This was my first trip to Arizona and the Grand Canyon area. I was paying for this room using Hhonor points. I called the hotel to inform them I would be in late and to asure that I had a room. The young lady that was working the desk was very pleasant and assured me that I had a room. I also requested a non-down pillow for my girlfriend. When we arrived, the same employee was working the desk and was very welcoming. She thanked me for being a Hilton Honors guest and told me the pillows I requested were already in my room. After getting me checked she informed me about the breakfast and asked if there was anything else she cold do for me. The next night,after a day of visiting Sedona, we were looking for Pizza in the room. She gave me a list of places to call that deliver to the rooms. It's that extra step that is missing in customer service today. I am in the retail service business and would love to have a hundred of her.