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Super 8 I-40 Flagstaff Mall: Traveler Reviews

2.0 of 5
3725 N Kasper Ave, Flagstaff, AZ 86004
Hotel amenities
Super 8 I-40 Flagstaff Mall
Ranked #22 of 64 hotels in Flagstaff
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85 reviews from our community

    Trip type
Traveler rating
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Date Rating
HELOTES
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Christmas Vacation”
3 of 5 stars Reviewed December 25, 2012

Sure, it wasn't the greatest place we stayed at during our Christmas vacation. Although the room may have been a bit small with a slight odor (mayby something cooked in the microwave?), all in all compared to the other hotels in the same location it was a good value!

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Review collected in partnership with Super 8

Ask RICKEYFF about Super 8 I-40 Flagstaff Mall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FlagSuper8, General Manager at Super 8 I-40 Flagstaff Mall, responded to this review
January 3, 2013
Dear Traveler, Thank you for your review. I will make sure we get the issue with the smell taken care of. Unfortunately you weren't please with the size of your room, however, we do offer more spacious rooms at our location as well. We hope you enjoyed your holiday season. Sincerely, Zach Polston
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vernon, Texas, United States
1 review
“had a great stay”
4 of 5 stars Reviewed December 3, 2012

hi just wanted to let everyone know this is a graet hotel it was very clean and up to date we stayed 3 nights and had 2 rooms both were very clean and nice the staff was very helpful and friendly had a problem with credit card issue and the manager zack and theresa were very helpful and considerate and took care of it very efficently will be back and will stay there again also there is train noise but nothing that should keep u awake if so u need to stay at home theres nothing they can do about it thats everywhere in flagstaff thanks again zack and staff great job lori and sam walls vernon tx

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Sam W about Super 8 I-40 Flagstaff Mall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FlagSuper8, General Manager at Super 8 I-40 Flagstaff Mall, responded to this review
January 3, 2013
Dear Mr. & Mrs. Walls, I'm so please to hear that you enjoyed your stay with us. It was our pleasure helping you and I will make sure to pass along your kind comments to Theresa. Sincerely, Zach Polston
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Tucson, Arizona
2 reviews
1 helpful vote 1 helpful vote
“Be prepared for noise, rude and indifferent staff”
1 of 5 stars Reviewed October 26, 2012

We use this motel all the time, and the staff has been consistently rude and indifferent. Don't assume your reservation and confirmation number mean anything. They'll gladly sell the room out from under you. Be prepared to be lied to.

The railroad noise is amazing. With over 100 trains a day right in front of the place, and a grade crossing to boot, be prepared to stay awake. The walls are thin, the place is noisy. This place is very expensive for what you get. There are plenty of great hotels in Flagstaff, including three good Motel 6's. By the way, if these people won't help you, the Motel 6 folks are very good about accommodating you. - Burned one to many times after staying here about 15 or 20 times.

Room Tip: Find somewhere else where they care about your business. These people don't, they'll gladly...
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  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask Craig G about Super 8 I-40 Flagstaff Mall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FlagSuper8, General Manager at Super 8 I-40 Flagstaff Mall, responded to this review
January 22, 2013
Dear Craig G. We're sorry to hear that your stay wasn't enjoyably. We strive to make every guests stay a pleasant one. Unfortunately train noise is a common occurrence in Flagstaff, as the railroad track run right through the middle if town. Should you choose to give our hotel another chance, please call and ask for me directly. I'll make sure your stay is nothing like your last one. Zach Polston - GM
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Calgary
Senior Contributor
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34 helpful votes 34 helpful votes
“Expensive”
2 of 5 stars Reviewed October 23, 2012

We are not usually ones to complain but we found the beds hard (cheap mattresses, not pillowtop) and it was very expensive for a no frills hotel. Next time we will allow more time to find somewhere that is a better value.

  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask trubrit7 about Super 8 I-40 Flagstaff Mall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FlagSuper8, General Manager at Super 8 I-40 Flagstaff Mall, responded to this review
November 7, 2012
Dear Traveler, We are currently in the process of upgrading our rooms and in the coming months we will be replacing all of our mattresses with brand new pillow top mattresses. I hope that on your next stay in Flagstaff; you will allow us a 2nd change. You wont be disappointed.
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dumfries
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
“Shame about staff”
3 of 5 stars Reviewed October 16, 2012

Good location easy to find, rooms clean and of good standard.usual breakfast fare ,as always could do with more tables.Reception staff not at all friendly, one of them I never saw her raise a smile to anyone. A eldery disabled lady in front of us was not offered any help even when she told them her husband was disabled and she could not manage her cases .

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask littlemary about Super 8 I-40 Flagstaff Mall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FlagSuper8, General Manager at Super 8 I-40 Flagstaff Mall, responded to this review
October 17, 2012
We're glad you enjoyed staying with us. As for the staff; we will make sure that issue doesn't arise in the future. Thank you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Super 8 I-40 Flagstaff Mall

Also Known As:
Super Eight Flagstaff
Super 8 Flagstaff
Flagstaff Super Eight
Flagstaff Super 8
Address: 3725 N Kasper Ave, Flagstaff, AZ 86004
Region: United States > Arizona > Flagstaff
Amenities:
Business Center Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Restaurant Suites Wheelchair access
Hotel Style:
Ranked #22 of 64 hotels in Flagstaff
Price Range: $
Hotel Class:2 star (2*)
Official Description (provided by the hotel):
Welcome to Super 8 in scenic Flagstaff, Arizona. Our beautiful, newly remodeled 89 room property is in the ideal location for exploring the wonders of Northern Arizona, including Route 66, historic downtown Flagstaff, The Grand Canyon National Park, scenic Sedona, Oak Creek Canyon, and the Painted Desert. Our Flagstaff Super 8 also provides easy access to hiking, fishing, golfing, shopping and other activities. Stay in one of our comfortable rooms in the main building or our spacious suits in the adjacent building. Our variety of room types are guaranteed to fit your needs. Join us for a few days and your stay in Flagstaff will be truly memorable. Enjoy our daily breakfast featuring fresh hot waffles. So whether you are headed for the rugged cliffs and breathtaking vistas of the Grand Canyon or the amazing beauty and eclectic shops of Sedona, Super 8 provides the perfect lodging for you and your family. ... more   less 
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