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“Older, well-worn, less spacious Hampton Inn” 3 of 5 stars
Review of Country Inn & Suites By Carlson, Flagstaff

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Country Inn & Suites By Carlson, Flagstaff
2.5 of 5 Hotel   |   3501 E Lockett Rd, Flagstaff, AZ 86004 (Formerly Hampton Inn Flagstaff)   |  
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Ranked #11 of 63 Hotels in Flagstaff
Certificate of Excellence
Amarillo, Texas
Level Contributor
141 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
“Older, well-worn, less spacious Hampton Inn”
3 of 5 stars Reviewed November 11, 2012

I chose this Hampton because was on the east side of town in the direction we were traveling. We found it to be an older design with smaller rooms and less amenities (no fridge or microwave, slower internet). It has three diamonds in AAA book, but we would not give it that many. The carpets were well-worn; dust and dirt lined the edges and corners. The first room we were put in had a dirty carpet that vaguely smelled of something similar to cat urine. The clerk gave us a different room, which was better. The breakfast had the usual Hampton Inn items, but things didn't seem as fresh as we've had elsewhere at Hamptons. It just seemed that overall cleanliness was not a priority. Perhaps corporate should also schedule some updating.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesse B, General Manager at Country Inn & Suites By Carlson, Flagstaff, responded to this review, November 14, 2012
Thank you for sharing this review in regards to your recent stay. I am sorry to hear you did not enjoy your recent stay with us here at The Hampton Inn. We do have some updating planned this winter which will hopefully address any of your current concerns. Thank you for taking the time to share this with us.
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433 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
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English first
Phoenix, Arizona
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 8, 2012

I stayed here 9 days while on business and everyone was extremely friendly and helpful. I had a problem with my sink and they had it fixed within 10 minutes. The hotel was very clean. The breakfast they offer is excellent and there is something for everyone. Highly recommend and would stay here for a family vacation or again anytime.

Room Tip: If you are a smoker the end of the second level has it's own door to the parking lot with a asht...
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesse B, General Manager at Country Inn & Suites By Carlson, Flagstaff, responded to this review, November 14, 2012
Thank you so much for sharing such a kind review. We love hearing about our team being helpful and this feedback really makes us continue to provide great customer service. We would love to have you and your family back to stay with us. Thank you!
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Ohio
Level Contributor
69 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed November 8, 2012

You will find several otherr reviews which correlate to our experience at this hotel.
The staff, breakfast, room and all things hotel related are absolutely fine.
The problem is the surroundings. Possibly, due to zoning or a local ordinance, there is no large sign to assist in locating this hotel.
Upon checking in, you should notice a sign indicating there are train crossings nearby. Oh, how I wish I would have questioned the sign.
Many trains all through the night. This was not a restful night at all.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesse B, General Manager at Country Inn & Suites By Carlson, Flagstaff, responded to this review, November 14, 2012
Thank for taking the time to write this review in regards to your recent stay at the Hampton Inn East Flagstaff. I am glad to hear your enjoyed the staff and everything in regards to the hotel. I do apologize about the noise from the train. Unfortunately exterior noise is not something we can directly control but do strive to provide a great guest experience with everything we can. I hope you continue to stay with Hampton Inn. Thank you.
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Las Vegas, Nevada
Level Contributor
54 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed November 5, 2012

This was the 1st stop on our recent road trip. I look for the Hilton brands on our route and trust when I get there, I'll have a clean, comfortable room. Had a great stay here and learned of the breakfast to go bags. Really appreciate this amenity as we don't like to sit down to breakfast first thing in the morning so we usually just pass on the free breakfast. The bag includes an apple, a muffin, a breakfast bar, bottle of water and a box of mints. We had a long drive to Amarillo and appreciated the snacks on the way.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesse B, General Manager at Country Inn & Suites By Carlson, Flagstaff, responded to this review, November 8, 2012
Thank you so much for sharing this review. Our team was delighted to hear you had a great stay here at the Hampton Inn Flagstaff. We pride ourselves on providing clean and comfortable rooms. I am also happy to hear you enjoyed our breakfast bags to go. Just one of the great things Hampton offers to make your stay more enjoyable. If you are ever in Flagstaff again, come by and see us!
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South Riding, VA
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 23, 2012

My friend broke his foot and we had to stay in this hotel five nights on a cross country trip. Everyone in the hotel was very helpful. Ana went out of her way to help get my friend to breakfast each morning. We had no wheel chair so we used the computer chairs on wheels. Ana would wheel him around, take the chair back when we were through, and help in any other way she could. She was an angel!

