We arrived tired and hungry. There were fresh-from-the-oven chocolate chip cookies ready and waiting. The staff was friendly, fast and helpful. We asked about ordering pizza and the clerk gave us a couple of recommendations/menus. We had a second floor room that was clean and roomy with a king size bed, a couch and coffee table, a desk and chair, coffee set up, and, of course, the television. No fridge or microwave though. The breakfast was very good, a large selection of breakfast fare.

There are trains running nearby but the noise was not loud nor did it wake us during the night.

The location and noise of this propety resulted in one of my worst hotel stays ever. First and foremost, there is a lot of outside noise that you will hear while inside your room. The most notable of which are the trains that constantly go by and blow their horns at every hour of the night. It's so noticeable, the property has a sign in the lobby stating "Railroad Crossing Near" just as a form of notice to guests. Even within the room, the single pane, jail-size windows let in noise from every passing car and the non-insulated walls will allow you to hear every sound from your neighbor's "extra-curricular" activities at night. Be sure to take ear-plugs.

The room itself is not too bad. The furnishings are standard Hampton Inn furnishings, but the tile in the bathroom definitely needs a refresh. The window in the room is pretty small, so little natural light gets in, resulting in a dungeon like atmosphere.

I am a Diamond Hilton member and have stayed at many of their top end resorts and also many Hampton Inns. I know to temper my expectations based on location and property; however, this was by far the worst experience I have had as a Hilton member. I WOULD NOT STAY at this property again any time in the future.

This was my first trip to Arizona and the Grand Canyon area. I was paying for this room using Hhonor points. I called the hotel to inform them I would be in late and to asure that I had a room. The young lady that was working the desk was very pleasant and assured me that I had a room. I also requested a non-down pillow for my girlfriend. When we arrived, the same employee was working the desk and was very welcoming. She thanked me for being a Hilton Honors guest and told me the pillows I requested were already in my room. After getting me checked she informed me about the breakfast and asked if there was anything else she cold do for me. The next night,after a day of visiting Sedona, we were looking for Pizza in the room. She gave me a list of places to call that deliver to the rooms. It's that extra step that is missing in customer service today. I am in the retail service business and would love to have a hundred of her.

As soon as we got into Flagstaff we needed info on Grand Canyon tours. The evening manager recommend a great company, contacted them with our questions, and set up our tour for the next day. Service above and beyond!