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“Shame about staff” 3 of 5 stars
Review of Super 8 I-40 Flagstaff Mall

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Super 8 I-40 Flagstaff Mall
2.0 of 5 Motel   |   3725 N Kasper Ave, Flagstaff, AZ 86004   |  
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Ranked #22 of 65 hotels in Flagstaff
dumfries
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
“Shame about staff”
3 of 5 stars Reviewed October 16, 2012

Good location easy to find, rooms clean and of good standard.usual breakfast fare ,as always could do with more tables.Reception staff not at all friendly, one of them I never saw her raise a smile to anyone. A eldery disabled lady in front of us was not offered any help even when she told them her husband was disabled and she could not manage her cases .

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FlagSuper8, General Manager at Super 8 I-40 Flagstaff Mall, responded to this review, October 17, 2012
We're glad you enjoyed staying with us. As for the staff; we will make sure that issue doesn't arise in the future. Thank you again.
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186 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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Coromandel, New Zealand
Senior Contributor
38 reviews 38 reviews
27 hotel reviews
Reviews in 33 cities Reviews in 33 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed October 12, 2012

Not the best value for money we experienced in the South West U.S. but certainly comfortable and roomy. We were offered a suite with twin queen beds and quite a generous room size, for an additional $5 over normal room rate. This room was in the rear annexe of the motel which was away from the highway and therefore quieter. The breakfast area was small and a bit cramped, but overall the place was clean and the furnishings in the room nice.

Room Tip: The rear building is much further away from main highway and would be my choice for a more peaceful...
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FlagSuper8, General Manager at Super 8 I-40 Flagstaff Mall, responded to this review, October 17, 2012
Thank you for your review. We're glad to hear you enjoyed your stay.
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Dublin, Ireland
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed October 12, 2012

My boyfriend and I stayed here for one night on the way to Albuquerque. Stuff was very nice.Room was clean.Bathroom was clean as well.The one thing is the price.It was expensive for a simple motel.Grand for one night stay but recommend to find cheaper place.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FlagSuper8, General Manager at Super 8 I-40 Flagstaff Mall, responded to this review, October 17, 2012
Thank you for your wonderful comments. unfortunately in Flagstaff hotel/motel prices are generally higher than other areas. We strive to keep our rate as low as possible. Hopefully on your next travels, we can offer you more of what you're looking for.
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Kópavogur, Gullbringusysla, Iceland
Top Contributor
76 reviews 76 reviews
31 hotel reviews
Reviews in 41 cities Reviews in 41 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed October 9, 2012

Good location, nice motel, clean rooms, very lovely staff. nice breakfast, access to a computer, but rather a small space to eat breakfast, I'll come back.here. Little disturbance from the ice machine, which was next door

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FlagSuper8, General Manager at Super 8 I-40 Flagstaff Mall, responded to this review, October 17, 2012
Thank you for your review. We always enjoy hearing from our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 17, 2012 via mobile

we will never stay here again. Bathroom was filthy , bathroom wall light switch was not washed off for months. Very Dark and there Was a one inch gap under the door. furniture was from the 60s. And really needed updated.

Stayed September 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FlagSuper8, General Manager at Super 8 I-40 Flagstaff Mall, responded to this review, September 26, 2012
Dear guest, I'm not sure if you have reviewed the correct hotel as we have furniture that is only 5 years old. As for the cleanliness of the restroom, I apologize for it. There is no reason that it should be overlooked and i will make sure my staff does a better job in the future.
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Tacoma, Washington
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed August 11, 2012

We called and told them we had a coupon for $59 from the travelers guide and they said it was fine and booked our stay but when we got there told us it would be $99. The room was clean. That's about the only nice thing I can say. In the morning the maid tried to come in when we were getting dressed at 9am and was rude when we asked her to come back. When we went to breakfast and came back she asked us to leave so she could clean the room even tho it was 10am and check out was at 11. I will avoid Super8 hotels at any cost!

  • Stayed August 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FlagSuper8, General Manager at Super 8 I-40 Flagstaff Mall, responded to this review, September 26, 2012
My apologies to you traveler. This is unacceptable for any hotel and extremely unacceptable for my hotels. I have reviewed the policy and procedures with my housekeeping staff and can assure you that this issue has stopped. I do hope that this one bad experience with Super 8 doesn't shy you away from the brand.
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Vnorvy
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 5, 2012

Terribly overpriced, even with AAA. I must begin by saying we were lucky to find a room in Flagstaff after driving 10 hours; it is tourist season, afterall, at the Grand Canyon! So considering our option of sleeping in the car- it was wonderful. Because I would not take a standard room-smoking, the guest service kindly upgraded me at no extra charge to a non-smoking suite, which was spacious, included 2 queen beds and set of bunk beds. However, it never occurred to me to ask about pet-free or non-pet rooms! They allow pets in every room! So you never know what has been there before you! The room was just - dirty. Sticky residue and wet spots in many places on carpet I kept stepping on. Had to place some of the -very few- towels over the spots as reminders to avoid. Food behind nightstand and under bed (discovered when I had to move nightstand to find outlet for chargers). Somebody's black sock left behind in the bathroom! I asked for a different room - they were sold out. I requested a discount upon checkout and the staff was very indifferent. Breakfast room has already been addressed on this post - small, poor offerings, sticky, sticky tables, chairs and floors.

Room Tip: Perhaps in the off-season the hotel is in better shape; it was very busy. Consider checking out your...
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  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FlagSuper8, General Manager at Super 8 I-40 Flagstaff Mall, responded to this review, September 26, 2012
Dear traveler, thank you for your review. I wanted to let you know that I have taken the time to retrain my staff regarding each issue that you experienced during your stay. I do apologize for the inconvenience and hope that on your next travels through the area, you'll stop back by and we'll show you the quality and comfort you expect.
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Additional Information about Super 8 I-40 Flagstaff Mall

Address: 3725 N Kasper Ave, Flagstaff, AZ 86004
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #22 of 65 hotels in Flagstaff
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 I-40 Flagstaff Mall 2*
Official Description (provided by the hotel):
Welcome to Super 8 in scenic Flagstaff, Arizona. Our beautiful, newly remodeled 89 room property is in the ideal location for exploring the wonders of Northern Arizona, including Route 66, historic downtown Flagstaff, The Grand Canyon National Park, scenic Sedona, Oak Creek Canyon, and the Painted Desert. Our Flagstaff Super 8 also provides easy access to hiking, fishing, golfing, shopping and other activities. Stay in one of our comfortable rooms in the main building or our spacious suits in the adjacent building. Our variety of room types are guaranteed to fit your needs. Join us for a few days and your stay in Flagstaff will be truly memorable. Enjoy our daily breakfast featuring fresh hot waffles. So whether you are headed for the rugged cliffs and breathtaking vistas of the Grand Canyon or the amazing beauty and eclectic shops of Sedona, Super 8 provides the perfect lodging for you and your family. ... more   less 
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Also Known As:
Super Eight Flagstaff
Super 8 Flagstaff
Flagstaff Super Eight
Flagstaff Super 8

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