Room Tip: We needed a room near the elevator. We got the closest one. I think any room in this hotel would...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesse B, General Manager at Country Inn & Suites By Carlson, Flagstaff, responded to this review, October 24, 2012
Thank you so much for such a great review. Ana is an extremely valuable member of our team and we love hearing good things about her. I hope your friend gets back on his feet soon and if you are ever in Flagstaff again, we would love to have you back. Thank you!
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Benicia, California
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed September 26, 2012

I have stayed at several Hampton Inns before, and they are mostly newly built with great amenities. So I picked this hotel over others, even though it was farther to places we wanted to visit, and pricier than the other hotels in the neighborhood. It was, however, a much older building, possibly converted to a Hampton Inn, and it showed its age. The single pane windows were very small making the room dark, and you could hear every train passing by. The hotel did not have decent signs, and it was easy to miss the street leading to the hotel.

Otherwise, the service, cleanliness, and breakfast were good as expected from a Hampton Inn.

  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesse B, General Manager at Country Inn & Suites By Carlson, Flagstaff, responded to this review, September 27, 2012
Thank you for taking the time to write this review and let us know how we are doing. Your feedback helps our team continually grow and improve. This property was built originally as a Hampton Inn and we continue to operate under the Hampton's great standards despite having some structural challenges. I am happy to hear about our service, cleanliness and breakfast. Thank you again.
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Tijeras
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed September 18, 2012

We arrived tired and hungry. There were fresh-from-the-oven chocolate chip cookies ready and waiting. The staff was friendly, fast and helpful. We asked about ordering pizza and the clerk gave us a couple of recommendations/menus. We had a second floor room that was clean and roomy with a king size bed, a couch and coffee table, a desk and chair, coffee set up, and, of course, the television. No fridge or microwave though. The breakfast was very good, a large selection of breakfast fare.

There are trains running nearby but the noise was not loud nor did it wake us during the night.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesse B, General Manager at Country Inn & Suites By Carlson, Flagstaff, responded to this review, September 21, 2012
Thank you so much for taking the time to write us a review. Here at The Hampton Inn East Flagstaff we love hearing feedback from our guest. It was a real pleasure to share your review with our team. I hope you come back and see us again sometime.

Thank you!!

Jesse Benites
General Manager
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Additional Information about Country Inn & Suites By Carlson, Flagstaff

Address: 3501 E Lockett Rd, Flagstaff, AZ 86004 (Formerly Hampton Inn Flagstaff)
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Flagstaff
#10 Business Hotel in Flagstaff
#10 Romantic Hotel in Flagstaff
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Flagstaff 2.5*
Number of rooms: 50
Official Description (provided by the hotel):
Welcome to the Country Inn & Suites Flagstaff! Easy access to the I-40 and the historic Route 66, and just a short drive to local attractions like the Northern Arizona University (NAU), Downtown Flagstaff, or the Arizona Snowbowl makes us a favorite among guests visiting the Flagstaff area. We offer modern and spacious rooms with free WiFi, a saltwater indoor pool and spa area, and a complimentary hot breakfast with both healthy and scrumptious food choices. We welcome pets and are wheelchair-accessible. In addition to these amenities, we also offer the friendliest service in town, welcoming each and every guest with a warm smile and making sure that they will feel right at home. That is what the Country Inn & Suites Flagstaff is all about, being your home away from home. ... more   less 
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Also Known As:
Hampton Inn Flagstaff East Hotel Flagstaff
Flagstaff Hampton Inn

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