Now I’ve thought about this for awhile, I’ve stayed in some very nice places since then –most workout areas open 24 hours or I’ve had Management offer to open it up for me after hours. We’re not talking about small kids running around making a lot of noise or young folk partying heavy – it was one old man sitting in a sauna. It just seemed tacky and lacking in class. But that’s all my whine. Stay here, it’s a great place, run by great people and you will have a great time, I promise. As for me – I’m going to soak in the Jacuzzi in another great hotel in another town – picked for me by my fellow travellers. Oh yes, it’s midnite here, but that's another story. As always I shot video of this delightful place @

http://youtu.be/wboJV1Mf_z0 .

Location @ googlemap @www.yolotraveller.com

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn - Flagstaff, responded to this review, January 16, 2013
Thank you for taking the time to review our hotel. We truly appreciate your great scores and all your kind words.

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 3, 2013

My family of 5 stayed here for one night in august 2012. GREAT location from our travels between Sedona and The Grand Canyon. Hotel staff was very nice. Rooms were clean and comfortable. would stay here again!

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn - Flagstaff, responded to this review, January 4, 2013
Dear Mr. G:

Thanks for all your kind words. We truly appreciate your business and look forward to seeing you next time your in town.

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Island, NY
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 2, 2013 via mobile

I primarily stay at Hilton Hotels. This was pretty good. Nothing stood out but nothing was bad either so I give it a solid review. The only negative I think is the parking lot was very small. However the location was fantastic , very close to downtown Flagstaff. Additionally, the breakfast they provided was very good and the price was wonderful.

Stayed December 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFlagstaffAZ, General Manager at Hilton Garden Inn - Flagstaff, responded to this review, January 11, 2013
Thank you for taking the time to comment on your recent stay. We truly appreciate your business and all your kind words.

Toby Gladden
General Manager
Hilton Garden Inn-Flagstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn - Flagstaff

Address: 350 West Forest Meadows Street, Flagstaff, AZ 86001
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Flagstaff
#1 Business Hotel in Flagstaff
#2 Family Hotel in Flagstaff
#5 Romantic Hotel in Flagstaff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn - Flagstaff 3*
Official Description (provided by the hotel):
At the Hilton Garden Inn Flagstaff leisure travelers as well as the busy executives will be pleased to find everything necessary to make your trip to Northern Arizona relaxing and enjoyable. Our hotel is in the ideal location for exploring all the wonders of Northern Arizona including Historic Downtown Flagstaff,Route 66,the Grand Canyon National Park, Scenic Sedona, Oak Creek Canyon, The Painted Desert National Park, and much more. ... more   less 
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Also Known As:
Hilton Garden Inn - Flagstaff Hotel Flagstaff
Flagstaff Hilton Garden Inn
Hilton Flagstaff

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