I have never been a big Howard Johnson patron, and this most recent visit hasn't helped with my view.
Just outside of Flagstaff off the interstate, so location is good for overnight stop. Rooms as fairly basic, but was clean and the bed was decent (score of 5/10 when compared to more upscale hotels) - the view of the mountains out our door was breathtaking, so that was a plus -- rest goes downhill from there...
Front desk staff was rude and non-accomodating in anyway.. We were stuck in Albuquerque in a storm and called about canceling due to weather and staying in Gallup instead. Instead of being remotely reasonable, the front-desk response was -- your check-out is at 11:00am tomorrow, be here by then or we charge you for the night anyways. Add to that, the rude tone and it just didn't start the idea of staying here off well...
We pushed through the storm and arrived at 2:00am in the morning -- got checked in, after having to provide nearly every identifying piece of information short of a blood type, we finally got room keys.
Rooms were basic, but nothing wrong with them, decent beds and bathroom...
Breakfast might of well of been non-existent -- only hot food was make-your-own waffles which the machine was pretty sub-par for that task... Eating area is very small, can only handle 8-10 people at a time, cramped, dirty and lacking any real oversight by staff - beverages were constantly empty... We decided to go down the road and have Denny's instead...
Checkout was simple... Overall, will likely pass on this location in the future -- other nicer establishments in the immediate area (next door even)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 19, 2013
Dear Guest
Sorry for your experience with a front desk,management will talk to person who check you inn,and we appologies for that,cancellation policy is strict for all most all hotels in this days,reson we notice many time people taking advantage,if you came for breakfast arround 9 or all most by 9 am,because of breakfast time is all most done some times they do not fill up more. management have inform all employees in that sechutation any one even come little after 9 they have to take it out for the guests,we serve all our breakfast according to frenchise recomendation,because of we are not a 5 star hotel we do not serve here hot breakfast like eggs or beacon,when guest comparing breakfast with other hotels they should compare rate also.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.