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Days Inn and Suites Flagstaff East: Traveler Reviews

2.5 of 5
3601 E. Lockett Rd., Flagstaff, AZ 86004
Hotel amenities
Days Inn and Suites Flagstaff East
Ranked #14 of 64 hotels in Flagstaff
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129 reviews from our community

    Trip type
Traveler rating
    35
    46
    36
    9
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Date Rating
RAPID CITY
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 of 5 stars Reviewed December 30, 2012

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Review collected in partnership with Days Inn

Ask BEVERLY D about Days Inn and Suites Flagstaff East
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
flaggm, General Manager at Days Inn and Suites Flagstaff East, responded to this review
January 28, 2013
Beverly D, We are so thankful you were sent to us and that you enjoyed your stay! Please let us know if we can be of service anytime in the future.

Cindy Iniguez, GM
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RIO RICO
1 review
“graduation weekend”
5 of 5 stars Reviewed December 19, 2012

My daughter graduated from NAU and the family drove up to Flagstaff and rented 5 rooms at the Days Inn.. It was a great stay, the staff was more than helpful, gave us advice from driving in the snow to where to eat. They also provided us with shovels to dig our car out from the snow. Breakfast was delicious although we only got biscuits and gravy one morning. The ladies that took care of breakfast were very kind and helped us with warming up milk for the little ones. The pillows were awful so bring your own.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask DELIA S about Days Inn and Suites Flagstaff East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
flaggm, General Manager at Days Inn and Suites Flagstaff East, responded to this review
January 28, 2013
Delia S,

So glad you had a great stay during Graduation and congratulations on your daughters accomplishments. We have had some complaints lately on our pillows and are looking into other options. Keep in mind that we always have the softer pillows per request at our desk.

Sounds like you enjoyed all the other aspects of your stay and we are thankful for your business.

If you are ever up this way, we would love to see you for a return visit.

Cindy Iniguez, General Manager
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oh
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“ch”
4 of 5 stars Reviewed December 4, 2012

We stayed here after a long day of driving and we appreciated the very friendly staff and clean rooms.
Refrigerator/freezer in room worked very well, but the freezer could use a defrosting (room 204).
The internet connection in the room was very slow, which was a minor inconvenience.
There was LOTS of hot water in the shower and the hot breakfast was very good !!
Would definitely stay here if we are ever in Flagstaff again.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask c h about Days Inn and Suites Flagstaff East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
flaggm, General Manager at Days Inn and Suites Flagstaff East, responded to this review
January 28, 2013
CH..

Thank you for all your kind words and we are so glad you had a great stay. Hope to see you on a future trip.

Cindy Iniguez, GM
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Bloomington, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Worse pillows ever. Heed the other comments here!”
1 of 5 stars Reviewed December 1, 2012

The pillows are VERY stiff and THICK. They don't give at all. Both my wife and I said it was the worst nights sleep in a hotel. Since the pillows don't give and they are Thick and high, your neck does not lay right and will end up with a stiff and sore neck and keep waking up since you are uncomfortable. The train noise is noticeable and we had to turn on the fan as white noise. If you want a good nights sleep, don't stop here. I told the person at the desk they should burn all the pillows and explained how uncomfortable they were. All she said was she was sorry. Others have complained about their pillows in other comments here. The management has not done anything about it. At least have one softer pillow in the room to give people a choice. I told here she should have the manager/owner sleep in that room to feel the experience. Heed the warnings from other comments here on tripadvisor unless you like hard and stiff pillows and don't mind train whistles.

  • Stayed December 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Dave K about Days Inn and Suites Flagstaff East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
flaggm, General Manager at Days Inn and Suites Flagstaff East, responded to this review
January 28, 2013
Hi Dave,

Wanted to let you know we are doing everything we can about changing the standards of our pillows. It may take some time, but rest assured, we always have alternate sizes and firmness available at the desk.

As for our train, you are in a Historic Railroad town and BNSF railway uses Flagstaff as their main line from one side if the US to the other. What you are hearing is a Wayside Horn in which the city has installed to help prevent accidents as well as alert people to the tracks. We do have double pained windows here and will look into some other options for noise control. The Wayside Horns have helped tremendously over the years to help eliminate the loud common horn from the actual train.

We do hope you will give us another shot next time you are in the area. We would love to show you that our hotel takes a lot of pride in our customer service and cleanliness. Please call me if you book in the future and we will give you a special discount for your return visit.

Cindy Iniguez, GM
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GOLDEN VALLEY
1 review
4 of 5 stars Reviewed November 18, 2012

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Review collected in partnership with Days Inn

Ask GL E about Days Inn and Suites Flagstaff East
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
flaggm, General Manager at Days Inn and Suites Flagstaff East, responded to this review
January 28, 2013
Thank you for your kind response and comments. We hope the rest of your trip was just a great and hope to see you again soon.

Cindy Iniguez, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
 
 
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Additional Information about Days Inn and Suites Flagstaff East

Also Known As:
Days Inn And Suites Flagstaff East Hotel Flagstaff
Days Inn And Suites Flagstaff East Hotel
Days Inn Flagstaff
Flagstaff Days Inn
Address: 3601 E. Lockett Rd., Flagstaff, AZ 86004
Region: United States > Arizona > Flagstaff
Amenities:
Business Center Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Best Value Hotels in Flagstaff
#11 Family Hotels in Flagstaff
Price Range: $
Hotel Class:2.5 star (2.5*)
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