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“Not as good as the other Hampton Inn in Flagstaff” 3 of 5 stars
Review of Hampton Inn Flagstaff

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Hampton Inn Flagstaff
2.5 of 5 Hotel   |   3501 E. Lockett Rd, Flagstaff, AZ 86004   |  
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Ranked #6 of 65 Hotels in Flagstaff
Minneapolis, Minnesota
Top Contributor
107 reviews 107 reviews
25 hotel reviews
Reviews in 38 cities Reviews in 38 cities
62 helpful votes 62 helpful votes
“Not as good as the other Hampton Inn in Flagstaff”
3 of 5 stars Reviewed November 13, 2012 via mobile

Reasonable place to stay, although there is a railroad nearby and the building is dated. We accidentally went to the other Hampton Inn in west Flagstaff, which looked much newer and nicer. Might be a better option to stay there.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesse B, General Manager at Hampton Inn Flagstaff, responded to this review, November 14, 2012
Thank you sharing this review in regards to your recent stay at The Hampton Inn East Flagstaff. While the other Hampton Inn was built after this property we still strive to delivery an excellent guest experience and superior customer service. We will continue to improve our hotel to ensure your satisfaction. Thank you for your feedback.
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369 reviews from our community

Traveler rating
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    68
    22
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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English first
Amarillo, Texas
Top Contributor
104 reviews 104 reviews
17 hotel reviews
Reviews in 53 cities Reviews in 53 cities
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed November 11, 2012

I chose this Hampton because was on the east side of town in the direction we were traveling. We found it to be an older design with smaller rooms and less amenities (no fridge or microwave, slower internet). It has three diamonds in AAA book, but we would not give it that many. The carpets were well-worn; dust and dirt lined the edges and corners. The first room we were put in had a dirty carpet that vaguely smelled of something similar to cat urine. The clerk gave us a different room, which was better. The breakfast had the usual Hampton Inn items, but things didn't seem as fresh as we've had elsewhere at Hamptons. It just seemed that overall cleanliness was not a priority. Perhaps corporate should also schedule some updating.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesse B, General Manager at Hampton Inn Flagstaff, responded to this review, November 14, 2012
Thank you for sharing this review in regards to your recent stay. I am sorry to hear you did not enjoy your recent stay with us here at The Hampton Inn. We do have some updating planned this winter which will hopefully address any of your current concerns. Thank you for taking the time to share this with us.
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Phoenix, Arizona
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 8, 2012

I stayed here 9 days while on business and everyone was extremely friendly and helpful. I had a problem with my sink and they had it fixed within 10 minutes. The hotel was very clean. The breakfast they offer is excellent and there is something for everyone. Highly recommend and would stay here for a family vacation or again anytime.

Room Tip: If you are a smoker the end of the second level has it's own door to the parking lot with a asht...
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesse B, General Manager at Hampton Inn Flagstaff, responded to this review, November 14, 2012
Thank you so much for sharing such a kind review. We love hearing about our team being helpful and this feedback really makes us continue to provide great customer service. We would love to have you and your family back to stay with us. Thank you!
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Ohio
Top Contributor
64 reviews 64 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed November 8, 2012

You will find several otherr reviews which correlate to our experience at this hotel.
The staff, breakfast, room and all things hotel related are absolutely fine.
The problem is the surroundings. Possibly, due to zoning or a local ordinance, there is no large sign to assist in locating this hotel.
Upon checking in, you should notice a sign indicating there are train crossings nearby. Oh, how I wish I would have questioned the sign.
Many trains all through the night. This was not a restful night at all.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesse B, General Manager at Hampton Inn Flagstaff, responded to this review, November 14, 2012
Thank for taking the time to write this review in regards to your recent stay at the Hampton Inn East Flagstaff. I am glad to hear your enjoyed the staff and everything in regards to the hotel. I do apologize about the noise from the train. Unfortunately exterior noise is not something we can directly control but do strive to provide a great guest experience with everything we can. I hope you continue to stay with Hampton Inn. Thank you.
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Las Vegas, Nevada
Senior Contributor
48 reviews 48 reviews
23 hotel reviews
Reviews in 34 cities Reviews in 34 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 5, 2012

