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“Very good.” 3 of 5 stars
Review of Super 8 I-40 Flagstaff Mall

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Super 8 I-40 Flagstaff Mall
2.0 of 5 Motel   |   3725 N Kasper Ave, Flagstaff, AZ 86004   |  
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Ranked #22 of 65 hotels in Flagstaff
Kópavogur, Gullbringusysla, Iceland
Top Contributor
76 reviews 76 reviews
31 hotel reviews
Reviews in 41 cities Reviews in 41 cities
21 helpful votes 21 helpful votes
“Very good.”
3 of 5 stars Reviewed October 9, 2012

Good location, nice motel, clean rooms, very lovely staff. nice breakfast, access to a computer, but rather a small space to eat breakfast, I'll come back.here. Little disturbance from the ice machine, which was next door

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FlagSuper8, General Manager at Super 8 I-40 Flagstaff Mall, responded to this review, October 17, 2012
Thank you for your review. We always enjoy hearing from our guests.
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186 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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English first
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 17, 2012 via mobile

we will never stay here again. Bathroom was filthy , bathroom wall light switch was not washed off for months. Very Dark and there Was a one inch gap under the door. furniture was from the 60s. And really needed updated.

Stayed September 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FlagSuper8, General Manager at Super 8 I-40 Flagstaff Mall, responded to this review, September 26, 2012
Dear guest, I'm not sure if you have reviewed the correct hotel as we have furniture that is only 5 years old. As for the cleanliness of the restroom, I apologize for it. There is no reason that it should be overlooked and i will make sure my staff does a better job in the future.
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Tacoma, Washington
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed August 11, 2012

We called and told them we had a coupon for $59 from the travelers guide and they said it was fine and booked our stay but when we got there told us it would be $99. The room was clean. That's about the only nice thing I can say. In the morning the maid tried to come in when we were getting dressed at 9am and was rude when we asked her to come back. When we went to breakfast and came back she asked us to leave so she could clean the room even tho it was 10am and check out was at 11. I will avoid Super8 hotels at any cost!

  • Stayed August 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FlagSuper8, General Manager at Super 8 I-40 Flagstaff Mall, responded to this review, September 26, 2012
My apologies to you traveler. This is unacceptable for any hotel and extremely unacceptable for my hotels. I have reviewed the policy and procedures with my housekeeping staff and can assure you that this issue has stopped. I do hope that this one bad experience with Super 8 doesn't shy you away from the brand.
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Vnorvy
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 5, 2012

Terribly overpriced, even with AAA. I must begin by saying we were lucky to find a room in Flagstaff after driving 10 hours; it is tourist season, afterall, at the Grand Canyon! So considering our option of sleeping in the car- it was wonderful. Because I would not take a standard room-smoking, the guest service kindly upgraded me at no extra charge to a non-smoking suite, which was spacious, included 2 queen beds and set of bunk beds. However, it never occurred to me to ask about pet-free or non-pet rooms! They allow pets in every room! So you never know what has been there before you! The room was just - dirty. Sticky residue and wet spots in many places on carpet I kept stepping on. Had to place some of the -very few- towels over the spots as reminders to avoid. Food behind nightstand and under bed (discovered when I had to move nightstand to find outlet for chargers). Somebody's black sock left behind in the bathroom! I asked for a different room - they were sold out. I requested a discount upon checkout and the staff was very indifferent. Breakfast room has already been addressed on this post - small, poor offerings, sticky, sticky tables, chairs and floors.

Room Tip: Perhaps in the off-season the hotel is in better shape; it was very busy. Consider checking out your...
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  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FlagSuper8, General Manager at Super 8 I-40 Flagstaff Mall, responded to this review, September 26, 2012
Dear traveler, thank you for your review. I wanted to let you know that I have taken the time to retrain my staff regarding each issue that you experienced during your stay. I do apologize for the inconvenience and hope that on your next travels through the area, you'll stop back by and we'll show you the quality and comfort you expect.
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Las Vegas, Nevada
1 review
3 of 5 stars Reviewed July 28, 2012

The room was comfortable, which is always the best thing. However the maids came to clean my room even though i made sure the sign was on before i left. Not cool. Also they have a multitude of websites they deem as "illegal".

