We checked in after a long drive from Oklahoma City. Our room was warm. We turned the hvac unit on high and it put out a speed that was slower than a typical low. I checked the filter which was clean as could be. I went downstairs and asked the desk clerk if they had an over ride which they did not. He suggested opening the window. I went to the car and got a small fan I had. I did open the window but the screen wasn't secure and I didn't want a mosquito infestation so we made due with the little fan and lackluster ac. I approached the morning clerk regarding the ac issue. She offered to initially deduct $25 from the bill. I told her three of the four people in the room were congested because having the fan blowing on their faces otherwise it was too warm. (I'd contacted a friend who works at Hampton who said they have a money back guarantee and it especially applies to ac, which I wasn't even aware of) I then asked to speak to a manager because I said I just didn't feel $25 was an acceptable amount for a room that we couldn't get comfortable. The desk clerk then offered the guarantee to us stating that the manager would call us with a follow up phone call (which did not happen). The motel was exceptionally clean and the staff was friendly. The breakfast was very good. I didn't like that I had to play a dance to get my money back but I did receive it so that's what matters. I stressed to the clerk to please have maintenance look at the unit because the fan speed definitely wasn't working.
- Official Description (provided by the hotel):
- Enjoy a warm welcome and friendly service at our convenient Hampton Inn Flagstaff hotel. Unwind in a comfy guest room and watch TV, catch up with work using the handy lap desk, or stay connected with free high-speed WiFi internet access. Surf the web in our free business center offering free printing services, or work out in our fitness center. Start your day right with Hampton’s free hot breakfast and make sure you try our famous waffles. If you’re in a rush, grab a healthy Hampton On the Run® Breakfast Bag on your way out the door, Monday through Friday. Unwind after an eventful day with a relaxing swim in our beautiful indoor pool and whirlpool. ... more less
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- Also Known As:
- Hampton Inn Flagstaff East Hotel Flagstaff
- Flagstaff Hampton Inn