This was the 1st stop on our recent road trip. I look for the Hilton brands on our route and trust when I get there, I'll have a clean, comfortable room. Had a great stay here and learned of the breakfast to go bags. Really appreciate this amenity as we don't like to sit down to breakfast first thing in the morning so we usually just pass on the free breakfast. The bag includes an apple, a muffin, a breakfast bar, bottle of water and a box of mints. We had a long drive to Amarillo and appreciated the snacks on the way.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesse B, General Manager at Hampton Inn Flagstaff, responded to this review, November 8, 2012
Thank you so much for sharing this review. Our team was delighted to hear you had a great stay here at the Hampton Inn Flagstaff. We pride ourselves on providing clean and comfortable rooms. I am also happy to hear you enjoyed our breakfast bags to go. Just one of the great things Hampton offers to make your stay more enjoyable. If you are ever in Flagstaff again, come by and see us!
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South Riding, VA
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 23, 2012

My friend broke his foot and we had to stay in this hotel five nights on a cross country trip. Everyone in the hotel was very helpful. Ana went out of her way to help get my friend to breakfast each morning. We had no wheel chair so we used the computer chairs on wheels. Ana would wheel him around, take the chair back when we were through, and help in any other way she could. She was an angel!

Room Tip: We needed a room near the elevator. We got the closest one. I think any room in this hotel would...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesse B, General Manager at Hampton Inn Flagstaff, responded to this review, October 24, 2012
Thank you so much for such a great review. Ana is an extremely valuable member of our team and we love hearing good things about her. I hope your friend gets back on his feet soon and if you are ever in Flagstaff again, we would love to have you back. Thank you!
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Benicia, California
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed September 26, 2012

I have stayed at several Hampton Inns before, and they are mostly newly built with great amenities. So I picked this hotel over others, even though it was farther to places we wanted to visit, and pricier than the other hotels in the neighborhood. It was, however, a much older building, possibly converted to a Hampton Inn, and it showed its age. The single pane windows were very small making the room dark, and you could hear every train passing by. The hotel did not have decent signs, and it was easy to miss the street leading to the hotel.

Otherwise, the service, cleanliness, and breakfast were good as expected from a Hampton Inn.

  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesse B, General Manager at Hampton Inn Flagstaff, responded to this review, September 27, 2012
Thank you for taking the time to write this review and let us know how we are doing. Your feedback helps our team continually grow and improve. This property was built originally as a Hampton Inn and we continue to operate under the Hampton's great standards despite having some structural challenges. I am happy to hear about our service, cleanliness and breakfast. Thank you again.
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Additional Information about Hampton Inn Flagstaff

Address: 3501 E. Lockett Rd, Flagstaff, AZ 86004
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Flagstaff
#6 Family Hotel in Flagstaff
#9 Romantic Hotel in Flagstaff
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Flagstaff 2.5*
Number of rooms: 50
Official Description (provided by the hotel):
Enjoy a warm welcome and friendly service at our convenient Hampton Inn Flagstaff hotel. Unwind in a comfy guest room and watch TV, catch up with work using the handy lap desk, or stay connected with free high-speed WiFi internet access. Surf the web in our free business center offering free printing services, or work out in our fitness center. Start your day right with Hampton’s free hot breakfast and make sure you try our famous waffles. If you’re in a rush, grab a healthy Hampton On the Run® Breakfast Bag on your way out the door, Monday through Friday. Unwind after an eventful day with a relaxing swim in our beautiful indoor pool and whirlpool. ... more   less 
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Also Known As:
Hampton Inn Flagstaff East Hotel Flagstaff
Flagstaff Hampton Inn

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