As soon as we got into Flagstaff we needed info on Grand Canyon tours. The evening manager recommend a great company, contacted them with our questions, and set up our tour for the next day. Service above and beyond!

I was very recently at this hotel.I was traveling with my two young grandchildren and I had arrived prior to the usual check in time. I was pleasently surprised when I was told my room was ready and I could check in now. One of the staff members, Henry Solaric, assisted me with unloading my car and with our luggage. He showed us to our room and on the way pointed out the pool to the kids, which we did use. We found the pool with nice clear water and the hot tub felt great. Angelina was very quick in responding to my request for additional linen. I found my room very clean with plenty of space for the kids. I did not use the internet as I was on a "playtime" trip. I slept very good that night. Great location, near mall resturants and Route 66.
Rachael S.

Our initial contact with the hotel staff the evening we checked in was not great. The front desk attendant was not helpful and was rude. He even accused me of being at the wrong hotel at check in. After a phone call, things were cleared up, but not great. He never apologized for being rude or anything. This just gave us a bad taste in our mouths. Once we got to the room, it was fine. The bed and shower was o.k. Nothing special. Very average. Ther carpet needs updating. The bed jiggled, the bathroom has very little counter space, and the counter that it did have was falling off. The hotel is near a railroad, and we could hear it. Thank goodness it didn't affect our sleep, since we had the fan on all night to block the outside noise. Breakfast was very good and well stocked. There was no fridge or microwave in the room. There was a microwave at breakfast, so you could re-heat your food if it was cold. We also were not impressed that we were never told we were going to be charged extra for having a baby with us. We used our own playpen, our own sheets, and she didn't even have a towel in the room for her -- no extra laundry for them to do. Plus, she didn't eat the breakfast. There really is no reason for this additional charge. There are so many other places to stay in Flagstaff. I will not be returning to this hotel.

I enjoyed the hotel and the staff was amazing. We stayed one night and then moved on. In that on night I used the SLOW business center, the okay pool and great hot tub and had a great breakfast. The rooms we great and clean. I had a great and needed sleep. The bathroom was also clean. Overall, it was an average hotel but a good experience.