Our stay was very good, just didn't get clean towels on 2nd day/night's stay (2 nights/1.5 days). Due to "renovation" the elevator we used the first was "out of service" the second night. Location of room was wonderful...view of San Francisco Peaks. Only thing I was not satisfied with was the payment, received receipt our 2nd night and was told that amount on the receipt would be charged to my credit card. Next day, I found out they overcharged my by almost $200 which was resolved BUT found another charge for 2nd night for extra room I did not reserved or used. Come on now!! this shouldn't happen because the overcharges messed with my personal bills and groceries I need to buy til my next payday for my family or gas for our vehicle. So far I have talked to 3 different customer service reps at their front desk regarding the overcharges, which is still in the progress "it's being credited to your account and may take a week" per the customer service rep today. (4 days after check out) SMH Should've stay at Motel 6.

Spent 2 nights at Hampton Inn while I was on business. I enjoyed my stay despite the lobby renovation. The voucher to receive free breakfast & lunch voucher made up for my inconvenience from the renovation. The hotel was quiet, even had the exercise room & sauna to myself morning and evening.

When I was leaving the hotel I stopped at the front desk and talked with the young lady attendant. Informed her that I was not told about the remodel at the time of reservation but the day before I saw the email from a STAFF member (that's probably why it was in my junk mail folder) that informed me of the remodel. I didn't want to make changes so left it alone. I informed her that the iron did not heat enough, the foldout bed seemed as if it wasn't made so I put another set of sheets on it. I also informed her that there was no one at the breakfast to inform that there was only one omelet in the pan and never filled and never saw an attendant during the time the 3 of us were having breakfast. She did apologize. I asked for the manager and he/she was not there. I asked her to have the manager contact me to discuss my experience. Never heard from the manager. While filling out this survey last night (about 24hrs ago), I found out from one of the questions regarding Hampton Inns 100% satisfaction. I stopped filling out the survey and decided to call the Hotel and talk with the manager to see if they could redeem themselves and try to make me "satisfied". Manager was not there--understandable since it was 9 or 10pm. I left my name and number with the gentleman on the phone. Did not hear from the manager. So here is my review.I had stayed at this location in the past without problems with good service. This time it was disappointing and the worse part is that my wife and I had a friend visiting from another country on vacation with us.

Just spent the weekend with my daughter's family to celebrate her birthday. We love the joining rooms, wonderful Hot Chocolate any time of day, warm fireplace, great hot breakfast each morning and fabulous beds. Found out the beds are so great that Hilton is going to replace all beds in their hotels with Hampton beds. Staff was wonderful. And when we came back from the Lowell Observatory the Hot Chocolate was ready with the warm fire and great pool with a warm spa. So glad as the temp outside was 7 degrees. The next day they gave us the perfect directions to the sledding places and that night my granddaughter's team from Gilbert Polar Ice beat the Flagstaff hockey team. Great place for family fun.