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“Great Location, Less than Spectacular Service” 4 of 5 stars
Review of Hampton Inn Flagstaff

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Hampton Inn Flagstaff
2.5 of 5 Hotel   |   3501 E. Lockett Rd, Flagstaff, AZ 86004   |  
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Ranked #6 of 65 Hotels in Flagstaff
Atlanta, Georgia
Top Contributor
98 reviews 98 reviews
67 hotel reviews
Reviews in 62 cities Reviews in 62 cities
100 helpful votes 100 helpful votes
“Great Location, Less than Spectacular Service”
4 of 5 stars Reviewed March 6, 2012

This Hampton is a bit dated. The room design is clearly from the 80's, the heating system is less than ideal, and the decor is a bit odd, but it is otherwise a clean and comfortable Hampton located reasonably close to the action in Flagstaff, with pleasant views.

We did experience some less than impressive customer service in the form of being unable to acquire a receipt for our stay while waiting at the desk in excess of 20 minutes in the middle of the day without any appearance by a staff member, but it is likely that this event was isolated to one slip, rather than being representative of the hotel staff in general.

Room Tip: All rooms are essentially the same.
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  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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370 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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English first
New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 22, 2012

I booked this place through Hotwire for about $70 and cannot be happier. The room was clean, very cozy, breakfast abundant, the staff was friendly. You can hear the train at times, but it's not loud at all and did not bother me. Will do it again!

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia Beach, Virginia
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed January 3, 2012

This Hampton Inn was just average - nothing really special about the place. It was clean, free Wi-Fi and pretty good selection of TV channels. The price was very good and we were very pleased with that. I tried to find a place relatively close to the 40 so that it was easy on and off. This place was fairly close to the 40 only about 4-5 miles away.

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Colorado
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed January 2, 2012

This Hampton is an older hotel with an odd, cramped location. Our room smelled musty and the ceiling was squeaking from people walking in the room above us until midnight. Since we were just staying one night, we did not complain. If I had to do it over again, I would stay at the Hampton on the south side of town. This was our first and last time at this Hampton.

Room Tip: If you stay here, make sure to get a room on the third floor.
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  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Boulder, Colorado
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 2, 2012

we arrived pretty late after driving 7 hrs from new mexico with our 3 yr old son. we booked a king suite online and it was quite expensive for what we got.
however, since it was new years eve many hotels in the area were booked pretty solid so it's understandable that hotels raise rates for this one night. i thought this only happened in places like NY or LA but i guess people in Flagstaff have to party in hotel rooms as well.

once we got into the room it was not a king suite and the room was overpowered by the smell of cheap deodorizer. it was so strong and bad that all my clothes still reek from the scent. the rooms was dingy and the carpet felt slimy to the bare foot.

i called to front desk to ask about our suite and they said there were no suites left and there's always a margin of error when booking online. really? the guy at the front desk was nice but offered nothing in return for this error. so we accepted the situation and unpacked for the night.

once we settled in we found a prescription pill on the floor. so much for vacuuming. i wiped down the bathroom floor with a towel and water so my child could have a bath and it was filthy. there was hair everywhere and it wasn't ours. once it was time to go to bed and we open the covers to find a headband. so much for changing the sheets in between customers.

the next day i complained nicely to the front desk and she took several dollars off of our bill but it's just not enough. i know hotels don't change the blankets but dirty sheets are unacceptable. she said she would have the manager call us and still no phone call. it cost us almost $100 to stay at this flea bag hotel. i advise you to save your money and sleep in your car. at least you know that dirty hair you'll find on your car seat is your own!

Room Tip: Looks like the hotels near the university seemed to be newer and probably less run down.
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  • Stayed December 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Saint George, Utah, United States
1 review
2 of 5 stars Reviewed December 3, 2011

when we got to the hotel and into our rooms wow surprised how small they were rented a king suite and 2 queens the beds were so spongy and the noise from the train tracks were horrible i am a dedicated hampton inn customer this was the worse the rooms had a stale odor not only that the next day it snowed and they didnt even clean the sidewalks or the parking lot no ice so you had to be extremely careful my husband slept maybe 4 hours total in the two days whatever you do dont stay here it is not worth it disappointed faithful hampton customer

  • Stayed December 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albuquerque, New Mexico
Top Contributor
55 reviews 55 reviews
32 hotel reviews
Reviews in 40 cities Reviews in 40 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed November 8, 2011

The hotel appears to be in an older building. It is well maintained and clean. I like the fact that the windows can be opened a few inches for fresh air. Staff is friendly and efficient. There was an issue regarding the bathtub but it was resolved. The price makes this Hampton Inn a great find for the budget-minded traveler. The breakfast area is clean and all the items were replenished. I liked the cookies at check-in, too. When I checked out this morning, there was snow, but staff provided me with a scraper and also told me I could have a late check-out if needed (it wasn't), If one hasn't "google-mapped" this place before showing up - and it is dark - it's a bit hard to find. Just turn south on 89 from I-40 at Exit 201, and take the first right at the first light. You'll then turn left at the "Hampton Inn" sign. It is right next to the "Days Inn."

Room Tip: Not sure -- the second floor - due to the design of the building - actually has some rooms that are...
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  • Stayed November 2011, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SGilliom, Manager at Hampton Inn Flagstaff, responded to this review, December 5, 2011
Thank you for taking the time to write this nice review. We are happy you enjoyed your stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Flagstaff

Address: 3501 E. Lockett Rd, Flagstaff, AZ 86004
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Flagstaff
#6 Family Hotel in Flagstaff
#9 Romantic Hotel in Flagstaff
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Flagstaff 2.5*
Number of rooms: 50
Official Description (provided by the hotel):
Enjoy a warm welcome and friendly service at our convenient Hampton Inn Flagstaff hotel. Unwind in a comfy guest room and watch TV, catch up with work using the handy lap desk, or stay connected with free high-speed WiFi internet access. Surf the web in our free business center offering free printing services, or work out in our fitness center. Start your day right with Hampton’s free hot breakfast and make sure you try our famous waffles. If you’re in a rush, grab a healthy Hampton On the Run® Breakfast Bag on your way out the door, Monday through Friday. Unwind after an eventful day with a relaxing swim in our beautiful indoor pool and whirlpool. ... more   less 
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Also Known As:
Hampton Inn Flagstaff East Hotel Flagstaff
Flagstaff Hampton Inn

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