  • Stayed July 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FlagSuper8, General Manager at Super 8 I-40 Flagstaff Mall, responded to this review, August 3, 2012
Traveler, I'm please to hear you enjoyed the room you had booked with us. I want to apologize for the maids entering your room even though you had a sign out that said it was not necessary. I will make sure that issue is addressed. recently we had some issues with guests downloading music and movies illegally through our internet. Our internet provider has put a block for a month on some of the sites it deems as inappropriate. After this time period, access to all sites will be managed byu our network administrator to allow only harmful sites to be blocked.
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Awol and might not go back
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed July 26, 2012

We booked 1 queen room and had proof on our I pad, we have been travelling for over 2 months and have all bookings on my bookings,there was only 1 booking made. The receptionist produced 2 bookings and insisted we had to pay it got very unpleasant,we gave the key back for second room, she was not at all interested in helping. We sorted it the next morning but it ruined our 2 night stay. The rooms were shabby. The breakfast was not up to scratch, it is served in reception which is small with not enough seating. On our last morning I saw the manager arrive while I was eating breakfast and he spat on the drive right outside the reception, so no I would not recommend this place, my 1st terrible review in 2 months.

  • Stayed July 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FlagSuper8, General Manager at Super 8 I-40 Flagstaff Mall, responded to this review, August 3, 2012
Dear traveler,

I find it hard to believe that that an issue such as 2 rooms being booked instead of one, would have ruined your 2 night stay. You still stayed with us and ended up not having to pay for the 2nd room; which was a courtesy by our hotel. Generally when there are 2 rooms booked, guests have to pay for them. It is beyond the control of the hotel to manage bookings made from sites other than our own.
As for our rooms, we have excellent rooms. We just spent an exorbitant amount of money to upgrade almost every aspect of our rooms. I do not think its fair to say they were shabby.
As for a manager spitting in the parking lot; its a parking lot, not the hallways inside. If you're not please with the service provided, i would ask that you find alternate lodging next time you come through Flagstaff.
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Modesto, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 1, 2012

Reserved (with a credit card) a large family suite here over the phone, quoted $169 to accomodate our group of 7. When we arrived, we were told that we had reserved two rooms each for $149. In other words, nearly twice the price we were quoted. These are regular sized hotel rooms there is nothing suite about them. When confronted the Manager/Owner absolutely refused to do anything regarding a reasonable discount. He obviously figured he had us over a barel, so stuck it to us. The manager said we should have said something before during check in, we did and this got us nowhere. The hotel itself is ok, but nothing about these rooms justifies the rate they are charging, or the refusal of the manager/owner to give us a reasonable discount. This is our first and last visit to a Super 8. We will be contacting their corporate supervisors to complain first thing in the morning.

Room Tip: Go somewhere else.
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  • Stayed June 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Owner at Super 8 I-40 Flagstaff Mall, responded to this review, July 10, 2012
Thank you for your comments about your stay. I read your review and I am sorry your stay with us was not what you expected. I want to address this issue directly, as I was the manager with whom this guest spoke to. My staff is trained to pay attention to detail during the reservation process. Before we end reservation calls, we reconfirm all details regarding a reservation. During the check in process there was no request to have only one of the rooms instead of both. We are more than accommodating and would have easily cancelled the 2nd reservation had we been asked to. Once a room is used, we are unable to sell that room so therefore we would pass along the corresponding charges to our guests; which in this case we did. Zach Polston, General Manager – Super 8 Flagstaff, AZ.
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Additional Information about Super 8 I-40 Flagstaff Mall

Address: 3725 N Kasper Ave, Flagstaff, AZ 86004
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #22 of 65 hotels in Flagstaff
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 I-40 Flagstaff Mall 2*
Official Description (provided by the hotel):
Welcome to Super 8 in scenic Flagstaff, Arizona. Our beautiful, newly remodeled 89 room property is in the ideal location for exploring the wonders of Northern Arizona, including Route 66, historic downtown Flagstaff, The Grand Canyon National Park, scenic Sedona, Oak Creek Canyon, and the Painted Desert. Our Flagstaff Super 8 also provides easy access to hiking, fishing, golfing, shopping and other activities. Stay in one of our comfortable rooms in the main building or our spacious suits in the adjacent building. Our variety of room types are guaranteed to fit your needs. Join us for a few days and your stay in Flagstaff will be truly memorable. Enjoy our daily breakfast featuring fresh hot waffles. So whether you are headed for the rugged cliffs and breathtaking vistas of the Grand Canyon or the amazing beauty and eclectic shops of Sedona, Super 8 provides the perfect lodging for you and your family. ... more   less 
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Also Known As:
Super Eight Flagstaff
Super 8 Flagstaff
Flagstaff Super Eight
Flagstaff Super 8

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