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“Very nice hotel that could be really great one (but is not)” 4 of 5 stars
Review of DoubleTree by Hilton Hotel Flagstaff

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DoubleTree by Hilton Hotel Flagstaff
3.5 of 5 Hotel   |   1175 West Route 66, Flagstaff, AZ 86001 (Formerly Woodlands Hotel)   |  
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Ranked #13 of 65 Hotels in Flagstaff
Ljubljana, Slovenia
Top Contributor
156 reviews 156 reviews
144 hotel reviews
Reviews in 112 cities Reviews in 112 cities
129 helpful votes 129 helpful votes
“Very nice hotel that could be really great one (but is not)”
4 of 5 stars Reviewed July 30, 2014

Stayed here just one day during North Arizona road trip. A nice, pretty big and modern hotel, very close to Safeway and bunch of other stores and restaurants. Upon arrival (2pm, check in time is only 4pm) got the room right away, was informed that they had upgraded me into nice suite (I am HH Diamond), but the guy forgot to give me chocolade cookie (but woman checking right behing me got hers!!). Minor thing, but since it is DT signature move, quite odd one. Room was very nice, clean and modern, internet also very good speed. Hotel does not have a lounge, and HH Diamonds get free drinks at a bar... Breakfast is the most critical feature of this hotel, as choices are really limited and very much "americanised", so if you dont eat eggs or cereals for breakfast, too bad. They should improve their choices to really become excellent hotel.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, August 1, 2014
Thank you for your valuable feedback. We will definitely follow up with the front desk team - that cookie IS important! It's a symbol of what DoubleTree service stands for! You should absolutely recieve one on each visit! Please note that we DO have a bar/lounge... it's located immediately on the left-side of the lobby when you enter the hotel. Lastly, we do appreciate your input on our breakfast (we'd love to have more detail on what you'd like to see) and will share it with our Food and Beverage Director.
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740 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
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English first
Phoenix, United States
1 review
4 of 5 stars Reviewed July 30, 2014

My wife and I normally stay with relatives while in Flagstaff, but due to some family conflicts made the decision to stay at the Doubletree for this trip. Upon arrival the check in process was very smooth and receptionist found our reservation immediately and provided us keys and directions quickly. While making our reservations online I discovered the Presidential Suite was available at a comparable rate to the regular rooms which turned out to be bonus. After helping our son move all day getting to the room and discovering a full shower and Jacuzzi tub was awesome. After getting cleaned up for dinner we visited the lobby bar for a pre-dinner cocktail and found the range of micro beers plentiful, although they ran out of Oak Creek Brown Ale before I could have my 2nd beer. We ate dinner outside of the property, but came home to a nice room that was well furnished although a little dated. The only complaint I have is that about 1:30 AM our neighbors in the adjacent room decided to have a party and became loud which disrupted our sleep. We heard no train noise and found parking convenient.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, August 1, 2014
Thank you for choosing the DoubleTree by Hilton Flagstaff as your 'second home.' We appreciate your feedback. Note: if you find your neighbors are too loud, please don't hesitate to call our front desk to assist in requesting they be more respectful. We are happy to assist in any way to make your stay more comfortable.
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Houston, Texas
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 29, 2014

Spent one night here before heading to the Grand Canyon. Got in late and night, but staff was very professional and helpful. Room was very comfortable. The entire facility was clean and nicely maintained. Would recommend highly.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, August 1, 2014
Thank you for your recommendation!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Flagstaff, United States
1 review
2 of 5 stars Reviewed July 29, 2014

My room was on the second floor, right above the kitchen. Not sure why the hotel decided to do their kitchen renovation at night but jackhammering constantly from 8:30 to 11pm was utterly ridiculous on night one. Night two, I was promised no more jackhammering but it commenced from 8:15 to 9:15pm. Totally unacceptable. Although I was compensated for one night, I among other visitors were not thrilled with the idea of being inconvenienced with the noise and vibration from the jackhammer AND sledge hammer during our stay.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, August 6, 2014
We sincerely apologize for your experience during your recent visit to the DoubleTree Flagstaff. We had to make some improvements to our plumbing infrastructure for the city and we hired an outside contractor to complete this work. After talking with contractor in regards to this project they underestimated the scope of this project and some of the plumbing infrastructure was under a concrete slab and had to remove this concrete in order to remove properly. The reason we were forced to do this work at night was we had to shut down and isolate the plumbing in this area while work was taking place. Since the contractor underestimated the scope of work and the hotel contacted me due the complaints, I shut down the work on the first night since the contractor had mentioned that they had 30 to 60 more minutes of jack hammering and this is the reason for this issue your second night. This was the only time in which we could shut down part of the hotels plumbing, so please accept my sincere apologies that this occurred and had a negative experience during your stay. This work is complete and we will not have this issue moving forward. I am glad that my team felt empowered to resolve the issue to your satisfaction however we would like to apologize that this work impacted your stay in a negative manner.

Michael Rock
General Manager
DoubleTree by Hilton Flagstaff
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Wellington
2 reviews
5 of 5 stars Reviewed July 28, 2014

Very good Staff, Super Clean, Great Location. We were very happy, New Comer Brain at the front desk was very helpful. Cookies at check in were a nice touch. Beds were comfy. Shower pressure great. Hotel has a great location. Veiw from the room was very nice.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, August 1, 2014
Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fresno, California
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 28, 2014

My hubby and I used our Hilton Honors points to stay during our vacation. But, everything was just as great as if we were paying. We ate at the Sakura restaurant, and the food was amazing. And, there was so much of it! We didn't take advantage of the breakfast, though it was offered. I definitely recommend this hotel if you are going through the Flagstaff area! Hubby said it was one of themost comfortable beds he has ever slept in.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, August 1, 2014
Thank you for your review. We are so pleased you and your 'hubby' enjoyed your stay with us!
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Saint John, Indiana
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
Reviews in 19 cities Reviews in 19 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed July 25, 2014

I spent one night here recently and found the facilities clean and comfortable. Additionally, the staff was courteous and helpful, particularly in booking early morning transportation for me. The general appearance of the establishment was very excellent and inviting.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at DoubleTree by Hilton Hotel Flagstaff, responded to this review, July 28, 2014
Thank you for your feedback!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Flagstaff

Address: 1175 West Route 66, Flagstaff, AZ 86001 (Formerly Woodlands Hotel)
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Flagstaff
#11 Family Hotel in Flagstaff
#12 Romantic Hotel in Flagstaff
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Flagstaff 3.5*
Number of rooms: 183
Official Description (provided by the hotel):
The new DoubleTree by Hilton Flagstaff is located right off Route 66 near historic downtown Flagstaff and the NAU campus. Convenient for a short drive ( about an hour) to the Grand Canyon, minutes from Sunset Crater and the Native American ruins at Wupatki National Monument. The DoubleTree by Hilton Flagstaff provides easy access to hiking, fishing, golfing and offers great packages (ie Arizona Snowbowl Ski Package.The hotel has just completed a multi-million dollar renovation and is excited to be a part of the DoubleTree by Hilton family of hotels. Proud to offer the same great services guests have come to expect and love with a variety of upgrades in amenities boasting a new look that is invitingly new and fresh yet comfortable. Come experience the new DoubleTree by Hilton Flagstaff. ... more   less 
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Also Known As:
Radisson Flagstaff
Flagstaff Radisson

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